伯明翰克莱顿酒店

Not worth for money !

pros: Reception staffs are nice and friendly. Room is large Good air conditioning (hard to find in UK!) Security measure make me feels secure Close to train station cons: Clearer are not clearing rooms after their first approach (around 10:00), even with the clearing light on ( we left at 12:30), three nights in a row. Standard breakfast ( All day breakfast cereal coffee&juice) Incident: At the first day of our arrival, the hotel ran into a problem of drought tap. The hotel said it was a problem about the water supplier, therefore, they can't do much on it. The water need to wait until the third day to be fixed. I do understand that they can't actually do anything on it as it is a supplier issue but as a customer, I must stand on my right. A hotel that cannot supply water for two days is a big issue, plus, they don't take much action on it, only giving out bottled water and a paper of apology. I felt so disappointed on it, if the hotel can't do anything on it, at least they need to issue a refund, as the use of water should be the basic right to stay in a hotel.

是一間十分不錯酒店

The hotel as I’m sure it’s the same for most hotels in Birmingham is parking. The closest car park was10/15 mins away. £25 for 24hr. There was a cheaper alternative but seemed further away. Birmingham city centre is in constant construction that last a decade so heads up if you’re driving there. The room alwarm went off twice in the morning. Staff were welcoming and very nice.

Room spotless and staff so helpful, perfect location

Great room, location for a short stay in Birmingham.

Lovely hotel, Great location, Comfy beds, Lovely bar

Clean nice rooms and nice customer service.

Great

Very good

Worse experience No parking Also been charged 2 twice online and on desk Also I payed for breakfast but didn’t get my breakfast and didn’t get A refund Very poor service n no help at all Very disappointed No recommend

Room was clean. A little small for 3 people but we made do as 1 night. Could have done with another chair or 2 - there was just one at the desk. Parking is nearby 5-8min walk. Would be good if hotel provided clear directions for walking from the car park to the hotel.

The only issue was the parking It’s a 10 minute walk (min) and with luggage it’s not brilliant unfortunately. Make sure you park in B4 parking to get your discount code otherwise it’s expensive!

Staff were excellent. Hotel clean. Room comfortable

fancy. staff is helpful and very friendly.

I booked a 2 night stay. The first night was extremely terrible and was ruined as I was put in an interconnecting room with strangers. This is unacceptable as there's no soundproofing between the interconnecting doors, so I could hear the next door guest's talking, laughing, TV/ devices, and even rustling of paper. They were not being particularly loud (except the odd blaring of media / laughing) but the noise meant I could not sleep. They left the room around 12am and came back around 3am (which woke me up). I called reception to ask for 1) another room the next day, and 2) help with telling them to quieten down, but she was really unattentive and said that "if they were coming in at 3am in the morning they would be sleeping soon, and the hotel was fully booked so no spare rooms". I explained to her they were still up at 3.30am, so then she sent Security to knock on their door but to no avail. After half an hour, I had to knock on the interconnecting door for them to stop talking and doing whatever they were doing on their device and go to sleep. I felt extremely disappointed with this receptionist's attitude, being put in an interconnecting room, and had the worst night in all my hotel stays. Strangers should not be put in interconnecting rooms - it's disrespectful to guests. The next day, I went down to reception to ask again for another room, and thankfully a different receptionist was helpful and put me in a new room.

Room was nice, clean, and large, but the service was disappointing. The corridors were noisy past midnight and with takeaway food trays in the morning (930am) so floors clearly hadn't been checked. We were also surprised the bar closed at midnight on a Saturday. Staff refused to honor our Expedia "22% off" discount for breakfast but neither reception or dining at the lunch advised us of us and breakfast service made me uncomfortable, I was asked for payment while making tea rather than waiting until I was seated.

Easy check-in and clean room.

I had a great stay at this hotel. The location was perfect—just a short walk to restaurants and the shopping center. The room was nice, clean, and comfortable. I would definitely stay here again.

Disappointed to be told car parking £14.00 and check out with your parking ticket and told will be 14.00 , charged £20.00