DoubleTree by Hilton Stoke on Trent

Placed in a room next to a heavy fire door that people used to enter the corridor to there rooms this coursed us a unpleasant night's stay with having a 3 year old to that was disturbed on several occasions and needed reassurance to drift back off to sleep, this impacted on our sleep too. Room 318 We ate in the restaurant Saturday night my meat was under cooked this had to be sent back to the kitchen, the staff never checked if our meals were ok afterwards, we asked for our bill and left. Suna door doesnt close properly Breakfast was lovely pool and steam room also really nice.

Bed was comfortable and room was clean. The blind wasn't blackout. There was a car alarm going off in the car park a lot. Could hear the lift movement from our room. The overhead shower was fantastic, strong and hot. The pool was nice but the white grate around it needed cleaning and the walk from the changing rooms to the pool was a bit embarrassing and very cold! The toilets in the changing room smell a bit. Breakfast was a let down - the hot food was warm at best, the baked goods overcooked and cold. The staff were friendly. The welcome cookies were amazing. I couldn't pair my phone (Google pixel) to the TV so couldn't watch netflix on it. Shame I had to pay for parking!

Spotless and very friendly staff

Dejligt værelse. Hurtig indtjekning. Mangler dog et køleskab.

First time we stayed at double tree Stayed as a family two adult and two children Nice atmosphere Nice lobby and common areas Rooms are to a good standard Staff are lovely During our dinner the dinner party sitting next to us the child had an asthma attack in the restaurant, it was a pleasure to see all the staff provide immediate assistant to the table, bringing water, some ice cream for the young child after he calmed down, the restaurant team also alerted reception who also checked on the guest, it was a real pleasure to see how empathetic the team reacted to a guest in need even the young. Doubletree by Hilton would be our first choice in the future Thank you for a lovely stay

Clean room, nice staff Cocktails from bar need a little more work Apart from that everything was excellent

the hotel was ok to stay however, we booked 2 rooms and reviewed as poor, as they had accepted a party on the Saturday night, and they allowed the party to be on until midnight. The noise was very loud, with strong base which you could sleep or calm down to enjoy in the hotel. I have complained this to the reception in the evening and the next day to the manager who took the booking, however, they were just passing the ball to other team member. I hope they could take this seriously, as providing a comfortable and quiet stay for the hotel guests should be the priority to a hotel, not to earn the money for a party but disturbing the guests. Raymond

First time we've stayed here since Doubletree by Hilton have taken over the building. Our room was clean, and shower good, but bottom of the shower screen leaked badly so by the time you finished showering, you had a massive puddle on the floor at the side of the toilet. When we checked in, we were asked by the receptionist what time we would like breakfast, but it was obvious the following morning that there was no real system in place; the restaurant was full to capacity, we were asked to use a table in the bar, and several people had to wait for a table to become available....what was the point of being asked what time we would be taking breakfast? Also, the layout didn't seem to work. We have stayed at the Doubletree in Ealing on numerous occasions, and never seen such queues for food. In addition, it was noted that pastries were being kept warm right next to cooked bacon. This meant that splashes from bacon fat were landing on the pastries as people helped themselves - not good for those that are vegetarian! To be fair, we did mention this to a member of staff, who went to the kitchen and brought a fresh one out. I don't believe that such items should be right next to meat products like this and should have an area separate where there is no risk of cross-contamination. In summary - ok, but could be much better!

Excellent room, clean, quiet and comfortable. Breakfast was lovely and had a very good variety.

Clean room. Friendly helpful staff. Great amenities.

Clean and friendly reception. I love BF! Even though food is same as other hotel BF, it was much better than others.i would like to come back again.

Siisti huone erinomainen aamupala.

Smooth check in , loverly food in bar , Hugh queen x 2 bed room , spotless Duvets could have been warmer Over all loverly hotel

Staff very helpful! Check in easy. Paying for overnight car parking was surprising. Very unnecessary! Breakfast good. Room clean. Windows need replacing.

The room was perfect

We stayed for 2 nights 28/12 & 29/12 2025 The hotel is lovely, spacious clean rooms, comfy beds, amazingly attentive staff. The first night was great, unfortunately on the 2nd night, 29/12/2025 there was a huge wedding in one of the function rooms. The children from the wedding were running wild all around the hotel. No adults around, mess everywhere, noisy and just too much. We booked to spend time with family for Christmas. We booked to have dinner with my Mum-in -law and Aunt (88yrs &80yrs) in the hotel restaurant. This was ridiculous due to the noise and the children’s behaviour around the hotel. My Mum-in -law was knocked into a wall when she went to go to the toilet by children pushing pst her. There were so many of them that it was impossible to avoid them. I work out children and unseat s they were excited and just wanted to have fun. This was unacceptable behaviour. It spoiled our trip. We are extremely disappointed. When we mentioned to the reception at check out, after a sleepless night caused by the disruption In The corridors we were told the “bride & groom” had been spoken to about the other guests being unhappy. This isn’t good enough.

Cars were speeding around outside our hotel room all night when made my children’s sleep non existent- the hotel, staff and everything else was a solid 10/10 - cars were an issue for us and it spoilt our night away completely.

Clean and good beds pleasant staff

We have a fantastic time here. Swimming pool is brilliant and changing area is clean.

Extensive menu all fresh