DoubleTree by Hilton Stoke on Trent

Reception staff excellent

Whole visit marred by children running through the corridors on Friday evening at approx 10pm and again on Saturday evening at approx 10pm. On both occasions the children were screaming, shouting, laughing. On Saturday evening they were banging on bedroom doors too. Where were the Parents/Carers? Were they and the hotel staff oblivious? I certainly was not going to open my bedroom door to confront them nor speaking to Reception staff on departure on Sunday morning. "Sorry about that" just doesn't cut it. Hence the overall 3* because of a soured experience. Not sure how I feel about returning...

Great hotel

Used as a stop over when we visited Stoke on Trent

Nice beds,

We had booked a Delux King room for one night. After checking in and dropping our luggage in the room we went straight to the pool which looks considerably smaller in reality than what it does on the website. We then left the hotel for an evening meal at a local restaurant. When we returned and entered our room around 8.45pm there was very loud music and a DJ's voice blaring in our room! It was so loud that we could hear every word the DJ spoke and could have sung along to each tune if we'd been inclined to! The thud of the base was vibrating through the floor. I rang reception and complained and was told there was a wedding reception on the ground floor ... we were on the 3rd floor!!! ... and they would ask them to tone it down. Around 30 minutes later there was no change whatsoever. We put the tv on quite loud to try and drown out the noise but it even overpowered the tv. I rang reception again and was told the party was going on until around 11.30pm, so i requested a different room. The only room available was a basic twin room which wasn't what I had originally booked, but we took it just to get away from the noise. So, we had to repack our clothes, toilettries and belongings and move everything to a different room, on a different floor. When we checked out I spoke with a receptionist and explained what had happened; we were refunded £30, the difference between the 2 rooms! The manager didnt even come across and speak to us as requested! Appalling service

Room, restaurant, bar and hotel in general was excellent. Only disappointment was the pool and pool area. The pool is small and can also be full and very noisy. I was surprised to find you needed to provide your own padlock for the lockers, which meant I had to leave it by the pool area where there was little dry space to leave your belongings.

We had a great stay. Staff were incredibly friendly. Room was big, clean and quiet. Breakfast was really nice. Would definitely stay here again, and would highly recommend. Few minor niggles - the pool was nice but you need to book in advance, same with breakfast. And the parking was £5 for the night which wasn't much but you think they could throw it in for the price of the room. But overall a fantastic stay. Thanks!

A nice hotel. Well located in Stoke on Trent. Check-in qas quick and easy, staff friendly and helpful. Rooms was nice. Very clean and well maintained. Bed was too hard for my taste. Pillows big and fluffy, but no support at all.

Clean and friendly staff would defo recommend

We stayed here recently and overall had a lovely experience. The hotel is modern, stylish, and well-maintained. Our room was spacious and comfortable, and the breakfast was absolutely delicious—one of the best we’ve had at a hotel! The only major downside was the location of our room. We were given a top-floor room (room 311, I believe), which was unfortunately right next to the lifts. Every few minutes throughout the night, we could hear the lift mechanisms loudly kicking into action, which made it really difficult to get a proper night’s sleep—something you’d expect as a given when booking a hotel stay. That said, we would absolutely stay again as the hotel itself was great. But next time, we’ll be requesting a room far away from the lifts!

Broken and wrongly positioned toilet roll holder rm113 Great customer service from Jasper

The bed was really hard and there were so many children in the pool. The hot tub has been blocked up but theres still a picture of it on the hotels.com website. There was a big works event on so it took us ages to get served at the bar. For a good ten mins there was only one member of staff serving. Our room was lovely, the whole hotel looks gorgeous but our bed was so hard we hardly slept.

Great staff but not enough of them the queue to check in was ridiculous and only one lovely lady on front desk doing her best. Likewise breakfast queue not enough seats and big queue to be given a table. Not what you expect for the stars claimed by the hotel. Leisure facilities very dated and scruffy also overcrowded. Not value for money all things considered.

Hshsh

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Very pleasant stay. We’ll book again next time we are in the area.

Staff were amazing polite and helpful, great venue Food and bar staff very good, only gripe breakfast could have been hotter.

Lovely modern hotel, close to shops.

Great