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I booked a one big family room but the hotel gave us two small rooms. That did not match what I booked online. I told the receptionist this is not what I’ve booked but she said she doesn’t fix it. About the rooms, it’s super filthy. There is no air conditioning system. No fridge. The bathtub chain was covered with long hair. I’ve never stayed in a place like this. It needs a major repair. It’s just so dirty and everything falling apart.

夜中にネズミが出る。隣の部屋で発狂してる人がいてとても怖い思いをした。壁が薄すぎる。暖房がつかない。シャワーの水圧が弱すぎる。

古い感じの建物で綺麗とは言えなく朝食もパンとシリアル、スクランブルエッグとトーストが頼める、のみでした。 ただショッピング街から近いので周辺エリアは充実していると思います。 客室内はヘアドライヤーはなく冷蔵庫もありませんでした。

Internet was free. However, it was difficult to connect. WIFI condition was quietly bad. I complained to this. But they did not seriously respond. I was so stressed. I did not recommend for business use.

マーブルアーチに近く、観光に適した立地（ヒースロー空港やサントパンクラス駅からも便利）。　３星としては妥当な料金だったと思う。　スタッフも良心的でした。　強いて挙げれば朝食が８時からだったことと周辺にレストランが少ないのが難点か。

Tuvimos unos pequeños percances pero nos apoyaron y se solucionó todo

Good location in a nice area. Staff were really friendly and helpful. The room was satisfactory for a short stay and had the amenities we needed. The tv remote didn’t work, it was replaced by the time we’d got back. It’s a very old beautiful building but tired now I’m afraid. No facilities for food at all. Apparently everything changed after Covid

Gute Lage . Sauberkeit war nicht so gut. Leider hat das Hotel kein Frühstück .

Good location, staff helpful and friendly. Room was quite small, was a bit dated. There was quite a strong smell of smoke in the room. Given the location, earplugs may be a good idea.

Bra läge. Enda positiva

Hôtel insalubre! A fuir!!

👏

Night 1 we found a mice. We changed rooms and found some bugs in the bathroom. Some humidity bug idk the name of. The only reason why I'm giving it 2 stars out of 5 is because the staff on site was A+. So very helpful and understanding. I still would not recommend. With what I know now, I would have choosen a hotel futher away from London Central for the same price but better quality. All my complaints go to the owner. It's time to invest in your property. This whole place is unsanitary. But again, thank you to the staff.

The whole experience was awful. If i could give minus stars i would. The staff were rude and unhelpful. Hotel was tired, dirty, smelt badly and the window wouldnt shut in one of the bedrooms. My colleagues refused to stay the night and sort alternative accommodation instead of staying.

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Terrible!!! todo muy mal, ese hotel deberían de cerrarlo, nada servía en la habitación, les comenté que no servía nada y nos ofrecieron cambiarla al día siguiente, terminamos rentando otra habitación en otro hotel, no terminamos la estadía en ese hotel, el peor hotel en toda mi vida !!

Dirty room, poor service when checking out. I left a day early

This was the most disgusting room I have ever stayed in. If I could have canceled, I would have. The hotel is a fire trap. The lady at the front desk is very nice and allowed us to keep our bags at the hotel while we explored London. We came back to an absolutely frigid room with a non-functioning radiator. After an intense argument with the man at the front desk, we finally got an electric radiator, which did not do much to heat the room. He was much more interested in watching his soccer game. I had to insist that he carry the electric radiator to our room. In the morning light, we could see that our sheets and mattresses were absolutely filthy. The baseboards were covered in dust. Dirty windowsills. Molded light fixtures in the bathroom. The shower was disgustingly dirty. The grossest thing where the sheets on my bed. Someone had either vomited or crapped in the sheets and they had not been washed.@ Expedia, I would take this place off of your list. The photos speak for themselves.

Bedding dirty with hairs on didn't look like it had been changed Floor really old and filthy

You get what you pay for. Great location, room tired and basic.