Rose Court Hotel

Would not recommend staying here. Although the staff are very nice, the property is poorly maintained. The outlets were few and where the TV was mounted and hot water for tea/coffee there were no reachable outlets. The furniture in general was in disrepair. The bathrooms were not well kept. Most rooms with the tubs will require a step stool for most people to get in and out of. The floors in the bathrooms were soft as well which is not a good sign. Our biggest issue was we encountered ants all over the bathroom when we returned after we initially checked in and toured the city for the day. They were going to have an exterminator look into the ant issue and offered that we look at other rooms to move to. That was when we found the condition of most rooms to be comparable. They were nice to work with us and although we booked a non-refundable stay we received 2 of our 3 night stay back to us. We had left the first day (and therefore never stayed any night there) and found other lodging.

Comparable to the Bates Motel. Run don’t walk. The only nice thing I can say is the cleaning girls, God help them, were as helpful and nice as they could be.

Nice

I hesitated to submit this review as the staff of this hotel were very kind and helpful, and I hate to come off mean. However this hotel, as others have noted, is quite run down and in need of a lot of updating and repairs. The carpet in my room was quite worn and shabby. My bedding was a mixed bag; the pillowcases seemed fresh and clean as did the comforter and top sheet. Yet oddly the bottom sheet was full of stains and quite gross looking. Since it was very hot when I was there, I got away with sleeping on top of the comforter and avoided the bottom sheet. The bathtub was extremely weird and scary for an older person. It was so high up off the ground I literally had to bend over it to climb in and out of it and hope I didn't slip and fall in the process. Once in the shower I was literally standing way up high off the bathroom floor level. There was no hand rail to hold onto except one extremely loose/wiggly one that was awkwardly placed along the top of the tub rather than on the wall where I could've had some leverage to more safely climb in and out of the tub. Again, the staff were very nice, but there were just too many things like this about the hotel that will prevent me from staying there again. Fortunately for me it was just a one night stay; I would not have been able to endure staying longer than that.

Room/bed/bathroom was clean - a little dated throughout but clean. Staff were lovely and changed our rooms to ‘better’ ones before we checked in which was great. Tea/coffee/milk in rooms but our kettle tasted of cleaning fluid. The hotel is in a great location and that’s a real positive - and let’s be honest, we’re in London and out and about all the time. We had a great 1 night stay.

Needs an urgent refurbishment

Only review I’ve left after hundreds of business hotel stays. Unfortunately I didn’t stay at the property. Picked up the key went to the room and within 2 minutes left again. The outside looks fine, location is fabulous, the guy on reception was nice enough but the condition of the property is unfortunately very run down and requires a reasonable level of time and effort to restore. It just wasn’t for me. I found another hotel.

Very good staff and reasonable price for central London. Very dated.

Friendly staff. Great location.

Location... excellent. Although expecting very basic q much for the cost the level of cleaniness was pretty terrible. Would like to be able to attach .

good location, near to Marble Arch tube

The hotel was not very well taken care of. It was freezing cold in our room at night and when we asked they provided a heater that barely did anything to heat up the room. The staff were very friendly but the room was dirty, the bathroom was dirty and the shower was difficult to use. The whole room needed a deep clean and some maintenance. There was a TV but it didn’t do anything. We had one pillow each that was super flat and uncomfortable. The location is great, a nice area but not a very comfortable stay.

I enjoyed my stay a lot. The staff were very welcoming and accommodating, they treat you like family. The bed was unbelievably comfortable, just what I needed after a long day of travelling followed by an event. The actual building in it's self is beautiful and is well located. I travelled solo and as a young female it can be very difficult to find good hotels that don't take advantage. I felt very safe and comfortable during my stay which is highly valuable. The only downsides was general upkeep of the building and some very slight cleanliness issues in the bathroom. The room was quite warm and I couldn't turn the radiator off. But these are only very basic issues and had little to no effect on the quality of my stay. Definitely good value for money. I would stay again and can highly recommend for people who need a safe and comfortable place to stay for a night.

Good location in a nice area. Staff were really friendly and helpful. The room was satisfactory for a short stay and had the amenities we needed. The tv remote didn’t work, it was replaced by the time we’d got back. It’s a very old beautiful building but tired now I’m afraid. No facilities for food at all. Apparently everything changed after Covid

Good location, staff helpful and friendly. Room was quite small, was a bit dated. There was quite a strong smell of smoke in the room. Given the location, earplugs may be a good idea.

Night 1 we found a mice. We changed rooms and found some bugs in the bathroom. Some humidity bug idk the name of. The only reason why I'm giving it 2 stars out of 5 is because the staff on site was A+. So very helpful and understanding. I still would not recommend. With what I know now, I would have choosen a hotel futher away from London Central for the same price but better quality. All my complaints go to the owner. It's time to invest in your property. This whole place is unsanitary. But again, thank you to the staff.

The whole experience was awful. If i could give minus stars i would. The staff were rude and unhelpful. Hotel was tired, dirty, smelt badly and the window wouldnt shut in one of the bedrooms. My colleagues refused to stay the night and sort alternative accommodation instead of staying.

.

Dirty room, poor service when checking out. I left a day early

This was the most disgusting room I have ever stayed in. If I could have canceled, I would have. The hotel is a fire trap. The lady at the front desk is very nice and allowed us to keep our bags at the hotel while we explored London. We came back to an absolutely frigid room with a non-functioning radiator. After an intense argument with the man at the front desk, we finally got an electric radiator, which did not do much to heat the room. He was much more interested in watching his soccer game. I had to insist that he carry the electric radiator to our room. In the morning light, we could see that our sheets and mattresses were absolutely filthy. The baseboards were covered in dust. Dirty windowsills. Molded light fixtures in the bathroom. The shower was disgustingly dirty. The grossest thing where the sheets on my bed. Someone had either vomited or crapped in the sheets and they had not been washed.@ Expedia, I would take this place off of your list. The photos speak for themselves.