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Staff could improve, especially in the bar. Receptionist was on her own, we reserved early booking in but took over 30 minutes with three people in front of us.

Nothing particular the stay was average the breakfast was poor and service exceptionally slow

Very grand and well maintained public areas. Usually have a nice stay here and have been a number of times. Bit underwhelmed this time. Given room facing nowhere other than a brick wall, bed rock hard, had to fold the duvet and sleep on one half of that, and mold evident in the bathroom. Entering or leaving hotel and you run the gauntlet of the chain smokers club hanging around the front door. Not quite sure this adds to the ambience in a positive way. Notwithstanding this, staff as ever lovely, and it is a grand, albeit fading, building in Blackpool, where to be fair, hotels are not really known for their luxury. Would i go back.. yeah i probably would, but certainly not my best trip and stay here.

All ok

The hotel is a very grand affair, but is in need of decorating throughout. The room was clean, but attention to detail could be better, there was a good layer of dust on the shaver socket in the bathroom. The breakfast was lovely and the dining room staff were also lovely, which made our stay!

Staff very pleasant food was good

Great staff. Great breakfast. Spacious room and clean. We had a great stay 🙂

The hotel is a classic looking building but it needs updating in terms of replacing or improving the furniture. Window ledges missing paint. They promote the palm court for the nice dining experience but it lacks items such as tablecloths. The service was ok but they need to look at where they place the staff who have been recruited as part of the diversity of peoples skills which they have been awarded. I’m all for this but some staff clearly are stressed at the breakfast serving time frame. We asked one gentleman for a pot of hot water five times politely, he went into a panic. We also asked for extra pillows when we arrived, 9 hours later and five attempts from which we eventually had them. I believe it’s under new owners do I can clearly see the difference after 5 years when we last came. I think they are trying to cut corners and it doesn’t befit a classic hotel like this one. I would go back but they need to sort the place out, missing lights, carpets covered in black tape, I’m sure all this can be done for a listed building.

Just about ok

The room was spotless and the staff could not be faulted

Everything???

Wonderful!

we have stayed many times in previous years and this was a disappointing stay.quality in the breakfast are has gone down.no table cloth. coffee out of a thermos flask which during service were stored with the cleaning bottles .when asked for fresh was told just to get it myself.quality of cleanliness in bedroom has gone down.windowboard in room paint all off.bins not emptied bed made terrible.i get moneysaving is at the gorefront of every business but selling delux stays and not delivering is also not good.we would always pay more to stay at the imperial but not sure if we will return

the breakfast was very good and the bar staff excellent could not fault anything

Enjoyed our stay at The Imperial, as always. Friendly, helpful staff and good food in the restaurant. We will be returning.

Great hotel.

Room was dated and had had a dog staying which irritated allergies. Check in was awful and took 35 minutes which nearly made us late for the wedding Perri was an excellent member of staff. The breakfast was excellent

The room was clean and tidy. Lovely big bathroom. All the staff have been polite and welcoming, especially the lady (supervisor) in the restaurant. The food was lush.

Able to check in early to a clean and tidy room. Average nights sleep. Very good breakfast with a variety of options.

Always an enjoyable stay