The Imperial Hotel

Great location, love the No.10 bar and good breakfast. Hotel is tired and needs some investment, however it’s clean and staff

Such a shame to see the decline The lovely service from the dining room has gone and it looks like they have reduced the staff to a skeleton House keeping also the same dirty bathroom in room then there was an ear bud on the stairwell that didn’t move all weekend The enviroment is also going down hill carpets tapped together and other damage Such a shame was a lovely hotel

Friendly staff lovely room

Great stay

The cleajing needs a lot to the imagination . Very tired rundown hotel

Slow check in, room carpet very dirty stains and not vacuumed and was not even vacuumed for the 2 days we were there, beds not made very well around the building is just full of litter. Plus points good size room and big bathroom lots of tv channels but tv is small. Reception is nice area bar area nice.

Room was good for the Money, the staff were fine.

Great value for money Louis on the reception went the extra mile friendly and helpful.

The room was outdated, the bed was so uncomfortable the heating in the room wouldn't turn off i had to open a window and a fan on. The toilet had been used and not cleaned. The show had no pressure.

Grand hotel, staff were lovely. Breakfast was great. Wide selection and plenty to choose. Car parking was a bonus. Have stayed 6 times and will look to book again.

Really enjoyed our stay in this wonderful hotel, such full of character and beauty throughout. Service was excellent and staff were very pleasant. Absolutely no negatives in this short break. Brilliant.

Room was extremely dirty hadn’t been cleaned for a very long time

Rooms where spacious and homely. Staff where all friendly and happy to be in their work.

There was a good choice of food and drink the staff were very good

On arrivalI I found my check in fast and friendly. I opted for the earlier check-in .from the moment I got to the desk to the key in my hand was within four minutes. The lobby and hotel areas are as you was expects from a historical building .they look stunning. However on closer inspection suffering from time.but to modernise would be to destroy the character of this building. The staff make this hotel, friendly and engaging. At the time of my visit the hotel was running at low occupancy and Work was being done so staff were not able to work in there normal manner however adapted well I found service excellent. My room was clean and large. The mattress was clean but very uneven. also allocated a room across from a service door which disturbed me in the night a few times one time at four in the morning however this was only my experience and doesn’t reflect on the hotel as a whole. Dining, I found the food in the evening very well presented and served. Fairly priced .Breakfast again well served and reasonable choice. My only criticism would be I found the bacon hard having suffered under lights and the use of liquid egg for the scrambled eggs,this is only preference. To end I would stay here again. Its selling point is the staff,location and the building.But parking over night is going to £14 for my three nights stay £42 parking.£98 a week.Is a hard pill to swallow. Maybe give a discount for over night guests or on multiple nightsto feel there getting something.

Dated decor Grubby carpets Dirty windows Dining room staff not attentive at all Rooms were unbearably hot (it was January… the heating budget must be huge!)

Slow check in process, took about 10 minutes, parking cost on the registration screen mentions £10, but they charge £ 14/night.

Staff were friendly, rooms spacious, food was good

Bed not made ,glasses not cleared. Same dinner menu every night. Breakfast, hot water jug only to make tea ,not hot only warm. Car parking advertised £10 per night when arrived hotel wanted £14 per night.

Lovely large room and friendly staff. Breakfast was excellent