インペリアル ホリディ オテル & スパ

朝食付きと書いてあったが、朝食は有料だった

少し設備が古いけど、シーツや浴室は清潔だし十分に快適。 ただし朝ご飯（ブッフェ）が毎日同じものが出てくる（トマト、キュウリ、オリーブのサラダ、スープ）ので、あきてしまった。 夜ご飯（ブッフェ）は１度だけ食べたけど、高いわりに種類がすくなくて味もよくない。でも、このホテルの周辺に庶民的なレストランがいくつもあるからそちらに行けば大丈夫。 スタッフはフレンドリー。

立地、設備等は料金通りといった感じでしたが、スタッフが最悪でした。 ホテルとは関係の無いところで申し込んでいたツアーの催行中止の連絡がチェックイン前にツアー会社より連絡があったらしく、チェックイン時に伝えてきました。 信じられなかったので、なんと言うツアー会社から、誰宛に連絡があったのか？本当に私宛なのか？ということを尋ねると、あまり詳しく聞いていないから、ここへ電話しろと関係の無いツアー会社の電話番号を渡されました。関係の無いツアー会社では？と尋ねると、同じ会社だ。とのことだったので、渋々電話。結局、やはり関係の無いツアー会社でした。にも関わらず、通話料を取られ、腹が立ちました。本来のツアー会社からは、なんと伝言を受けたのか？と聞くと、フロントにいたスタッフは、僕が電話に出たわけじゃないから分からない、なとど言い訳を始め、最悪でした。

The room was wide and very beautiful. There might be also an amenity. I stayed overnight by myself, but you could have time comfortably. 部屋は広くてとても奇麗でした。 アメニティもついててよかったです。 一人で宿泊しましたが、快適に過ごせました。

フロントで日本円から両替も出来、中にレストランやバーもありました。 駅からは徒歩5分程度で、フナ広場へはタクシーで10分程度とロケーションは便利で良かったです。 室内も広く、バスとトイレが別の作りでかなり快適に過ごせると思います。

Not a 4 star it is more like a 2 star. Poorly cleaned and looked after. Air con did not work, swapped rooms and also did not work. Checked out after 2 days and found altrrnative accommodation.

Je suis déjà venu à l’hôtel Imperial Holidays à quatre reprises et je retrouve toujours ce qui me plaît : un excellent rapport qualité/prix et un personnel au top, toujours aussi gentil et accueillant. L’hôtel est un peu vieillissant, et cette fois la climatisation fuyait, mais malgré ces petits défauts, l’ambiance et le service me donnent toujours envie de revenir.

The location is great and the staff are very nice and happy to assist with any issues. I enjoyed my stays in the hotel.

L’hôtel est vétuste, une seule prise dans la chambre. Il faut réclamer les serviettes qui sont données au compte goutte. L’eau de la piscine n’était pas clair. J’ai signalé que la douche était bouchée mais personne n’est passé.

Good

Its very good location but from the room you can hear all the nosey from outside , very hard to sleep...

Exceeded my expectations. I don't understand the poor reviews, this is not the Four Seasons Hotel? From my arrival to departure, staff were consistently helpful and professional. My room was beautiful and very clean. The bathroom was immaculately clean with a powerful shower. Breakfast was adequate, dinner was more than I could eat, the buffet night was amazingly delicious. I enjoyed my time relaxing by the spacious pool area. Overall, I'm completely satisfied. Special thanks to Hassan and Aziz at reception. My cleaning lady too.

During check in I waited for about 12 minutes at the reception desk. I looked around and I saw a guy eating his dinner then made a hand gesture that he would assist me in a minute. Obviously that he saw me first when I arrived and he didn’t even approach me until I saw him. Breakfast buffet was good for for about $9.00. Locations is close to everything and plenty of restaurants around the area. Bed was comfortable and they cleaned it everyday except for the wall outside the bathroom is moldy and the bathroom has no shampoos and lotion available. Also, when I ordered the beer at the restaurant, the front desk guy charged me extra 10 dirham per bottle. The second night I ordered beer again I asked the waiter and told me the prices is always the same or 10 Dirham lesser than the first time I ordered it.

Not sure it warrants 4 stars. It’s dated but to be fair, it was good value.

Upon arriving at our room, we immediately noticed that the lamps were not functioning. We contacted reception, and they moved us to another room on the same floor. Later that evening, around 11:00 PM, we discovered that the window could not be closed, leading to significant noise from the street. We reached out to reception again, but instead of receiving prompt assistance, we experienced delays and unhelpful responses. Additionally, the room was only stocked with essentials for two guests, despite our reservation being for four. When we requested additional supplies, we were met with vague and inconsistent answers, which made the situation even more frustrating. Overall, the service fell far below expectations. A hotel should provide functional amenities, proper accommodations, and reliable customer service. I hope management takes these concerns seriously and makes improvements for future guests.

Upon arriving at our room, we immediately noticed that the lamps were not functioning. We promptly contacted reception, and they relocated us to another room on the same floor. Later that evening, around 11:00 PM, we discovered that the window could not be closed, resulting in excessive noise from the street. Once again, we had to contact reception. However, instead of providing proper assistance, the staff repeatedly lied to us. One particular receptionist, a lady, displayed a complete lack of professionalism, lying without hesitation. Additionally, the room was only stocked with towels and toilet paper for two guests, despite our reservation being for four. When we requested the necessary supplies, the same receptionist responded with yet another blatant lie, showing no regard for honesty or guest satisfaction. This level of service is entirely unacceptable. We expect a hotel to provide basic functionality, honesty, and proper accommodations. I urge management to address these issues and ensure that future guests do not encounter the same unacceptable treatment.

Decent

Hotel "convenable" dans le sens où le service est là, l'extérieur est sympa, mais les chambres sont en effet pas dans un super état (dégradations, saletés, etc). Après, je suis pas regardant donc j'ai très bien vécu le moment à l'hotel. Les seuls points qui m'ont "dérangé" est le manque de pression dans la douche (donc chiant pour se doucher) et un des ascenseurs qui "se fait vieux" donc un peu chiant à utiliser. Après, en conséquence, le rapport qualité/prix y est pas vraiment.

Receptie was top Eten lekker en genoeg kalamer

Excellent location, best staff, I love to stay at imperial holiday hotel