Imperial Holiday Hôtel & spa

Staff

Breakfast was not good. room was very basic with no hairdryer, kettle etc. shower was rusty. had to request towels for bathroom as none were left after cleaning. and it took them ages to replace them. Staff at reception were not helpful at all. The lady at the tourist desk was very pleasant and helpful. She helped to make things better for us. Would not return to this hotel or recommend it.

Rooms were nice but the the bathrooms needs some renovation.

The room had what we needed for the 1 night's stay, and reception was friendly, but a big Caution... the balcony door latched behind us when we went out on the balcony and we were trapped outside for about a minute until we were able to kick it open, thankfully.

Room, amenities

The shopping mall is 5 minutes away. The staff is very friendly and accommodative. It’s quiet if your room is facing the pool.

Good Service

Good value hotel - do ot take into consideration the negative reviews.

very nice staffs

Not a 4 star it is more like a 2 star. Poorly cleaned and looked after. Air con did not work, swapped rooms and also did not work. Checked out after 2 days and found altrrnative accommodation.

The location is great and the staff are very nice and happy to assist with any issues. I enjoyed my stays in the hotel.

Good

Its very good location but from the room you can hear all the nosey from outside , very hard to sleep...

Exceeded my expectations. I don't understand the poor reviews, this is not the Four Seasons Hotel? From my arrival to departure, staff were consistently helpful and professional. My room was beautiful and very clean. The bathroom was immaculately clean with a powerful shower. Breakfast was adequate, dinner was more than I could eat, the buffet night was amazingly delicious. I enjoyed my time relaxing by the spacious pool area. Overall, I'm completely satisfied. Special thanks to Hassan and Aziz at reception. My cleaning lady too.

During check in I waited for about 12 minutes at the reception desk. I looked around and I saw a guy eating his dinner then made a hand gesture that he would assist me in a minute. Obviously that he saw me first when I arrived and he didn’t even approach me until I saw him. Breakfast buffet was good for for about $9.00. Locations is close to everything and plenty of restaurants around the area. Bed was comfortable and they cleaned it everyday except for the wall outside the bathroom is moldy and the bathroom has no shampoos and lotion available. Also, when I ordered the beer at the restaurant, the front desk guy charged me extra 10 dirham per bottle. The second night I ordered beer again I asked the waiter and told me the prices is always the same or 10 Dirham lesser than the first time I ordered it.

Not sure it warrants 4 stars. It’s dated but to be fair, it was good value.

Upon arriving at our room, we immediately noticed that the lamps were not functioning. We contacted reception, and they moved us to another room on the same floor. Later that evening, around 11:00 PM, we discovered that the window could not be closed, leading to significant noise from the street. We reached out to reception again, but instead of receiving prompt assistance, we experienced delays and unhelpful responses. Additionally, the room was only stocked with essentials for two guests, despite our reservation being for four. When we requested additional supplies, we were met with vague and inconsistent answers, which made the situation even more frustrating. Overall, the service fell far below expectations. A hotel should provide functional amenities, proper accommodations, and reliable customer service. I hope management takes these concerns seriously and makes improvements for future guests.

Upon arriving at our room, we immediately noticed that the lamps were not functioning. We promptly contacted reception, and they relocated us to another room on the same floor. Later that evening, around 11:00 PM, we discovered that the window could not be closed, resulting in excessive noise from the street. Once again, we had to contact reception. However, instead of providing proper assistance, the staff repeatedly lied to us. One particular receptionist, a lady, displayed a complete lack of professionalism, lying without hesitation. Additionally, the room was only stocked with towels and toilet paper for two guests, despite our reservation being for four. When we requested the necessary supplies, the same receptionist responded with yet another blatant lie, showing no regard for honesty or guest satisfaction. This level of service is entirely unacceptable. We expect a hotel to provide basic functionality, honesty, and proper accommodations. I urge management to address these issues and ensure that future guests do not encounter the same unacceptable treatment.

Decent

Excellent location, best staff, I love to stay at imperial holiday hotel