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Spa facilities poor or not in working order and very run down When highlighting to staff there was no concern shown almost felt like it was no surprise so just dismissed

Very busy and waiting for lift took longer than expected. Pool was very busy and water too warm. Everything was very clean and staff friendly and helpful.

In the showers in the men’s lockers at the swimming I’ve cut my toe 2x on something on the floor

Main problem was the heating it was not working.it was a cold day and the room was cold. After a long trip to Glasgow we just wanted to be warm and cosy. Someone brought a small radiator up, which didn’t really heat the large room we had.

Hotel nice, bar and restraunts had staffing issues so long wait for food and drinks! Food overpriced and not great! 1st day of breakfast not good, lots of empty food bowls on hot plate and asked for 2x fried eggs which we didnt get, waiter obviously forgot! Lovely hotel but not great service!

Decent hotel, a little noisy during the night on weekends. Pool/hot tub are extremely busy. Breakfast buffet is good.

A

It’s nice

Had a lovely overnight with my granddaughter for part of her 13th birthday

In general the hotel is fine, however it's lacking the final touch. Room in a noisy area ie beside the entrance door to your room. Breakfast, the girl showing us to the table good do with some happy pills. Outside side door was left open due to luggage being issued out to a bus ( door was open for at least 30 mins) did flag it up early to the catering cleaning staff guy and least he came back saying its left open because of luggage, still not closed. At least it's our first (hopefully last) time eating breakfast with our winter jackets on.

No fridge in the room, for store formula/milk and baby food for infants

Lovely hotel.

We had a comfortable stay but I have to admit I was disappointed. The entrance and communal areas of the hotel are modern and fresh and well kept. However our room felt like it needed an upgrade and some TLC. We had a rip in our sofa, very worn and bubbled carpets, lifting in places and some bumps, scraps and peeling paint. Our shower over the bath was adequate but very narrow. We felt there were some things missing that would have made our room more comfortable, like bottled water and/or a fridge. The attachment to our hairdryer was broken and wouldn't fit. My daughter also fell off the sofa as the cushions hadn't been attached properly after it being used as a bed by previous guests. We specifically booked here as there was a pool and few city centre hotels offer this. Again the pool was fine and we enjoyed our swim, however it needs updating and repairs to tiles and underwater lightening fixed, cables surely should not be left floating near the main steps to the pool. Overall our stay was clean and comfortable but we will be staying elsewhere on our next visit to Glasgow as there are better spec hotels available at a similar price point.

Nice hotel.

…

Clean room and great breakfast.

Very clean and tidy throughout. Friendly and helpful staff in most areas, comfortable room and surroundings. The bar area has a good selection of drinks and excellent food offerings. Easy acces to M6 motorway and Glasgow shopping areas

Good location of you're walking!

We were made welcome to this lovely hotel on arrival. ( Cookies on arrival!)The property was cleaned to a high standard.Staff very polite and efficient.Restauraunt food for dinner was excellent and breakfast outstanding for quality and choice. The pool and sauna facilities were amazing.so relaxing .We would definitely recommend this hotel .So relaxing and value for money. Definitely worth a visit😊 Walking distance from central station ☺️.

Pros - Hotel bed were very comfortable. Breakfast was nice. Loved the warm cookies on check in from reception. Cons - found a lipgloss at side of my bed from last guest?! The hotel pool was awful. There was kids diving into the pool despite signs and