퍼시픽 호텔 케언즈

Positive Experience: This was my third time staying at this hotel in Cairns, and once again, it was a pleasant experience overall. I arrived early in the morning, and a kind Japanese staff member at the front desk went out of their way to assist me with an early check-in for an additional fee. Thanks to them, I was able to settle in comfortably after a long flight. Moreover, as I had requested in advance, I was given a room at the corner side with the best view, which I truly appreciated. It made my stay even more enjoyable. Areas for Improvement: However, there were a few disappointing aspects during this visit. Firstly, the shower gel in the bathroom was completely empty, with only a bit of water left inside. I’m not sure whether the previous guest used it all or took it, but it seemed the housekeeping staff had not checked or refilled it before my arrival. This is something that definitely needs more attention. Secondly, after checking out the next day, I was informed that my swimming trunks had been blown off and had fallen to a lower level. When I asked about retrieving them, I was simply told that it was difficult since check-ins were ongoing. The response felt rather dismissive. In particular, the female staff member at the front desk in the afternoon did not seem very willing to help, which left me slightly disappointed. One of the main reasons I

친절합니다

너무 편안하고 깨끗한 시설이었습니다. 특히 위치가 너무 좋아서 액티비티를 다녀오거나, 주변 번화가를 산책하기에도 매우 좋았습니다. 마지막으로 직원들 역시 매우 친절하여 더할나위 없는 여행이 되었습니다.

3층에 머물렀습니다. 깔끔하고 편합니다. 베란다가 실외 수영장으로 바로 이어져 접근성은 좋았지만, 사람들이 너무 많이 다니니 커튼을 열 수 없었네요. 욕실도 깨끗하고 좋은데, 수압이 살짝 약한 게 아쉽습니다. 로비의 엘리베이터와 계단 사이에 자판기와 얼음/물을 얻을 수 있는 곳이 있는데, 조금 더럽게 보였네요. 기기 관리가 조금 필요해 보입니다.

Great location. Wonderful staff. Great property. Excellent value. Buffet breakfast is a good value. Literally surrounded by a vast array of dining choices. Including the hotel’s own restaurant. Easy walk to train station.

Central location

Suggests parking was available at time of booking, but wasn’t. Had to park 500m away and pay for it. Then walk back to hotel in the rain. I was told by reception that all the parks had been fully booked but big sign NEXT TO RECEPTION states that car parks cannot be booked and it’s first in first served. Rubbish!

立地が最高でした！！エスプラネードも近く、朝の散歩が気持ちよかったです。早朝に着きましたが、ラウンジを開けてくれたため、メイクや荷物の整理をすることができました。（ソファがふかふかでゆっくり休めてありがたかったです！）お部屋はきれいで快適でした。歯ブラシのアメニティはありませんでしたが、フロントに言えば持ってきてくれました。お風呂の水圧が弱かったのと、水の違いかシャンプーの違いか分かりませんが、髪を洗うとギシギシになってしまったので、日本から使い慣れたものを持ってくることをおすすめします。コインランドリーは偶数階に設置されており、洗濯・乾燥それぞれ6ドルでできます。現金（コイン）が必要ですが、フロントで快く両替してくれました。（洗剤もフロントで買えます。）1階に給水機があり、毎日水筒に水を補充できたのがありがたかったです。フロントの人はみなさん優しく丁寧で、時間によっては日本人のスタッフもいらっしゃいました。ケアンズに来るなら、ぜひまた利用したいです。ありがとうございました。

日本人スタッフの方に丁寧にご対応頂き、とても安心でした。

Very good location and helpful staff nice to stay in.

Room was clean and well kept

Nice soot

The staff were very helpful with accommodating my arrival on an early flight. A lovely big and light room!

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good location and all good

A great sport with a great location

On arrival there was a mix up with requested bed preferences. Reception staff were super helpful and rectified happily. Breakfast was very enjoyable and well worth having, the poached eggs were perfect and the staff were very friendly. Thank you to you all.

Enjoyed our stay. Room was clean and well appointed. Staff lovely. Pool was lovely and you can't beat the buffet breakfast at Bushfires. Will definitely stay again.

立地とスタッフの笑顔、清潔な部屋などとても快適に過ごせました。また利用させていただきたいです。ハウスキーパー７階のリーダーの女性(お名前聞くの忘れました)明るく終始笑顔で早い対応有難うございました。

Great location. Comfortable clean and friendly staff