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This was our family's first time visiting the Blue Mountain area. Firstly, this property is quite dated. Our room wasn't very clean. There was a hairpin left behind on the table, a piece of garbage under the bed, toothpaste stains on the mirror and counter top. The pool area and water smelled horrible but that has to do more with people doing things in the pool they shouldn't. Outside our room was also a disassembled playpen. For the price you pay, this hotel isn't worth it. What made the stay amazing and memorable for us was the front staff desk individual named Bruce. He was a delight to talk to and interact with. He allowed us to check in early, gave us a balcony roon, gave us wristbands for the coaster and canopy jump, gave us a restaurant coupon, gave us late checkout and even gave our kids a Blue Mountain plush when we checked out. He went above and beyond, it wasn't just about the extras but he went out of his way to converse with us and get to know our family and give us tips and information. He made the stay memorable and we would come to this resort because of him. Our family had a blast and it was 100% because of Bruce. Thank you!

The staff, location, and the cleanliness of the rooms are excellent. However, basic amenities like travel toothbrush or room slippers are charged extra.

Everything was great but the best was Bruce at the reception desk. Because od him we will stay here again

Good

Staff is friendly, hotel is clean , restaurants are good. Rooms could be renovated.

N/A

Rooms are old and tired. Many areas in hotel could use a refresh, paint, repairs or replace. Furniture in rooms well worn. We felt the price of the room was for too much.

Nothing special- The property is not as well groomed as the others. The wood finishes in the room and carpet were worn out. It took a very long time for hot water to arrive in the bathroom sink and shower. There is no magnifying mirror in the bathroom so shaving or applying makeup was a challenge. It is nice that they give you free passes to the ridge runner and canopy climb, however due to the late check in time of 4pm we did not get to utilize them as they closed at 6pm. By the time we walked around and ate something that option was gone. Staff was professional and friendly and the hotel is clean otherwise.

Clean, great location, friendly staff.

Clean room, lots around to do

H

I was very disappointed that the hotel doesn’t have gym, 1st time i see. We went to enjoy the weekend but on Saturday was raining so nothing to do for adults

The room was in great need of a complete renovation. The one bed had broken bed frame or mattress- had a significant lean. The bathroom was gross. Mold and hair on the floor. Dirty cloth left in the shower. Leaky pipes under open sink, brown stain on floor. No vent in the bathroom. Stayed 2 nights. Second day requested a new coffee maker as one in room was not working. Also asked for carpet to be vacuumed (we had a ground level room and had been using the patio) because there was sand tracked in from the patio. Requested patio be swept and garbage (that was already there) be picked up - cigarette butts,paper coffee cups,lids,2beer cans and a pet poo bag. Front desk told us, absolutely. The housekeeper does a daily refresh. Well…it was not enough. Beds could have been made nicer, patio not swept, garbage still around patio, carpet not vacuumed, dirty towels still in the shower on the floor, hand towel not changed, bathroom garbage not changed. But we did get a working coffee maker It was great that this hotel had an indoor pool and outdoor hot tubs- but they need a HUGE remodel. The pool deck is very worn,pool had a bathtub ring around the edge, broken and missing tiles on pool edge,a poo smell ?? While in the pool. Hot tub needs a super clean and new wood along edge. Definitely needed a soapy shower as there was a sticky slimy feel left on skin. Outdoor hot tubs - need a net to scoop out the flies that go in. Garbage and beer cans clearly visible around tubs in low bushes.

Consider 10-15 min in checking in as other guests might be checking in and the counter has limited staff. Rest algood

Great value for family stay

This location is alway a great place to stay. Lots of things all around. Nice rooms

The best hotel in blue mountain really cool place in the winter 💎💎💎💎💎

Convenient location, good amenities

Bruce was super helpful and made our stay amazing

We stayed at blue mountain inn for 2 nights. It is in a great location. Right at the bottom of the hills. Could see the slopes from our room. Super close to the village only 7 min walk. Rooms were nice and clean. My only think I would say which isn’t a big deal is the pocket door to the bathroom and the knob to turn on the shower need some service. Both squealed pretty loudly when open/closed them. Lots of choices for restaurants nearby and short drive to collingwood. We had a nice weekend getaway.