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My stay at Fort York Suites was extremely disappointing. I traveled to Toronto with a friend for a music festival, and while the location was excellent—within walking distance of the venue, the CN Tower, and Liberty Village—that was the only positive aspect of the experience. The check-in process was unnecessarily complicated. There is no front desk or on-site staff, and international travelers must complete several pre-check-in requirements that were never clearly communicated during booking. As a result, it took us nearly 90 minutes to gain access to our suite. Once inside, we discovered the air conditioning was not working. Despite being turned on, the room remained around 80°F throughout our stay. I contacted management immediately, but instead of fixing the issue, they simply emailed instructions on how to operate the thermostat. The AC was clearly broken, and no effort was made to resolve it. The bathtub was also dirty upon arrival. For the price paid, the lack of cleanliness, communication, and customer support was unacceptable. I also contacted Expedia multiple times seeking assistance and a partial refund. The property management company eventually stopped responding altogether, while Expedia repeatedly advised me to wait for a response that never came. Overall, this was a frustrating experience that I would not recommend.

Complicated check in and booking process. If you can look past that, the value for money is decent

Très joli et propre. Late checkin un peu complexe

Clean Rooms, lots of space, great location

We did not receive the correct directions for parking our car. The communication was terrible, and when we settled in, we discovered that the sofa bed was broken, the laminate flooring was lifting, and the tap water was hot. The owner did not respond until we escalated the issue to Hotels.com. We didn’t receive a full refund either. We paid for two nights but left after the first night due to safety concerns.

Check in assez compliqué, à part cela tout était très bien et le logement est bien situé.

Better explanations are quired regarding checkin and parking fob location.

Great location

Enjoyed our stay very much! We were 2 people & our Boston Terrier dog. The place was VERY clean, comfortable and smelled so good. Even though we brought our own towels and extra kitchen stuff, it was well stocked with everything needed if we hadn't brought extras. Towels, blankets, herbs n spices, dishes, cups, tea, mugs, plates, utensils and the most important * perk coffee maker* toiletries etc... I was very impressed at how dog friendly it was. Great view from the balcony to the park across the street. To the right a city view and CN tower. Beautiful at night. Really enjoyed sitting out on the big balcony engoying the scenery and relaxing. So many people walking dogs and fun for my dog to make friends on our walks and in and around the area. The lobby even has a poop bag dispenser! You'd never be able to tell dogs had been in the building. Everywhere, lobby, halls, elevator, apartment were so clean. Welcoming and friendly front desk staff. Unfortunatly the hot tub wasn't working during our stay, but the gym & pool area were very nice. I'd definitly stay at the Fort York Suites again! Although check in was easy, I would have rather had the room key & garage fob accessed at the same pick up point in the lobby entrance. Had to get the room key, head up to the room to get the garage fob, then back down to the car. Thankfully no issues with parking in front while I did so. Same for returning the fob, had to head back up before room key return in lobby box.

We loved this stay!! I was a bit upset with the check in process at first, but it was my own fault. If you are booking here, they will send out a form to fill out prior to check in. Unfortunately I didn't see them, but once I contacted the host it was smooth sailing and they were very responsive. The place itself was perfect and had everything we needed. The location was not far from most attractions downtown, about an 18 minute walk. There are also stores nearby for groceries which was super nice. There is also an onsite playground where my LO loved to play. The pool was wonderful!! We basically had it to ourselves. The hot tub was lackluster but we didn't go for that so didn't affect our stay. All in all, I highly recommend!

It was good.

The check in procedure was terrible as the communication with the property management company was at times non existent. We asked for a late check out and were told we’d get an email whether approved or not. No email came. The apartment was extremely small equipped with a Murphy bed. The temperature was difficult to regulate and it wasn’t even summer yet. Good luck to whoever stays there in July.

Great

Overall, this was an excellent accomodation; however, my major complaint was the parking. I was lead to believe that there would be onsite parking available and I thought it was included in the price. When I received the check-in information I was advised to contact to reserve my parking space and it was not included. When I contacted GlobalStays to reserve my parking space at the property, I was advised that all the parking was full. This was very disappointing as I had to drive the streets of Toronto at 9pm on check-in night to find over-night parking. The cost for 3 days at an alternate location was $160 and I had a 10 minute walk to get back to the condo unit. It appeared from the parking garage below the condo that there were ample spots available. For future reservations this should be made clear in the advertising. And caution to others - if you need to park your vehicle, call them as soon as possible to reserve your spot and know that it is not guaranteed and you need to pay for it! The condo unit itself was clean and nice. We used the swimming pool, hot tub and gym and these were also clean and well maintained. Other than parking, this was an excellent accomodation.

Hot tub was luke warm and the jets didn't work. We had trouble with getting in as it was supposed to be in a lock box, but it wasn't.

You don’t automatically get a parking spot when you reserve a unit. I had to book my own parking offsite. I had some issues, only straight hot water twice, curtain rod falling on my head. I had to contact them many times by message and phone before I got any response. They thought I should be able to wait another day to be able to use the shower since there was only straight hot water. They then said it was a building issue so not their fault or problem.

The hot tub was broken for the first couple of days but it was up and running for the remainder of our trip. The pool was great. It was well equipped with everything needed for a comfortable stay.

This was a great stay! I love how we had a full kitchen and 2 bedrooms, instead of staying at a hotel I was able to bring food to save money. Great location, clean and it had everything we needed. We would definitely book again.

The check in was terrible. The apartment was in need of a serious renovation. The building facilities were good.

Pool was bigger than expected and nice. Workout/gym facilities were great as well and more extensive than expected. Hot Tub was closed half the time due to PH levels being off. Room was what we expected. It needed a better deep clean and few things were banged up in it (Fan not working in bathroom, one pan broken, one stool in kitchen had a leg broken) but was fine for most part. Bed mattresses were definitely dated and they could use newer ones. Otherwise location was fantastic being a 18 min walk to key places downtown like Rogers Centre and CN Tower. Really nice park on the water across the street as well.