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Used towel hanging in the bathroom, garbage bin not emptied.

I booked this hotel room because the photos on line were very nice. However, the rooms look nothing like the pictures. I don't normally write poor reviews, however, I felt I was a victim to bait and switch. In the room I was originally given, the bed looked old and worn out. The rooms had only 2 small pillows on the bed which also looked worn out. The television did not work, and when I went to call the front desk, I found that the in-room phone was not even connected. I had to go down to speak the the staff. There were not even complimentary water bottles, no wash cloths provided, only one hand towel and 2 small bath towels. When I expressed my desire to cancel the second night, I was told I had to call the booking agent. I contacted the booking agent who then told me that the hotel would not provide a refund for the second night. As a consumer, if I am not happy with a product, I return it. Why is the same not true for a hotel. I understand that if I wanted to cancel just because my plans change, that is on me, but when a customer is totally unsatisfied, disappointed, unhappy and angry about the room situation, it should be refunded. I will NEVER book a smaller name hotel again. The flight crews stay at the Holiday Inn, that should be a clue to the rest of us.

The room was spacious and clean. The staff was courteous, airport shuttle was great and timely. When I arrived at the airport, I called and they came to pick me up within minutes, same after I checked out. They allowed me a late check out and I was able to keep my luggage in a room for the few hours I was on the premises doing some work. Good restaurants and convenient stores nearby. Pretty great experience. Definitely recommend.

Hotel was fine and clean but have no amenities. I asked for a crib weeks in advance and hotel confirmed the request. Then they said they didn’t even have cribs when I arrived. Later on they claimed “another family had it”. It was a random weekday - it was not busy. Long term parking is terrible. You have to drive your car to a park and ride lot basically and they drive you back to the hotel. Not ideal. If id known this, I would have booked a different hotel and just used a park and ride lot.

All good

It Was What we expect. Clean and good price

Very good but no toothpaste

Would stay again

Unsafe

Close to airport so could hear jets consistently through the night. Mattress had a U-shape to it and was not the most comfortable. Stayed for 5.5 hours and it did the trick for a quick sleep but wouldn't want to stay longer.

Close to the airport with good shuttle service. Accommodations were simple, but clean. Shower was not great. Very noisy with a low flow. Ok for a 1 night stay.

送迎があるが空港から電話をしてきてもらうので少し面倒。ホテルのフロントの対応も余りサービス業とは思えないが仕方ない。 泊まった部屋に窓がなく閉塞感あった。エレベーターが壊れそうで怖い感じ。

Light bulbs missing or burnt out, took forever for hot water, CO alarm on ceiling?!?

I was impressed with this hotel. I was initially drawn to book it because it was a reasonable rate. Excellent location, staff are very attentive. And the room exceeded my expectations.

No parking available close to hotel

Good

This is a strip mall they have build a few rooms above to use like a motel Not a hotel There are no stars to this place Not safe No parking Not at all impressed Nothing was done by Expedia to help find another place or accommodate Just oh sorry to hear that Would you like to talk to our virtual agent

No smiles on the staff’s face. He assigned a room which doesn't have a window. The shower is broken. Toilet looks dirty.

Very clean room. Very comfortable and conveniently located close to the airport. Excellent value.