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Security in the elevator, and main entrance door, anyone can go inside the hotel

We enjoyed our stay. The hotel room was clean and the staff was lovely! The pool was a great temperature for those of us who like it on the warmer side. My ONLY complaint - the pull out sofa was uncomfortable. We sat on the couch before it was pulled out and we sunk into the centre of it. When we pulled it out into a bed, it felt like a thin foam mattress rolled out over springs that jutted into your back and sides all night! The bed on the other hand was VERY comfy and the kitchenette was super handy! I'd stay here again but I'd have to insist on a double bed - no sofa bed.

Clean and spacious Works great for our team . Staff is very nice and helpful

My room was exceptionally clean. The bed was so comfortable; best night sleep.

Was a nice stay

Ok

Room was very clean and updated. Awesome breakfast. Pool and hot tub were lovely!

Lots of variety for breakfast- best hotel breakfast we’ve had for a couple years

The room was very clean. The pool was warm and hot tub was hot.the hours of pool was great too 6am to 11pm. Breakfest was good too.only thing is the bed was not comfortable it was indented in the middle so you would roll. But i would recomend this hotel

The rooms has no heat it was so cold both rooms they changed me from one and put me in another and it was the same thing cold . I wasn’t happy.

I was very happy with this hotel and was sad when we left. Will definitely stay here again.

Always a lovely stay

For 200$, a night, the pool and hot tub (green mold) seemed a bit tired/ old, and the actual room smelled of fried food....otherwise, clean, it was all fine.

The breakfast was not bad but was served on paper plates with plastic forks. There’s no reason why ceramic tableware couldn’t be used and it would be better for the environment. The room was not made up on Dec 25 and 26 to give staff time off for Christmas but I stayed until the 28 and did not receive housekeeping at all. I would assume staffing is a problem or just laziness but is an insufficient excuse when we as the public are paying for a product that is not delivered.

Clean and quiet stay

The ' suite' fridge leaked water the whole time [ 3 days], we were there ! Storage containers [ recyclables], of food in fridge became soggy and wet; had to throw out a lot good food, gone SOGGY, because of the water..ON EVERY SHELF ! Reported this to the ' front desk '. Was told somebody would be up there Sun. am at 10:30 am to resolve the problem. Come 10:30, 11:00, 11:30 am, NO ONE showed up . On check out Mon. am, I specifically told Ravi Soni[ operations manager ] about the problem and that I was very disappointed in the non-response to the leaking fridge. I also told him that one of the bathroom doors in one the bedrooms did not close at all , which was annoying to say the least. I inquired of Ravi, about compensation of the leaking fridge; he said something could be worked out the next time I booked; say what ? the next time ? I did tell him that our family had been doing this Christmas get-together going on 3 yrs. and that it worked out for everyone in our family; book a suite with 2 bdrms., and facilities for cooking , etc.I told him , instead of booking for next year at that moment, that I would be searching out other accomodation options; i.e., Holiday Inn next door, or Best Western hotels or or other hotels in the GTA East, Pickering, Ajax, Whitby, Oshawa areas; Ravi basically ' blew me off ', and I left; and NOT in a good frame of mind. I must say kudos to the housekeeping staff; they do a fabulous job and in a very friendly manner.....better than ' front desk '.

Great on-site laundry facilities loonies only, breakfast buffet was hot & plentiful room was comfortable shower water pressure was little low but great stay

Everything was great

Easy check-in and check-out. Room as described. Kind staff.