Residence Inn by Marriott Whitby

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My client recently stayed at the Whitby location and had an absolutely amazing experience. the front desk staff was incredibly nice and welcoming from the moment he arrived. The room was perfectly clean, very comfortable, and had everything he needed for a great stay. Thanks to the whole team included the Kitchen Staff.

Premises were very clean and staff very friendly. Good breakfast.

It was clean & spacious room. The breakfast had good options. Would definitely stay there again. The parking wasn’t great

Water was dripping in room. So dirty rooms. Bathroom door wasn’t working.

Staff were wonderful. Breakfast room was very busy and full seating but good selection of hot and cold items

Breakfast was cold, and some of the food was overdone and hard. It was very crowded and long waits. Not much wearing room for families. The rooms are dated, the bed was quite soft and sagged way more on one side.

Front desk staff very quick to Reply to needs. Needs a new couch bed tho

Pros: it was quiet. Room was clean. Good breakfast Cons: couch in the room was hard and sloped when you sat on it. Sofa bed was pretty bad. Felt like holes in the support and the mattress was thin and a bit beat up

The carpet is disgusting

Incredible price Very nice room

Comfortable room, complete and tasty breakfast and nice heaten pool.

Nice breakfast. Big renovated room and free parking was a nice touch

We only stayed one night and it was disappointing. They do not stock kettles in rooms, but told us we could boil water in a pot for tea. The pull out sofa was so bad that one of our children slept on the floor on a camping mat and we had and another child put a sheet on the sofa as is and slept there. Several of the lamps would not turn on and several outlets didn't work. The toilet seat broke too during our stay. We've had a good history with Residence Inns. I was surprised at this. Since we had booked with Expedia (3rd party), no compensation for all these inconveniences was offered when we reported things to staff.

Our only negative was the comfort of the mattresses. We did not sleep well.

Great brea

We stayed one night as were visiting for a kids soccer tournament. We were upgraded to a suite with a separate room and it was good! The attention was great, and breakfast included was also good for our family. The obvious thing I may suggest is to improve the sofa bed. It was impossible to sleep on it, maybe a more sturdy mattress would improve it. But other than that, it’s a great hotel for what we needed.

Great spot.

Broken toilet paper so paper on the top of toilet

Great hotel with everything you need. Gym was very small but good enough to get a quick workout in. Great selection and variety at breakfast too.