스톤헤이븐 르 마뇌 렐레이 & 챠토

This meant to be one of our highlight of our two weeks Canada’s road trip. We picked this hotel for its location and how this hotel market for relaxation and ambiance. It is on the higher end of the cost per night in the area. Staff was friendly but communication can definite be improve. We stayed two nights, there is building work started at 7am, we were put into a room facing the construction, we were not inform about this when we checked in. The night staff was kind, explain the history and show us around the hotel. I then spoke to reception staff in the morning and they said they will see what they can do. We got back to the hotel late that night, so we didn’t choose to move to the other building, but if we were informed by messages via hotel.com, we might have choose to go back to hotel earlier, to enjoy the hot hub and reset the experience. Most frustrating part probably is at check out, the same lady said the staff should have offered us breakfast, question did no one tell us that. The thing is if you weren’t given a choice is one thing but to be at check out to given another disappointment is annoying. The lady probably shouldn’t said anything. We dislike the over promise. The same lady said she will advise her manager that is currently on leave to write to me, I said let’s see, it’s a week on, still nothing. Another overpromise and under deliver. We expected more for the value we paid, this is constructive feedback. Thank you.

property is absolutely beautiful. The rooms were super clean, and every area was perfect, but what impressed me the most was the amazing staff at StoneHaven. Starting with the lady at the front desk who was in training — she provided excellent service and made me feel very welcome. The restaurant maître d’ was such a lovely lady, always taking care of me and making sure everything was perfect. The waiter during the evening service was also extremely professional and kind. I truly recommend your property, and I hope to come back very soon.

Lovely place to stay. Really special. Staff especially helpful and friendly.

Beautiful property with a lot of cachet, would certainly recommend

The bed was terrible, and we were very uncomfortable for two nights. We reported the issue to the staff, but they never fixed it.

Le personnel est très courtois. Tous les repas étaient succulents.

Every thing was wonderful. The thermal circuit was a highlight.

Déjeuner excellent mais dispendieux.

Beau décor de l’hotel, les employés sont très aimables et professionnels. Nous avons apprécié le spa mais le sauna sec ne semblait pas fonctionner. Le reste était très bien merci!!!

I absolutely love this place. It feels so homey and relaxing, and the overall atmosphere is beautiful. The food is delicious. Staff very nice and helpful. The only minor downsides on this visit were the shower pressure being (very) low and with a broken handheld showerhead, pillows that felt a bit oversized, and curtains that did not block the light quite enough. But none of that is reason enough to stay away. We plan to return many times. And I entirely recommend you try it!

An excellent, classy experience!

It was top notch

Clean room, beautiful decor in all parts of the building. Very nice helpful staff. The spa amenities were run-down. The sauna didn’t get hot and the steam room wasn’t working. I got a massage and it was decent but nothing special. The restaurant is very good but small portions as expected with fine dining and quite pricey. The hotel is dog friendly in some rooms which is a big bonus for us!

Everything from start to finish was perfect. We enjoyed the unique atmosphere and settings. It reminded us of the best hotels in Germany and Switzerland. This place is truly a gem.

Séjour en amoureux. Très Belle chambre et très bon restaurant, rien à dire, c’était délicieux et nous avons apprécié le Spa extérieur du domaine. Nous avions une suite vue sur le Lac dans l’annexe, le seul point négatif pour moi était que le lit King était en faite 2 lits simples collés ensemble et non un grand matelas. J’aurais aimé avoir l’information, car malgré la literie de qualité, on tombe dans la « craque » des deux matelas. Outre ça, l’endroit est calme et relaxant. Belle établissement.

Le déjeuner était très bon! Le personnel génial! Seul hic, la lumière de l’alarme sur le mur en face du lit! Moi qui aime beaucoup dormir dans la noirceur c’était raté!

très beau site, chambre impressionnante, lit très confortable, mobilier antique très impressionnant. Service impeccable et très bon déjeuner.

This is definitely one of our favourite hotels in the world. Much as we want to gatekeep this property, we want to see its continued success. The decor is impeccably curated, a perfect balance of modern finishings with antique furnishings. The bed and bedding create a cloud to sleep on. We will always return. One thing - please go back to the Molton Brown bath and body items. Occitane is ok but nowhere near as good as MB!

Bien

Gorgeous cozy property with kind, welcoming staff