머큐어 항저우 웨스트 레이크

정말 만족하고 갑니다!!! 바이두 지도에는 이 호텔이름이 표시되지 않아 첨엔 불안했는데 가보니 딱 그자리에 있었어요!! (Citigo호텔 옆) 우선 직원들이 너무너무 친절하고 좋았어요 들어가자마자 체크인 편하게하라는듯 짐 옆에다 놔주셨구요 나갈때도 계단아래까지 캐리어 들어주셨어요 직원들다 웃음이 장착되어있는 정말 최고의 호텔이었어요 방도 깨끗하고 좋았는데 수건에서 머리카락이 살짝 나온게 좀 그랬어요...ㅠㅠ 그래도 매일매일 깨끗이 청소해주셨어요 조식먹으러 나갔다와보니 청소가 돼있더라구요 안에 사람이없으면 들어와서 청소하고가는거같아요 다음날은 조식안먹고 늦게 일어났더니 청소하러 안들어오셨거든요 관광지 서호랑은 걸어서 10분~15분 정도에요 위치도 나쁘지 않았어요 전반적으로 서비스가 너무 좋아서 정말 만족입니다!!!^^

시가지에서 가까우면서도 한적한 곳이라 좋았습니다. 숙소도 깨끗했고 직원들도 친절해서 편한 여행이 됐습니다. 특히 Sera 직원이 친절히 대해줘서 기분 좋은 여행이었습니다. 단 냉장고가 현지 온도(그렇게 시원하지 않음)라서 아쉬웠습니다. We enjoyed our trip thanks to Sera staff.

굉장히 만족스러웠습니다. 항저우 공항에 내려서 가는길은 처음이라 어떤버스를 이용해야 될지 모르겠지만 맞은편쪽에 공항버스가 온다는 것으로 들었습니다. 우선은 너무 깨끗하고 직원 친절도는 100점입니다. 와이파이도 정말 빨라서 이용하기 너무 좋았습니다. 주변에는 은행 및 빵집 등 이용하는 시설이 좋았으며, 항저우 동역까지 이용한 택시비용도 얼마 나오지 않아 추가적으로 이동하는 동선에 있어서도 좋았습니다. 재방문의사는 무조건입니다!

카운터에 영어를 하실 수 있는 분들이 있어서 좋았습니다. 체크인 시간이 오후 12시부터라서 아주 편합니다. 체크인할 때 숙소를 업그레이드해주신다고 하여 좋아했는데 제가 예약한 방과 별 차이는 없는 것 같습니다. 아마 층수를 높은 곳으로 배정해준 것 같네요. (10층) 아침 식사는 69위안을 주고 뷔페식으로 먹을 수 있습니다. 퀄리티는 쏘쏘합니다. 식당 직원들은 영어를 잘 못합니다. 육교를 건너면 Grand Metropark Hotel이 있는데 이쪽 거리에서 항저우 샤오산국제공항을 가는 버스를 갈 수 있습니다. 서호와도 가깝고, 항저우임시정부하고도 가까워서 추천드리고 싶은 숙소입니다. 아주 깔끔하고 화장실에는 비데도 있습니다. 샤워기가 두 종류인데 하나는 고정이 안되어서 좀 불편합니다. 화장실과 샤워실이 분리되어 있어서 옷을 둘만한 곳이 없기도 합니다. 가격이 아주 저렴한데 비해 서비스가 좋았기 때문에 다시 방문하고 싶습니다.

Its a bery basic budget hotel, location and breakfast just Ok. Wished i had paid a bit.more and booked somehwere better.

Everything was as I expected, clean and neat with helpful staff.

The room space is not enough.especially clothes strorage space.

Sehr gute Unterstützung !

This place is amazing,the staff is super nice ,Any question you have ,they are there for you .Everyone is smiling ,the security guy helped us with 2 big suitcases .The free breakfast is quite decent ,they have some crossaint ,fresh fruits ,mainly Chinese breakfast and Brunchies ,but they are delicious ,they have coffee ,expresso and so on . No place we stayed have washer and dryer ,but they do.It made is so much easier for us ,there are lots of mountains near west lake ,we washed our cloth daily. As far as location ,they are like 20 mins to 30 mins walk from west lake ,but you can always take a taxi .Near there are plenty of local stores ,around the corner there is a farmers market and there is a great bakery store nearby . We enjoyed our staying ,we'll be back .

Incredible! Luxurious and incredible location but the most important thing is that the staff are incredibly courteous and helpful! I have OCD about germs and this place was immaculate and clean and beautiful. Would 100/10 stay here again!

清潔でアクセスもよく文句なしです。 ホテル内をロボットが動いていて、ルームサービス品を運んでくれる。

近代的なホテルなのですが、ちょくちょく完成度が低い感じがします。値段の方も高くないのである意味つり合ってるのかなとも。ただ仏系のホテルで英語があまり通用しないのはちょっと驚き。

We had a 2 nights stay and received very good services at the reception, breakfast. The location is good, u have foods around and in short distance to west lake. Price wise is reasonable in low season.

Room was very good, new. Bed iscomfortable, I can give 10/10. But we cannot adjust the AC from heater in the room. Even though it is winter , but the day we stayed here was hot, we had to open the window (and sweat) which was very noisy outside cause the hotel is closed to the main road. We stayed in the non-smoking floor but still have cigarette smell come out from the bathroom which was very annoying. Need around 15-20 mins walk from hotel to the nearest metro station so be prepared (don't believe what written in the hotel website, it's further).

This hotel is around 20 minutes walking distance to Xihu, overall stay is comfortable.

Nice, worth the price for stay. Clean as well. Eecommended

The front desk very helpful and polite and very sweet The room is very clean. I will tell my friends to stay in this hotel for sure the breakfast so good and very good price

Great central location, clean tidy rooms. Definitely recommend

Trendy hotel but unfortunately I booked an executive room believing they are club rooms. On Arrival they said you have club room... But we have no club so you have a view. False advertising in my opinion, as paid extra for exec room as bfast is normally included. Ended up having to pay for breakfast. Had to find someone that speaks English and had to change rooms as non smoking rooms smelled like smoke in the bathrooms. Smart hotel but the tv casting/wifi doesn't work and when we asked they couldn't understand. Plus side is free self service laundry and robots wondering around delivering things was cool!

Even though this is a 4 stars hotel, but the amenities were refilled everyday. The housekeeping was good. Staff were friendly. The hotel location was convenient to restaurants and attractions around West Lake. The most impressive of this hotel was the robot. They adopted robot to provide basic services like food delivery from lobby to my room. I don’t need to go down and grab my delivery.