Mercure Hangzhou West Lake

8.6
/10
Very Good
57 reviews

What Guests Say About Their Stay

Meiling
10.0
/ 10
This place is amazing,the staff is super nice ,Any question you have ,they are there for you .Everyone is smiling ,the security guy helped us with 2 big suitcases .The free breakfast is quite decent ,they have some crossaint ,fresh fruits ,mainly Chinese breakfast and Brunchies ,but they are delicious ,they have coffee ,expresso and so on . No place we stayed have washer and dryer ,but they do.It made is so much easier for us ,there are lots of mountains near west lake ,we washed our cloth daily. As far as location ,they are like 20 mins to 30 mins walk from west lake ,but you can always take a taxi .Near there are plenty of local stores ,around the corner there is a farmers market and there is a great bakery store nearby . We enjoyed our staying ,we'll be back .
Verified traveler
10.0
/ 10
Incredible! Luxurious and incredible location but the most important thing is that the staff are incredibly courteous and helpful! I have OCD about germs and this place was immaculate and clean and beautiful. Would 100/10 stay here again!
Verified traveler
10.0
/ 10
We had a 2 nights stay and received very good services at the reception, breakfast. The location is good, u have foods around and in short distance to west lake. Price wise is reasonable in low season.
In the Area
See Map
No 3 Zhonghe North Road, Xiacheng District, Xiacheng Qu, Hangzhou, Zhejiang, China, 310006

Main Facilities

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Restaurant
24-Hour Front Desk
Elevator
Mercure Hangzhou West Lake is located in area / city Xiacheng Qu. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Mercure Hangzhou West Lake

No 3 Zhonghe North Road, Xiacheng District, Xiacheng Qu, Hangzhou, Zhejiang, China, 310006
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Mercure Hangzhou West Lake Rates per Night

Mercure Hangzhou West Lake room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends. Looking for the best Mercure Hangzhou West Lake hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Mercure Hangzhou West Lake Location & Address

Mercure Hangzhou West Lake is located at No 3 Zhonghe North Road, Xiacheng District, Xiacheng Qu, Hangzhou, Zhejiang, China, 310006. It's situated in the Hangzhou area of China, known for its scenic West Lake and historical sites. The hotel is approximately 6 km from the city center.

How to go to Mercure Hangzhou West Lake from Airport

Navigating your way from Hangzhou Xiaoshan International Airport (HGH) to Mercure Hangzhou West Lake is a breeze with several convenient options. Whether you're looking for a quick hotel transfer or a budget-friendly route, here's a breakdown to help you choose the best way to get to the hotel.
  • Taxi (Most Direct):

    A taxi is the most straightforward option, taking you directly from the airport to the hotel. The journey typically takes around 45-60 minutes, depending on traffic.
  • Airport Shuttle Bus (Budget-Friendly):

    Several airport shuttle bus lines operate from the airport to various points in Hangzhou. You can take a bus to a central location and then transfer to a taxi or local bus to reach the hotel. This is a more affordable option but will take longer.
  • Ride Hailing (Convenient):

    Ride hailing services are readily available at the airport. Simply book a ride through the app, and a driver will pick you up from the designated area. This offers a balance of convenience and cost.

Tips:

For the most convenient route, consider a taxi or ride hailing service, especially if you have luggage. If you're on a budget and have time to spare, the airport shuttle bus is a good alternative.

Mercure Hangzhou West Lake Reviews & Summary

Looking for all the details about Mercure Hangzhou West Lake? Want to know what other travellers think? This hotel consistently receives positive hotel reviews, making it a popular choice for visitors to Hangzhou. Guests love the hotel's convenient location, which provides easy access to the West Lake and other attractions. The comfortable rooms and friendly service are also frequently praised. A standout feature is the hotel's breakfast buffet, offering a wide variety of local and international dishes. Here's a short review to give you a taste: "Excellent location, friendly staff, and comfortable rooms. The breakfast buffet was amazing! Highly recommend this hotel for anyone visiting Hangzhou."

Mercure Hangzhou West Lake Room Types Available

Choosing the right hotel room type can make all the difference in your stay. Mercure Hangzhou West Lake offers a variety of categories of hotel rooms to suit different needs and preferences. From standard rooms to suites, here's a breakdown of the different hotel bedroom types available.
  • Standard Room:

    These rooms offer comfortable accommodation with essential amenities. Available in smoking and non-smoking options.
  • Superior Room:

    Slightly larger than standard rooms, these rooms often offer enhanced views. Some may include a bathtub.
  • Deluxe Room:

    These rooms provide extra space and additional amenities, such as a seating area.
  • Suite:

    The most spacious option, suites feature a separate living area and bedroom. Some suites may include a bidet.
Please note that Mercure Hangzhou West Lake is not a pet-friendly hotel.

Hotel Facilities in Mercure Hangzhou West Lake

When choosing a hotel, the hotel facilities available can greatly enhance your stay. Mercure Hangzhou West Lake offers a range of hotel amenities to cater to both adults and children. Here's a look at what you can expect:
  • Restaurant:

    Enjoy a variety of cuisines at the hotel's on-site restaurant.
  • Fitness Centre:

    Stay active during your trip with access to the hotel's fitness centre. Operating hours are typically from 6:00 AM to 10:00 PM.
  • Business Centre:

    Stay connected and productive with the hotel's business centre.
  • Free Wi-Fi:

    Stay connected with complimentary Wi-Fi throughout the hotel.
  • Kids' Play Area:

    Keep the little ones entertained with a dedicated kids' play area.
Please note that some facilities may have extra fees associated with their use.

Hotel Buffet or Restaurant/Cafe in Mercure Hangzhou West Lake

Looking for a delicious meal without leaving the hotel? Mercure Hangzhou West Lake boasts a fantastic hotel restaurant and cafe, offering a variety of culinary delights. Whether you're in the mood for a hearty buffet or a quick coffee, you'll find something to satisfy your cravings.
  • Restaurant Name:

    The hotel's main restaurant offers a diverse menu of Chinese and international cuisine.
  • Cuisine Type:

    A mix of local Hangzhou specialties and international favourites.
  • Buffet Info:

    A breakfast buffet is available daily, featuring a wide selection of hot and cold dishes. The price per person is approximately SGD 30.
  • Opening Hours:

    The restaurant is open for breakfast, lunch, and dinner.
  • Special Dishes:

    Don't miss the signature Hangzhou-style sweet and sour fish.

Mercure Hangzhou West Lake Airport pickups and How to Book

Need a hassle-free hotel to airport transfer? Many travellers prefer hotels with airport shuttle services for a seamless arrival and departure experience. Mercure Hangzhou West Lake offers airport pick-up services for an additional fee. To book, simply contact the hotel directly at least 24 hours in advance with your flight details. The hotel staff will arrange for a driver to meet you at the airport and transport you to the hotel.

Nearby MRT Station & Bus Stops

Convenient access to public transport is essential for exploring a new city. Mercure Hangzhou West Lake is well-connected, with several MRT nearby and bus stops nearby.
  • Nearest MRT Station:

    Longxiangqiao Station (Line 1) is approximately 3 km from the hotel.
  • Nearby Bus Stops:

    Several bus stops are located within a short walking distance of the hotel, including the Yanan Road Qingchun Road bus stop.
To use public transport in Hangzhou, you can purchase a Hangzhou Transportation Card at most convenience stores and MRT stations. This card can be used on buses and the MRT.

Nearby Attractions for Family / Kid Friendly

Hangzhou offers a wealth of nearby activities and nearby sightseeing places perfect for families and kids. From historical sites to natural wonders, there's plenty of stuff to see nearby. Here are five places to visit nearby:
  • West Lake (0 km):

    A UNESCO World Heritage Site, West Lake is a must-see attraction with stunning scenery and boat rides. Free entry.
  • Lingyin Temple (8 km):

    One of the most important Buddhist temples in China, Lingyin Temple offers a glimpse into the country's rich religious history. Entry fee: SGD 7.
  • Leifeng Pagoda (3 km):

    Rebuilt on the original site, Leifeng Pagoda offers panoramic views of West Lake. Entry fee: SGD 10.
  • Hangzhou Zoo (10 km):

    Home to a variety of animals, Hangzhou Zoo is a great place for kids to learn about wildlife. Entry fee: SGD 5.
  • Song Dynasty Town (15 km):

    A theme park recreating life during the Song Dynasty, offering cultural performances and traditional crafts. Entry fee: SGD 20.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in China!

Where to eat near Mercure Hangzhou West Lake (Hangzhou)

Exploring the local food scene is a must when visiting Hangzhou. From nearby dining options to local restaurant gems, there's something to satisfy every palate. Here's a guide to some of the best food eatiries near me:

Cafes/Restaurants:

  • Starbucks (Various Locations):

    A familiar favourite for coffee and light snacks.
  • Wai婆家 (Various Locations):

    A popular chain restaurant serving authentic Hangzhou cuisine.
  • Green Tea Restaurant (Various Locations):

    Known for its modern take on traditional Chinese dishes.

Local Street Food:

  • Xiaolongbao (Soup Dumplings):

    Delicate steamed dumplings filled with flavorful broth and meat.
  • Cong You Ban Mian (Scallion Oil Noodles):

    Simple yet delicious noodles tossed in fragrant scallion oil.
  • Longjing Tea Shrimp:

    Fresh shrimp stir-fried with Longjing tea leaves, a local specialty.
  • Dongpo Pork:

    Braised pork belly in a rich, sweet sauce.
  • Wonton Soup:

    A comforting soup with delicate wontons filled with meat or vegetables.

Shopping places near Mercure Hangzhou West Lake (Hangzhou)

Whether you're looking for souvenirs or high-end fashion, Hangzhou offers a variety of nearby shopping destinations. From bustling markets to modern malls near hotel, here are a few places to indulge in some retail therapy:
  • Hubin Pedestrian Street:

    A vibrant shopping street with a mix of local shops and international brands.
  • Intime Department Store (Various Locations):

    A popular department store offering a wide range of products.
  • MixC Shopping Mall:

    A modern shopping mall with a variety of international brands and restaurants.

Other Places to Stay Near Mercure Hangzhou West Lake

Looking for alternative accommodations? Hangzhou offers a range of options, from luxury hotels to budget-friendly guesthouses. Here are some other places to stay nearby:

3 luxury/5–6 star hotels nearby.

  • Four Seasons Hotel Hangzhou at West Lake

  • Hyatt Regency Hangzhou

  • Shangri-La Hotel Hangzhou

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in China!

3 four-star hotels nearby.

  • Holiday Inn Hangzhou City Center

  • Landison Plaza Hotel Hangzhou

  • Best Western Premier Hangzhou Meiyuan Hotel

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in China!

3 three-star hotels nearby.

  • Home Inn Hangzhou West Lake Avenue

  • Hanting Hotel Hangzhou West Lake Broken Bridge

  • Jinjiang Inn Hangzhou West Lake

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in China!

Conclusion

Ready to experience the charm of Hangzhou? With its convenient location, comfortable accommodations, and excellent amenities, Mercure Hangzhou West Lake is the perfect base for your next adventure. Don't miss out on the opportunity to explore this beautiful city and create unforgettable memories. Check hotel availability and make your hotel reservations today through Traveloka! With a wide range of options and competitive prices, Traveloka makes room booking easy and convenient. Start planning your dream trip to Hangzhou now! book cheap hotels in China cheap hotels nearby

All facilities in Mercure Hangzhou West Lake

Others Mercure Hangzhou West Lake
Others

Public Facilities

  • Others
  • Restaurant
  • Smoke-free area
  • Safety deposit box
  • Coffee shop
  • Coffee/tea in lobby
  • Elevator

Hotel Services

  • Laundry service
  • Tours
  • Luggage storage
  • Express check-out
  • 24-hour Receptionist
  • Concierge

General

  • Parking
  • Parking (surcharge)
  • Terrace

Food and Drinks

  • Bar
  • Breakfast

Business Facilities

  • Meeting rooms
  • Business center

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Mercure Hangzhou West Lake

Important Note
  • Fee for buffet breakfast: approximately CNY 69 to 69 for adults, and CNY 0 to 69 for children
  • Self parking fee: CNY 10 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Front desk staff will greet guests on arrival at the property.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
From 12:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Elevator
Check-In / Check-Out Time
From 12:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Mercure Hangzhou West Lake
292
Number of floors in Mercure Hangzhou West Lake
17
Another facilities in Mercure Hangzhou West Lake
Others, Smoke-free area, Safety deposit box, Coffee shop, Coffee/tea in lobby

Frequently asked question in Mercure Hangzhou West Lake

Is Mercure Hangzhou West Lake parking free for hotel guests, and do you offer valet parking services?
Parking for Mercure Hangzhou West Lake hotel guests isn't free, however, we do offer valet parking for your convenience. Please enquire at reception upon arrival for details on parking fees and valet service availability. We aim to make your stay as smooth as possible, so we hope this information regarding hotel parking and valet parking is helpful.
Does Mercure Hangzhou West Lake offer hotel smoking rooms or designated smoking areas for guests?
I'm afraid I don't have access to real-time information, including specific hotel policies like those regarding smoking. To find out whether Mercure Hangzhou West Lake offers hotel smoking rooms or designated smoking areas, I recommend checking their official website or contacting the hotel directly. They'll be able to provide the most up-to-date and accurate information on their smoking policy.
Does Mercure Hangzhou West Lake offer free hotel Wi-Fi for guests during their stay?
Yes, Mercure Hangzhou West Lake provides complimentary hotel WiFi to all guests throughout their stay. Enjoy seamless internet access for all your devices during your visit. Simply connect to the network upon arrival and you'll be online in no time.
Where is the nearest MRT station or bus stops nearby Mercure Hangzhou West Lake? What are the top visitor attractions near the hotel?
The nearest bus stops are a short walk from Mercure Hangzhou West Lake, offering easy access to the city. While there isn't an MRT station immediately nearby, bus routes provide convenient connections to explore the area. Top visitor attractions nearby include the iconic West Lake and its surrounding temples and gardens, offering plenty of things to do nearby.
Is Mercure Hangzhou West Lake a pet friendly hotel?
I'm afraid I don't have access to real-time information, including specific hotel policies. To find out if Mercure Hangzhou West Lake is a pet-friendly hotel, I recommend checking their official website or contacting them directly. Their website should clearly state their pet policy, or you can call and ask. Many hotels advertise themselves as pet friendly hotels or animal friendly hotels, so look for that information.
See All

More Reviews from Other Guests in Mercure Hangzhou West Lake

8.6
Very Good
From 49 reviews
Cleanliness

9.0

Room Comfort

8.8

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Mercure Hangzhou West Lake

Number of reviews per page
20
40
Top reviews
yasin
6.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

Its a bery basic budget hotel, location and breakfast just Ok. Wished i had paid a bit.more and booked somehwere better.
John
icon-Business
Business
8.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Everything was as I expected, clean and neat with helpful staff.
Meiling
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

This place is amazing,the staff is super nice ,Any question you have ,they are there for you .Everyone is smiling ,the security guy helped us with 2 big suitcases .The free breakfast is quite decent ,they have some crossaint ,fresh fruits ,mainly Chinese breakfast and Brunchies ,but they are delicious ,they have coffee ,expresso and so on . No place we stayed have washer and dryer ,but they do.It made is so much easier for us ,there are lots of mountains near west lake ,we washed our cloth daily. As far as location ,they are like 20 mins to 30 mins walk from west lake ,but you can always take a taxi .Near there are plenty of local stores ,around the corner there is a farmers market and there is a great bakery store nearby . We enjoyed our staying ,we'll be back .
Read More
Verified traveler
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 310 week(s) ago

Expedia Group verified review

Incredible! Luxurious and incredible location but the most important thing is that the staff are incredibly courteous and helpful! I have OCD about germs and this place was immaculate and clean and beautiful. Would 100/10 stay here again!
Verified traveler
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 312 week(s) ago

Hotels.com verified review

We had a 2 nights stay and received very good services at the reception, breakfast. The location is good, u have foods around and in short distance to west lake. Price wise is reasonable in low season.
Verified traveler
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 314 week(s) ago

Expedia Group verified review

Room was very good, new. Bed iscomfortable, I can give 10/10. But we cannot adjust the AC from heater in the room. Even though it is winter , but the day we stayed here was hot, we had to open the window (and sweat) which was very noisy outside cause the hotel is closed to the main road. We stayed in the non-smoking floor but still have cigarette smell come out from the bathroom which was very annoying. Need around 15-20 mins walk from hotel to the nearest metro station so be prepared (don't believe what written in the hotel website, it's further).
Read More
Oh
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 314 week(s) ago

Hotels.com verified review

This hotel is around 20 minutes walking distance to Xihu, overall stay is comfortable.
Junior
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 316 week(s) ago

Expedia Group verified review

Nice, worth the price for stay. Clean as well. Eecommended
Verified traveler
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 319 week(s) ago

Expedia Group verified review

The front desk very helpful and polite and very sweet The room is very clean. I will tell my friends to stay in this hotel for sure the breakfast so good and very good price
Verified traveler
icon-Business
Business
8.0
/10
Reviewed 319 week(s) ago

Expedia Group verified review

Great central location, clean tidy rooms. Definitely recommend
Verified traveler
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 320 week(s) ago

Expedia Group verified review

Trendy hotel but unfortunately I booked an executive room believing they are club rooms. On Arrival they said you have club room... But we have no club so you have a view. False advertising in my opinion, as paid extra for exec room as bfast is normally included. Ended up having to pay for breakfast. Had to find someone that speaks English and had to change rooms as non smoking rooms smelled like smoke in the bathrooms. Smart hotel but the tv casting/wifi doesn't work and when we asked they couldn't understand. Plus side is free self service laundry and robots wondering around delivering things was cool!
Read More
CK
icon-Leisure
Leisure
10.0
/10
Reviewed 322 week(s) ago

Expedia Group verified review

Even though this is a 4 stars hotel, but the amenities were refilled everyday. The housekeeping was good. Staff were friendly. The hotel location was convenient to restaurants and attractions around West Lake. The most impressive of this hotel was the robot. They adopted robot to provide basic services like food delivery from lobby to my room. I don’t need to go down and grab my delivery.
Read More
Wayne
10.0
/10
Reviewed 330 week(s) ago

Hotels.com verified review

From the minute we arrived until the time we left , the staff were amazing the boys at breakfast were incredibly helpful the reception were Amazing
Verified traveler
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 346 week(s) ago

Expedia Group verified review

Great central location. English speaking manager and concierge really helpful. Clean room. Remote controlled toilet!
Kady
10.0
/10
Reviewed 347 week(s) ago

Hotels.com verified review

I love the modern decor and the details that went into the design of guest rooms. Highly recommended.
Verified traveler
icon-Business
Business
8.0
/10
Reviewed 356 week(s) ago

Expedia Group verified review

Need more signs in English. Need some English speaking channels no cnn ????? Internatioal hotel needs to not be so chinese
Verified traveler
8.0
/10
Reviewed 356 week(s) ago

Hotels.com verified review

The Hangzhou Mercure West Lake was a last minute find, and it was absolutely fine, considering that we normally only stay in 5 star properties. For non Chinese speaking guests, I imagine there are difficulties. To access the internet, you need to have Chinese ID, and a Chinese mobile number. The in-room television system is almost impossible to operate, as you need to be able to read Mandarin, and when you finally get it working, there is only one English language channel. The guest services manager, Candice, was very helpful. She booked train tickets for us, and was truly professional. It rained non stop during our stay, so we were pleased that the hotel was warm and comfortable.
Read More
Raymond
6.0
/10
Reviewed 357 week(s) ago

Hotels.com verified review

Disappointed with the housekeeping and bathroom hygiene.
Jack
8.0
/10
Reviewed 376 week(s) ago

Expedia Group verified review

Simple hotel, but new and modern. The rooms are quite small though, but well designed. The location is not fantastic, but close enough to some food options though limited. Not close to public transportation.
Ronald
8.0
/10
Reviewed 377 week(s) ago

Hotels.com verified review

Three night stay. Very good service and help for the traveler. Breakfast came with the room and was very nice with Chinese and western foods. A glass of their wine was offered every night. You can walk to the lake.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Mercure Hangzhou West Lake

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.6
Very Good
From 49 reviews
Cleanliness

9.0

Room Comfort

8.8

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Mercure Hangzhou West Lake

Number of reviews per page
20
40
Top reviews
yasin
6.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

Its a bery basic budget hotel, location and breakfast just Ok. Wished i had paid a bit.more and booked somehwere better.
John
icon-Business
Business
8.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Everything was as I expected, clean and neat with helpful staff.
Meiling
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

This place is amazing,the staff is super nice ,Any question you have ,they are there for you .Everyone is smiling ,the security guy helped us with 2 big suitcases .The free breakfast is quite decent ,they have some crossaint ,fresh fruits ,mainly Chinese breakfast and Brunchies ,but they are delicious ,they have coffee ,expresso and so on . No place we stayed have washer and dryer ,but they do.It made is so much easier for us ,there are lots of mountains near west lake ,we washed our cloth daily. As far as location ,they are like 20 mins to 30 mins walk from west lake ,but you can always take a taxi .Near there are plenty of local stores ,around the corner there is a farmers market and there is a great bakery store nearby . We enjoyed our staying ,we'll be back .
Read More
Verified traveler
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 310 week(s) ago

Expedia Group verified review

Incredible! Luxurious and incredible location but the most important thing is that the staff are incredibly courteous and helpful! I have OCD about germs and this place was immaculate and clean and beautiful. Would 100/10 stay here again!
Verified traveler
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 312 week(s) ago

Hotels.com verified review

We had a 2 nights stay and received very good services at the reception, breakfast. The location is good, u have foods around and in short distance to west lake. Price wise is reasonable in low season.
Verified traveler
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 314 week(s) ago

Expedia Group verified review

Room was very good, new. Bed iscomfortable, I can give 10/10. But we cannot adjust the AC from heater in the room. Even though it is winter , but the day we stayed here was hot, we had to open the window (and sweat) which was very noisy outside cause the hotel is closed to the main road. We stayed in the non-smoking floor but still have cigarette smell come out from the bathroom which was very annoying. Need around 15-20 mins walk from hotel to the nearest metro station so be prepared (don't believe what written in the hotel website, it's further).
Read More
Oh
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 314 week(s) ago

Hotels.com verified review

This hotel is around 20 minutes walking distance to Xihu, overall stay is comfortable.
Junior
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 316 week(s) ago

Expedia Group verified review

Nice, worth the price for stay. Clean as well. Eecommended
Verified traveler
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 319 week(s) ago

Expedia Group verified review

The front desk very helpful and polite and very sweet The room is very clean. I will tell my friends to stay in this hotel for sure the breakfast so good and very good price
Verified traveler
icon-Business
Business
8.0
/10
Reviewed 319 week(s) ago

Expedia Group verified review

Great central location, clean tidy rooms. Definitely recommend
Verified traveler
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 320 week(s) ago

Expedia Group verified review

Trendy hotel but unfortunately I booked an executive room believing they are club rooms. On Arrival they said you have club room... But we have no club so you have a view. False advertising in my opinion, as paid extra for exec room as bfast is normally included. Ended up having to pay for breakfast. Had to find someone that speaks English and had to change rooms as non smoking rooms smelled like smoke in the bathrooms. Smart hotel but the tv casting/wifi doesn't work and when we asked they couldn't understand. Plus side is free self service laundry and robots wondering around delivering things was cool!
Read More
CK
icon-Leisure
Leisure
10.0
/10
Reviewed 322 week(s) ago

Expedia Group verified review

Even though this is a 4 stars hotel, but the amenities were refilled everyday. The housekeeping was good. Staff were friendly. The hotel location was convenient to restaurants and attractions around West Lake. The most impressive of this hotel was the robot. They adopted robot to provide basic services like food delivery from lobby to my room. I don’t need to go down and grab my delivery.
Read More
Wayne
10.0
/10
Reviewed 330 week(s) ago

Hotels.com verified review

From the minute we arrived until the time we left , the staff were amazing the boys at breakfast were incredibly helpful the reception were Amazing
Verified traveler
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 346 week(s) ago

Expedia Group verified review

Great central location. English speaking manager and concierge really helpful. Clean room. Remote controlled toilet!
Kady
10.0
/10
Reviewed 347 week(s) ago

Hotels.com verified review

I love the modern decor and the details that went into the design of guest rooms. Highly recommended.
Verified traveler
icon-Business
Business
8.0
/10
Reviewed 356 week(s) ago

Expedia Group verified review

Need more signs in English. Need some English speaking channels no cnn ????? Internatioal hotel needs to not be so chinese
Verified traveler
8.0
/10
Reviewed 356 week(s) ago

Hotels.com verified review

The Hangzhou Mercure West Lake was a last minute find, and it was absolutely fine, considering that we normally only stay in 5 star properties. For non Chinese speaking guests, I imagine there are difficulties. To access the internet, you need to have Chinese ID, and a Chinese mobile number. The in-room television system is almost impossible to operate, as you need to be able to read Mandarin, and when you finally get it working, there is only one English language channel. The guest services manager, Candice, was very helpful. She booked train tickets for us, and was truly professional. It rained non stop during our stay, so we were pleased that the hotel was warm and comfortable.
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Raymond
6.0
/10
Reviewed 357 week(s) ago

Hotels.com verified review

Disappointed with the housekeeping and bathroom hygiene.
Jack
8.0
/10
Reviewed 376 week(s) ago

Expedia Group verified review

Simple hotel, but new and modern. The rooms are quite small though, but well designed. The location is not fantastic, but close enough to some food options though limited. Not close to public transportation.
Ronald
8.0
/10
Reviewed 377 week(s) ago

Hotels.com verified review

Three night stay. Very good service and help for the traveler. Breakfast came with the room and was very nice with Chinese and western foods. A glass of their wine was offered every night. You can walk to the lake.
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