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Mercure Hangzhou West Lake

Hotels
No. 6 in Top Favorite Hotel in Zhejiang
8.6
/10
Very Good
57 reviews

What Guests Say About Their Stay

Meiling
10.0
/ 10
This place is amazing,the staff is super nice ,Any question you have ,they are there for you .Everyone is smiling ,the security guy helped us with 2 big suitcases .The free breakfast is quite decent ,they have some crossaint ,fresh fruits ,mainly Chinese breakfast and Brunchies ,but they are delicious ,they have coffee ,expresso and so on . No place we stayed have washer and dryer ,but they do.It made is so much easier for us ,there are lots of mountains near west lake ,we washed our cloth daily. As far as location ,they are like 20 mins to 30 mins walk from west lake ,but you can always take a taxi .Near there are plenty of local stores ,around the corner there is a farmers market and there is a great bakery store nearby . We enjoyed our staying ,we'll be back .
Verified traveler
10.0
/ 10
Incredible! Luxurious and incredible location but the most important thing is that the staff are incredibly courteous and helpful! I have OCD about germs and this place was immaculate and clean and beautiful. Would 100/10 stay here again!
Verified traveler
10.0
/ 10
We had a 2 nights stay and received very good services at the reception, breakfast. The location is good, u have foods around and in short distance to west lake. Price wise is reasonable in low season.
In the Area
See Map
No 3 Zhonghe North Road, Xiacheng District, Xiacheng Qu, Hangzhou, Zhejiang, China, 310006

Main Facilities

Read More
Restaurant
24-Hour Front Desk
Elevator
Mercure Hangzhou West Lake is located in area / city Xiacheng Qu. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Mercure Hangzhou West Lake

No 3 Zhonghe North Road, Xiacheng District, Xiacheng Qu, Hangzhou, Zhejiang, China, 310006
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Others Mercure Hangzhou West Lake
Others 2 Mercure Hangzhou West Lake

Discover More About Mercure Hangzhou West Lake

Location


Mercure Hangzhou West Lake is located in area / city Xiacheng Qu.

About Mercure Hangzhou West Lake

The hotel’s fitness center is a must-try during your stay here.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Mercure Hangzhou West Lake exclusively for you.

Mercure Hangzhou West Lake is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Mercure Hangzhou West Lake is the right place to stay.

All facilities in Mercure Hangzhou West Lake

Others Mercure Hangzhou West Lake
Others

Public Facilities

  • Others
  • Restaurant
  • Smoke-free area
  • Safety deposit box
  • Coffee shop
  • Coffee/tea in lobby
  • Elevator

Hotel Services

  • Laundry service
  • Tours
  • Luggage storage
  • Express check-out
  • 24-hour Receptionist
  • Concierge

General

  • Parking
  • Parking (surcharge)
  • Terrace

Food and Drinks

  • Bar
  • Breakfast

Business Facilities

  • Meeting rooms
  • Business center

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Mercure Hangzhou West Lake

Important Note
  • Fee for buffet breakfast: approximately CNY 69 to 69 for adults, and CNY 0 to 69 for children
  • Self parking fee: CNY 10 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
From 12:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Elevator
Check-In / Check-Out Time
From 12:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Mercure Hangzhou West Lake
292
Number of floors in Mercure Hangzhou West Lake
17
Another facilities in Mercure Hangzhou West Lake
Others, Smoke-free area, Safety deposit box, Coffee shop, Coffee/tea in lobby

Frequently asked question in Mercure Hangzhou West Lake

What are available facilities at Mercure Hangzhou West Lake?
There are top facilites at Mercure Hangzhou West Lake such as Restaurant, 24-Hour Front Desk, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Mercure Hangzhou West Lake?
The standard check-in time at Mercure Hangzhou West Lake is starting from From 12:00 while the latest check-out time is at Before 12:00
Does Mercure Hangzhou West Lake provide breakfast?
Yes, Mercure Hangzhou West Lake provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Mercure Hangzhou West Lake have?
Mercure Hangzhou West Lake is a 3.5-star hotel.
How many floors does Mercure Hangzhou West Lake have?
Mercure Hangzhou West Lake has 17 floors.
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More Reviews from Other Guests in Mercure Hangzhou West Lake

Overall Ratings & Reviews Mercure Hangzhou West Lake

Traveloka (8)
Other sources (49)
8.6
Very Good
From 49 reviews
Cleanliness

9.0

Room Comfort

8.8

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Mercure Hangzhou West Lake

Number of reviews per page
20
40
Top reviews
yasin
6.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

Its a bery basic budget hotel, location and breakfast just Ok. Wished i had paid a bit.more and booked somehwere better.
John
icon-Business
Business
8.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Everything was as I expected, clean and neat with helpful staff.
Meiling
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

This place is amazing,the staff is super nice ,Any question you have ,they are there for you .Everyone is smiling ,the security guy helped us with 2 big suitcases .The free breakfast is quite decent ,they have some crossaint ,fresh fruits ,mainly Chinese breakfast and Brunchies ,but they are delicious ,they have coffee ,expresso and so on . No place we stayed have washer and dryer ,but they do.It made is so much easier for us ,there are lots of mountains near west lake ,we washed our cloth daily. As far as location ,they are like 20 mins to 30 mins walk from west lake ,but you can always take a taxi .Near there are plenty of local stores ,around the corner there is a farmers market and there is a great bakery store nearby . We enjoyed our staying ,we'll be back .
Read More
Verified traveler
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 310 week(s) ago

Expedia Group verified review

Incredible! Luxurious and incredible location but the most important thing is that the staff are incredibly courteous and helpful! I have OCD about germs and this place was immaculate and clean and beautiful. Would 100/10 stay here again!
Verified traveler
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 312 week(s) ago

Hotels.com verified review

We had a 2 nights stay and received very good services at the reception, breakfast. The location is good, u have foods around and in short distance to west lake. Price wise is reasonable in low season.
Verified traveler
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 314 week(s) ago

Expedia Group verified review

Room was very good, new. Bed iscomfortable, I can give 10/10. But we cannot adjust the AC from heater in the room. Even though it is winter , but the day we stayed here was hot, we had to open the window (and sweat) which was very noisy outside cause the hotel is closed to the main road. We stayed in the non-smoking floor but still have cigarette smell come out from the bathroom which was very annoying. Need around 15-20 mins walk from hotel to the nearest metro station so be prepared (don't believe what written in the hotel website, it's further).
Read More
Oh
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 315 week(s) ago

Hotels.com verified review

This hotel is around 20 minutes walking distance to Xihu, overall stay is comfortable.
Junior
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 316 week(s) ago

Expedia Group verified review

Nice, worth the price for stay. Clean as well. Eecommended
Verified traveler
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 319 week(s) ago

Expedia Group verified review

The front desk very helpful and polite and very sweet The room is very clean. I will tell my friends to stay in this hotel for sure the breakfast so good and very good price
Verified traveler
icon-Business
Business
8.0
/10
Reviewed 319 week(s) ago

Expedia Group verified review

Great central location, clean tidy rooms. Definitely recommend
Verified traveler
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 320 week(s) ago

Expedia Group verified review

Trendy hotel but unfortunately I booked an executive room believing they are club rooms. On Arrival they said you have club room... But we have no club so you have a view. False advertising in my opinion, as paid extra for exec room as bfast is normally included. Ended up having to pay for breakfast. Had to find someone that speaks English and had to change rooms as non smoking rooms smelled like smoke in the bathrooms. Smart hotel but the tv casting/wifi doesn't work and when we asked they couldn't understand. Plus side is free self service laundry and robots wondering around delivering things was cool!
Read More
CK
icon-Leisure
Leisure
10.0
/10
Reviewed 322 week(s) ago

Expedia Group verified review

Even though this is a 4 stars hotel, but the amenities were refilled everyday. The housekeeping was good. Staff were friendly. The hotel location was convenient to restaurants and attractions around West Lake. The most impressive of this hotel was the robot. They adopted robot to provide basic services like food delivery from lobby to my room. I don’t need to go down and grab my delivery.
Read More
Wayne
10.0
/10
Reviewed 330 week(s) ago

Hotels.com verified review

From the minute we arrived until the time we left , the staff were amazing the boys at breakfast were incredibly helpful the reception were Amazing
Verified traveler
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 346 week(s) ago

Expedia Group verified review

Great central location. English speaking manager and concierge really helpful. Clean room. Remote controlled toilet!
Kady
10.0
/10
Reviewed 347 week(s) ago

Hotels.com verified review

I love the modern decor and the details that went into the design of guest rooms. Highly recommended.
Verified traveler
icon-Business
Business
8.0
/10
Reviewed 356 week(s) ago

Expedia Group verified review

Need more signs in English. Need some English speaking channels no cnn ????? Internatioal hotel needs to not be so chinese
Verified traveler
8.0
/10
Reviewed 356 week(s) ago

Hotels.com verified review

The Hangzhou Mercure West Lake was a last minute find, and it was absolutely fine, considering that we normally only stay in 5 star properties. For non Chinese speaking guests, I imagine there are difficulties. To access the internet, you need to have Chinese ID, and a Chinese mobile number. The in-room television system is almost impossible to operate, as you need to be able to read Mandarin, and when you finally get it working, there is only one English language channel. The guest services manager, Candice, was very helpful. She booked train tickets for us, and was truly professional. It rained non stop during our stay, so we were pleased that the hotel was warm and comfortable.
Read More
Raymond
6.0
/10
Reviewed 357 week(s) ago

Hotels.com verified review

Disappointed with the housekeeping and bathroom hygiene.
Jack
8.0
/10
Reviewed 376 week(s) ago

Expedia Group verified review

Simple hotel, but new and modern. The rooms are quite small though, but well designed. The location is not fantastic, but close enough to some food options though limited. Not close to public transportation.
Ronald
8.0
/10
Reviewed 377 week(s) ago

Hotels.com verified review

Three night stay. Very good service and help for the traveler. Breakfast came with the room and was very nice with Chinese and western foods. A glass of their wine was offered every night. You can walk to the lake.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Mercure Hangzhou West Lake

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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Overall Ratings & Reviews Mercure Hangzhou West Lake

Traveloka (8)
Other sources (49)
8.6
Very Good
From 49 reviews
Cleanliness

9.0

Room Comfort

8.8

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Mercure Hangzhou West Lake

Number of reviews per page
20
40
Top reviews
yasin
6.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

Its a bery basic budget hotel, location and breakfast just Ok. Wished i had paid a bit.more and booked somehwere better.
John
icon-Business
Business
8.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Everything was as I expected, clean and neat with helpful staff.
Meiling
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

This place is amazing,the staff is super nice ,Any question you have ,they are there for you .Everyone is smiling ,the security guy helped us with 2 big suitcases .The free breakfast is quite decent ,they have some crossaint ,fresh fruits ,mainly Chinese breakfast and Brunchies ,but they are delicious ,they have coffee ,expresso and so on . No place we stayed have washer and dryer ,but they do.It made is so much easier for us ,there are lots of mountains near west lake ,we washed our cloth daily. As far as location ,they are like 20 mins to 30 mins walk from west lake ,but you can always take a taxi .Near there are plenty of local stores ,around the corner there is a farmers market and there is a great bakery store nearby . We enjoyed our staying ,we'll be back .
Read More
Verified traveler
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 310 week(s) ago

Expedia Group verified review

Incredible! Luxurious and incredible location but the most important thing is that the staff are incredibly courteous and helpful! I have OCD about germs and this place was immaculate and clean and beautiful. Would 100/10 stay here again!
Verified traveler
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 312 week(s) ago

Hotels.com verified review

We had a 2 nights stay and received very good services at the reception, breakfast. The location is good, u have foods around and in short distance to west lake. Price wise is reasonable in low season.
Verified traveler
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 314 week(s) ago

Expedia Group verified review

Room was very good, new. Bed iscomfortable, I can give 10/10. But we cannot adjust the AC from heater in the room. Even though it is winter , but the day we stayed here was hot, we had to open the window (and sweat) which was very noisy outside cause the hotel is closed to the main road. We stayed in the non-smoking floor but still have cigarette smell come out from the bathroom which was very annoying. Need around 15-20 mins walk from hotel to the nearest metro station so be prepared (don't believe what written in the hotel website, it's further).
Read More
Oh
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 315 week(s) ago

Hotels.com verified review

This hotel is around 20 minutes walking distance to Xihu, overall stay is comfortable.
Junior
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 316 week(s) ago

Expedia Group verified review

Nice, worth the price for stay. Clean as well. Eecommended
Verified traveler
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 319 week(s) ago

Expedia Group verified review

The front desk very helpful and polite and very sweet The room is very clean. I will tell my friends to stay in this hotel for sure the breakfast so good and very good price
Verified traveler
icon-Business
Business
8.0
/10
Reviewed 319 week(s) ago

Expedia Group verified review

Great central location, clean tidy rooms. Definitely recommend
Verified traveler
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 320 week(s) ago

Expedia Group verified review

Trendy hotel but unfortunately I booked an executive room believing they are club rooms. On Arrival they said you have club room... But we have no club so you have a view. False advertising in my opinion, as paid extra for exec room as bfast is normally included. Ended up having to pay for breakfast. Had to find someone that speaks English and had to change rooms as non smoking rooms smelled like smoke in the bathrooms. Smart hotel but the tv casting/wifi doesn't work and when we asked they couldn't understand. Plus side is free self service laundry and robots wondering around delivering things was cool!
Read More
CK
icon-Leisure
Leisure
10.0
/10
Reviewed 322 week(s) ago

Expedia Group verified review

Even though this is a 4 stars hotel, but the amenities were refilled everyday. The housekeeping was good. Staff were friendly. The hotel location was convenient to restaurants and attractions around West Lake. The most impressive of this hotel was the robot. They adopted robot to provide basic services like food delivery from lobby to my room. I don’t need to go down and grab my delivery.
Read More
Wayne
10.0
/10
Reviewed 330 week(s) ago

Hotels.com verified review

From the minute we arrived until the time we left , the staff were amazing the boys at breakfast were incredibly helpful the reception were Amazing
Verified traveler
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 346 week(s) ago

Expedia Group verified review

Great central location. English speaking manager and concierge really helpful. Clean room. Remote controlled toilet!
Kady
10.0
/10
Reviewed 347 week(s) ago

Hotels.com verified review

I love the modern decor and the details that went into the design of guest rooms. Highly recommended.
Verified traveler
icon-Business
Business
8.0
/10
Reviewed 356 week(s) ago

Expedia Group verified review

Need more signs in English. Need some English speaking channels no cnn ????? Internatioal hotel needs to not be so chinese
Verified traveler
8.0
/10
Reviewed 356 week(s) ago

Hotels.com verified review

The Hangzhou Mercure West Lake was a last minute find, and it was absolutely fine, considering that we normally only stay in 5 star properties. For non Chinese speaking guests, I imagine there are difficulties. To access the internet, you need to have Chinese ID, and a Chinese mobile number. The in-room television system is almost impossible to operate, as you need to be able to read Mandarin, and when you finally get it working, there is only one English language channel. The guest services manager, Candice, was very helpful. She booked train tickets for us, and was truly professional. It rained non stop during our stay, so we were pleased that the hotel was warm and comfortable.
Read More
Raymond
6.0
/10
Reviewed 357 week(s) ago

Hotels.com verified review

Disappointed with the housekeeping and bathroom hygiene.
Jack
8.0
/10
Reviewed 376 week(s) ago

Expedia Group verified review

Simple hotel, but new and modern. The rooms are quite small though, but well designed. The location is not fantastic, but close enough to some food options though limited. Not close to public transportation.
Ronald
8.0
/10
Reviewed 377 week(s) ago

Hotels.com verified review

Three night stay. Very good service and help for the traveler. Breakfast came with the room and was very nice with Chinese and western foods. A glass of their wine was offered every night. You can walk to the lake.
Number of reviews per page
20
40