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All staff were very friendly and polite, room was very clean and comfortable with lots of amenities.

Room temp was far too hot and the thermostat made no change in temperature. Breakfast charger at £24 for buffet is far to expensive

The staff were lovely, the room was clean, the amenities were great and it was a beautiful hotel (lobby).

Lovely welcome at check in, spacious, clean room with great view - and this is ideal for events at Symphony Hall, as the hotel has a private entrance to it!

Excellent hotel great service and spotless

Very impressed with the room, the cleanliness and the facilities. Check in personnel were very friendly and efficient. The bonus of the covered bridge from the hotel to Symphony Hall was very welcome as the weather was pretty awful.

Nice room, great shower! Quiet and in a great location for bars and restaurants

Great location and staff

This stay was extremely disappointing and far below the standard expected of a Hyatt property. The booking was made to celebrate a birthday, however the experience was overshadowed by a series of serious failures across accommodation, food safety, facilities, and service. Our original room (1407) had a blocked bathroom drain, requiring us to move rooms. The replacement room (1611) presented further issues, including visible mould around the bathroom sink and poor overall cleanliness, raising immediate hygiene concerns. In addition, the dining experience was unacceptable. After eating at the hotel, we became unwell, raising concerns about food safety. On a separate occasion, uncooked fish was served, which is a serious health risk and completely unacceptable in a hotel of this calibre. We were also turned away from the spa despite being hotel guests, which added to the frustration and disappointment, particularly given that this stay was booked as a relaxing birthday break. Although these issues were raised during the stay, the response from staff was slow and lacked ownership, and the problems were not properly resolved. The repeated disruption, poor hygiene standards, food safety concerns, and lack of effective customer care caused unnecessary stress and significantly detracted from what should have been a special occasion. For a hotel of this brand and price point, the standards of cleanliness, food safety, facilities management, and guest care were unacceptable.

The room was great and enjoyed eating in the restaurant!

All good victor was very friendly and helpful

Let us begin at the beginning. The reception staff were amazing: Jinnelle and her team treated us as though we were values members of their family. The room was spacious and sparking clean. Service at all times was prompt and pleasant. The breakfast team, including Hossein, Tufayel and Jenisha, were very helpful.

For a ‘high end’ hotel the selection of in room tea and coffee is very poor and minimal. Still waiting after a week for them to return the £50 deposit - second time this has happened. Won’t stay here again, there are better hotels that do t charge a premium for an average pool and spa.

The doorman was GREAT i was with my elderly parents and one is in a wheelchair and was a GREAT help with the luggage and opening door. Only thing spoiling it was a selfish parker on the pavement so i could not wheel my mother past.

Room too warm. No openable windows. AC doesn’t work

Great hotel, fantastic facilities, friendly staff and a perfect location

We didn’t have breakfast as we had to leave early

Friendly staff

Spotless room exceptional comfort space and view. Great staff everyone pleasant and friendly. Nothing too much trouble. Everyone’s chatty and helpful. Stayed here many times and it never disappoint’s excellent value and great service. Great hotel. 😀

Really good check in, friendly staff. Lovely room