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Friendly staff

Spotless room exceptional comfort space and view. Great staff everyone pleasant and friendly. Nothing too much trouble. Everyone’s chatty and helpful. Stayed here many times and it never disappoint’s excellent value and great service. Great hotel. 😀

Really good check in, friendly staff. Lovely room

Short business stay but was well located and comfortable!

Good reception clean room

Over priced

Poor sound insulation.

Quick check in.clean room.

Easy check in with friendly staff. Clean room. Great view being on 21st floor.

For the price I would have expected complimentary slippers and a bathrobe. The bed was comfortable. The staff were pleasant and helpful. Somewhere in the building some young men were playing music and generally making a noise until the early hours of the morning. As this was a Wednesday night, it was a little surprising.

Fantastic hotel, the best in Birmingham. We love The Hyatt and would only ever stay there when visiting, it’s a must.

I wonder if they gave me an old room!. Room looked very tired, old and ugly. Also my room was not cleaned properly, had a weird smell and the bathroom was dirty. The hotel lobby and restaurant are beautiful but that’s about it. I was very disappointed by the room. I would have come back again because I often stay in birmingham but no, not for me. Staff were all welcoming and polite so that was nice and probably the only positive thing for me

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Lovely hotel.

Always a lovely hotel and staff. Love staying here

Good hotel, some staff could do with more training

My room was so hot that chocolate melted. I complained and they sent a maintainance person, but that night it was still too hot. I complained again and was moved to a different room. This room was great. I'm glad the front desk staff was so helpful.

Staff were really friendly. We ordered breakfast in bed which was lovely - they forgot the danish pastry on the order but it was so filling in the end it wasn’t needed anyway. Lights above bed could do with a dust as there is a thick layer but everywhere you’d actually touch was very clean. Super super comfy beds and effective heating/ air conditioning. No guarantees on the spa being relaxing - when we came today, unfortunately there was a screaming kid playing and running around. When you book somewhere specifically for the spa pool (to feel relaxed), screaming kids aren’t ideal (sorry!). It was quite noisy at night on the weekend but as our room faced broad street this was to be expected so we did fall asleep after a while. Chromecast/ WiFi was great and worked. Happily would come back - the staff are so friendly.

The arrival and check-in process was appalling. I have stayed in many hotels and the check-in experience at Hyatt Regency Birmingham ranks among the worst for professionalism, manners and courtesy. Customer service training and monitoring are needed for the hotel management. The room, when it was eventually provided, was comfortable and spacious and there was minimal noise or disturbance. We made a conscious decision not to spend time in the hotel, due entirely to the check-in experience. Beware the ridiculous policy prohibiting under 12s from the pool. This is not clearly stated at the time of booking; the hotel staff had to search their own smallprint to show that it was even there. “Children over 12 years can access the pool” is not the same as “we prohibit children under the age of 12”.

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