말라쿠나 리버풀

Stayed on Halloween, the establishment was decorated wonderfully for the occasion. The room was cozy and the beds were very comfortable, I had a great nights sleep after a great night out.

Location was great for a one night stay

Nice staff. Would have been nice with soap in bathroom and more than one roll of toiletpaper to start with and fix the elevator. But overall a nice place to stay. We didnt try the restaurant.

-

We stayed in the 'suit room' it was a great size, bed was very comfortable and clean.

Worst hotel I’ve ever stayed. More problems than I can be bothered to right

Staff are great room was standard clean and warm 👌 😀 thanks for the stay

Staff were lovely and welcoming, room was clean and comfortable.

Room was clean, toiletries provided, bedding was freshly made. Staff were polite and informative, easy process checking in and out and always passed a kind smile when leaving and returning for the day. Bed was comfortable, clean and spacious aswell as the bathroom which possessed clean water for showering and washing hands. Cleaning occurred daily and upon return to the hotel in the evening a fresh bin bag had been set aswell as new towels and toilet paper

Stayed for one night last night and i was that cold i slept in my clothes. Noted fan heaters were left outside peoples rooms along the corridor but not ours. No heating at all in our rooms and rooms are singke glazed. Told reception on checkout but were indifferent. Lift wasnt working so we had 4 flights of stairs to walk up with luggage despite reception at check in saying “ you are on the 4th floor, go through the double doors and the lift is on the right”. No offer of breakfast on check in and no drinks facility noted or situated in the room. Room was clean but the bed wasnt made, the bottom sheet was on the end of the bed and the mattress had the cover protector on with the quilt thrown over. Bathroom was clean with the exception of the door which is in need of a clean as marks all over it. Had to call for internet access details as not given at check or in the room. No fire escape instructions in the room or noted in the corridor. Room was situated at the rear of the property with considerable noise above all night of some sort of “droning noise”. Reception staff did endeavour to help with our ev and parking enquiry on check in. Overall there is room for considerable improvement here and be honest with your heating issues. I would be unlikely to stay again.

The room was absolutely freezing cold! Two large radiators but neither of them worked. It made for an uncomfortable night. The plumbing is obviously old, and water was cold for the shower and the basin tap spluttered dramatically. Not great.

Very cold in the room.

Gracias por todo! Muy buen servicio

For the first time I can remember I was asked for photo id or no stay. Eventually I found an old email sending a redacted copy of my passport and that was accepted. The confirmation email MAY have mentioned it but who reads those for a stay in the UK? Radiators obviously need bleeding as it sounded like we were bivvying next to a bleeding waterfall! Basic facilities, no tea /coffee etc, but quiet and otherwise comfortable.

Staff members were very nice and helpful, rooms could be a bit cleaner

Woken up at 7 workmen drilling in the hallway outside the door

I wasn't let in to check-in and I didn't stay the night.

Room was very cold, heating wasn't working - they are currently doing refurb works so think that may have been part of the problem. Staff were on the whole very friendly and helpful. There could be more consistency in service however - most staff didn't charge to make a cup of tea for instance but one morning another member of staff did charge so very much depends on who you get! Convenient that it's a few mins walk from the city centre.

A cama tem um armário em cima dela que limita o espaço mais ainda. As tomadas não estavam funcionando. Estavam pintando partes do hostel havia cheiro de tinta !

Overall it was great for the price. But they did start doing hallway construction at 7am which was super loud. And despite having the do not disturb sign on the door someone walked in while we were getting dressed and they didn’t even knock.