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Not clear re parking that additional gate opens without having to go into reception Room very cold , even when temperature turned to maximum . Disturbed twice in the morning by staff thinking no one in the room , well before check out time .

Was greeted at reception by a lovely upbeat and friendly lady, the room was clean and beautiful. The bed was very comfortable and the shower had great heating. The room also had adjustable A/C which had a wonderful heating option. No faults or problems.

It was ok. The staff were absolutely fabulous, really helpful, smiley and friendly. I had lunch yesterday which was an panini and the cheese wasn’t melted properly so a bit disappointing. Then I had soup today which said on the menu came with warm sour dough. It came with a slice of toast. Last night I bought a bottle of wine at the bar which was listed as £32, which is fine. The bar tender turns around, got the bottle of the shelf and gave it to me. Then my bill came and it was £35.50. I asked why and she said there’s a “discretionary” 10% service added to everything. Now I don’t mind leaving a tip for good service but I felt this was wrong. I also wonder if the staff receive said service charge. My gut tells me not. Having said that my room was comfortable and I slept well. The Wi-Fi was fast and I could stream with it so that was good. I enjoyed my stay but did feel a few corners were being cut and the service charge thing leaves a bad taste in my mouth

Ten out of ten. Room was lovely. Menu a bit limited but I understand why.

Always a great place to stay

Great stay

It was friendly staff that really made my stay.

Mattress kept moveing and sheets moved off a lot when I moved . Breakfast wasn’t great not very hot and scrambled egg was tasteless

Attended the LFC Legends tour at The Mercure great venue for the event, room clean, staff and amenities good

Room was ok - no majors - all good, overall

Staff very friendly

Clean and bright, polite staff.

A fantastic hotel with wonderful staff. Warm welcome and lovely facilities. I requested a specific type of room and they catered for my needs. Outstanding hotel

Easy check in, staff, great location

Great

Clean room and hotel

Nice room, comfy bed had a few issues which was sorted pretty quickly.

Hotel is near town centre, only downside is the windows are not double glazed (no sound proofing). You can hear outside noise at times.

Overnight Business Trip. Nice staff, well appointed rooms , very standard Mecure hotel. Breakfast OK , big clean dinning area but lighting was a little dim and decor is bland as can be. Good OK but limited choices. Overall meets your needs very satisfactorily but no “Wow” anywhere.

Great customer service, room was spotless