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Couldn't find fault - will be back

On arrival the staff were very friendly. The room was clean and WiFi was very good. Would happily stay again

Lovely room and welcoming staff that are very helpful

Owen was brilliant. Very helpful and informative. The rooms was perfect. A lovely hotel. Will not hesitate to stay there again on my next trip to York

Very disappointed with our stay at The New Holgate Hotel (27 Feb – 1 Mar 2026). My son bought a Saturday night Double Deluxe room as a gift (£149). I phoned to add Friday and was quoted £128 with free parking for my husband’s disability badge. A manager later rang and promised to match the original price. On arrival we were charged £210 for the extra night with an abrupt reception response and no explanation. Total came to ~£350 instead of the expected ~£270. Despite knowing about the disability badge, we were given a top-floor room with stairs only. My husband (post-stroke, heart condition) struggled badly to reach it. The room didn’t match the booking: confirmation stated a bath, but we had only a shower. The hotel felt largely unmanned – on our first night the front door was left wide open, anyone could walk in. Very unsafe. The building is basically an old house tarted up: creaky stairs, constant noise from people coming and going, impossible to sleep. Advertised as “spa-like” but it was just a standard, basic hotel. We were even given a cheap plastic wedge to prop the window open – it felt dangerous and nearly trapped my fingers. At checkout they said the Saturday payment would be taken the next day, even though my son had already paid in full in December. I emailed requesting a breakdown of the £210 charge, confirmation we weren’t double-billed, clarification of the room type, and an explanation for allocating a disabled guest a stairs-only room. No reply still.

Lovely friendly approachable staff on arrival and great cosy spacious room.

Top class all the way. Attentive and friendly staff. Immaculate room presentation. Awesome breakfast.

Lovely room, helpful staff, nice tea, coffee and biscuits

Our suite was a good size, super clean, comfortable & very stylish with a boutique vibe. The staff were friendly & attentive. Breakfast was very nice quality. A little further to walk in to the centre than we expected & we thought the parking fee was a little expensive which should be free of charge for guests. Apart from that, we couldn’t really fault this hotel & would highly recommend.

Very welcoming and comfortable stay. Breakfast was delicious.

We stayed in the double delux room and it didn’t disappoint. The hotel is exceptionally clean and very well presented. There was water, tea and coffee along with juice, fresh towels and fruit available all day. The staff are very friendly and made sure our stay had everything we wanted. Very impressed with this lovely hotel and would definitely stay again. It’s very well situated with a short walk in to the centre.

Lovely hotel 15 mins walk to the city centre. Great breakfast and spotless room. Would definitely stay again!

Stunning hotel , quite small rooms but still very homely! We was even welcomed with a couple of mince pies! Thoroughly enjoyed our stay here. Easy to get to the center of York. Car park is located to the rear of the hotel . Overall a lovely stay. The only reason for 4 star is because the room was a little on the small side and due to being near the restraunt part we could hear the guests going to breakfast. But having said this we would stay again. Thank you so much.

The Holgate was good value for money.Staff were friendly and the room was nice .Location was good .

Warm staff. Nice spacious and clean room

Great place to stay and very helpful staff. Perfectly placed for the station and the city centre.

The hotel was comfortable and warm. We had a room at the back of the hotel with no noise at all. The breakfast was fantastic, cooked to perfection and hot... always a bonus. The staff were very informative and friendly. Would recommend.

Offered upgrade as so as we arrived. Friendly staff, clean room with everything we needed. Would definitely recommend.

The young man on reception was wonderful, polite, helpful and so friendly, lovely room, coat hangers would have been good, I found the noise from the road kept me awake, and I couldn't get the temperature right, too cold, too hot, but it's an old building, and this wouldn't stop me from staying again. I didn't have breakfast as I left each day before it was served, but feel £18.95 was very steep. I loved the help yourself to more tea, coffee and FRESH MILK, non of this UHT stuff. If you don't mind a walk it's about 20-25 minutes to get to the centre of the town but it's a lovely walk. Great find and a great room price for York.

It was a wonderful stay. Would recommend amd return again!