노보텔 캠브리지 노스

욕실문이 고장난 상태였고, 아침식사도 별로 였어요! 특히 음식이 없어지면 바로 보충해야 뒷사람이 먹을 수 있는데 그러지 않았고 종류도 많지 않았어요!

깨끗해요

Accommodating staff. Excellent stay

A good hotel. Unfortunately no parking and parking in the train station car park over night is expensive at >£20 so this needs to be factored into the overall price

Very pleased with my stay at this hotel. On arrival I was greeted by a very nice Italian lady who got me a large glass of iced water to take up to the room. The room was modern, spotlessly clean with fully working aircon which I certainly needed on a very hot day. The restaurant staff were attentive and friendly and good choice for dinner and breakfast. Will definitely be using this hotel again 👍

Paying for parking wasn't a great start. Pool and health club changing facilities weren't great. Good location for getting into Cambridge. Rooms were adequate

Great location, right next to Cambridge Northumberland train station. Rooms lovely and clean. Staff were friendly and welcoming.

Had a lovely stay at this quality hotel. Room was clean and pleasant. Pool was fantastic. Only downside was the parking, which is tied to the local train station (and slightly more expensive than expected). But would definitely recommend!

Thank you guys so much, loved everything ❤️ from the receptionist, to the room, chef. Great staff, best gift for my husband's birthday. And that desert from the chef!! My my my! Chef kiss. Will definitely come back xx Worth every penny.

Breakfast poor, no free parking

We checked into Novotel as we need our kids to get a good night sleep in the middle of our journey. We checked into Novotel at 3pm to find that the sofa bed had not need made and there was no linen for us to make it up. Between 3pm and 11pm we asked 7 times for them to make up the bed, each time promised by them that it would be done shortly. In the end our children fell asleep and they had to make up the bed for the adult around the children. The hotel reception was small and therefore check-in queues were long and when needing to contact the reception, there weren’t any telephones in the room to call down so it was either call the mainline from our mobiles or join the check-in queue. The amenities were basic. Shampoo and shower gel. No conditioner and a weak hairdryer. A small kettle in the room was fine, except for the fact that the tap in the sink was so close to the sink basin that you couldn’t fill it up properly. The rooms were quiet with good blackout. Would I choose to stay in a Novotel again? Absolutely not.

Very good hotel, modern, nice swimming pool. But the room are only cleaned every two days, and the personnel at the restaurant not very professional.

Clean

Lovely, clean and comfortable hotel. I highly recommend it!

Nice location clean hotel, swimming pool was a treat

Check in was ok, could do with 2 people on as people were also queuing to pick up pool towels etc. Room was clean, but bottle soaps/shampoo in the shower were empty and had to request more(should be checked when cleaning). We turned up for breakfast at the busiest time one of the mornings, had to wait for a table and some of the coffee/milk and food trays were empty but were filled quickly, so being earlier makes it a lot smoother experience. Very handy for the train station, which can take you straight into London (approx 1 hr away) and they have a ticket machine in their foyer. But if wanting to go in to Cambridge, your better getting a bus as this will take you into the main area, whereas the train is 15-20 mins walk into the old town. There is no car park so you have to park in a public car park close by.

A decent hotel but very odd policies. They won’t give you access to pool or fitness room during your stay by default and you have to stand in queue to get a separate access card everything you need to go to the pool or gym. Also, no way to heat up food as there are no microwaves in the room or common areas

A couple of things could have been explained at check in. Reiteration of breakfast included and times available. Also, that you needed to use your key to access the lift control. Food options available were not promoted nor suggested. We ran out of loo rolls during our stay, but no way of contacting reception from room. No outside seating from swimming pool nor at front of hotel. No tokens in spa lockers. Access to spa from reception was up to first floor, then back down the ground floor, but there was a door from ground floor into spa area, non accessible to guests, but open to guests when you left spa. We couldn't find a swim suit dryer, nor used towels basket in spa, so action was to carry dripping costume to room, or wrap in used towel, take to room and leave used spa towel in room.

Generally the hotel was clean Not enough soap in the bathroom for 2 consecutive nights. Clothing from previous guest left on floor and a piece of furniture had a dirty mark on it that looked like dried on sick.

Excellent facilities and very nice modern hotel