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Clean and amazing

Location, use of use and room all amazing. Thank you

All convenient enough, clean and accessible but I prefer having hotel facilities. There was an issue with hot water. It took forever to run through and was only just warm then.

Nice sized room for central london

A lot of noise coming form the street as the room was on a corner, need to earplug not to be away at the very first hour. The room I got was the inferior category to the one I booked, and the personnel wouldn't help.

The remote staff were very helpful, but it was disappointing not having the Netflix app installed on the TV, which is fairly standard—especially considering the price charged. Although we were told there was another way to access Netflix, it unfortunately didn’t work, and we didn’t receive any response when we asked for help with this. The room itself is absolutely fantastic: brand new, modern, and fully equipped. In the evening it can feel a little dark, though, if you prefer brighter lighting. Unfortunately, my husband experienced very cold water when trying to shower, which wasn’t very pleasant. Additionally, the building seems to shake every time a bus passes by, which kept waking me up during the night. That said, the location is perfect. Overall, I’d rate the stay 4 stars.

Poorly designed, slightly "tired" accommodation in excellent location. Roman blinds didn't work properly, no small glasses for whisky. Full length dress mirror detached from, and simply leaning against, wall. No storage for ironing board. One very cheerful and helpful lady cleaner was only staff member we encountered. Whilst additional bedside light was provided when requested table lamps were lacking.

Very clean, modern and spacious apartment. Very good communication and support.

Such a gorgeous room, fabulous location will definitely stay again

Very good

Good for a short stay

Very central location. Nice interior of the rooms. The problem was noise. I felt like I was sleeping outside in the middle of a roundabout. Also window curtain did not fully close, so there was light entering from outdoor lighting.

A bit impersonal

The rooms were very clean and the property itself was very nice. Pleasantly surprised with how spacious the rooms felt; felt homey. Amenities were excellent. Good spot for someone on a business trip for an extended period of time. Great location, very conveniently close to major train stations, especially the Elizabeth Line connecting you to Heathrow. Note that this is in a more business/office district so many shops and businesses tend to be closed on Sunday. We had few little hiccups with the check-in process and bag drop-off since it is mainly a self-served process and there is no reception person/desk. Easily resolved through a call to customer support, but don’t expect to speak to a person once you get there (at check-in or arriving early).

This property is listed as having an elevator, which it does. However, there were steps AFTER we got off the elevator. One of the reasons we chose this property was the elevator, because we have heavy luggage. Management responded by referring to the elevator, and did not respond when I sent a photo of the stairs

No receptionist so getting into property initially was difficult. Received information to enter building minutes before arrived for check in. No staff ever present on site.

Super.convinient location, quiet, spacious, comfortable. I've stayed twice already. Love it

Good location - so convenient for sightseeing. Had comfortable bed with nice bedspread. Was mostly quiet location. Probably 4.5 stars overall: Some minor improvements in experience on a few fronts could have made it perfect.

Good

Fantastic location, clean, and spacious. No front desk, but the staff is quick and responsive over WhatsApp. Highly recommended.