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The reception staff were most helpful in re-arranging room allocation to accommodate my walking difficulties. It was good to see that the building is receiving major renovations and re-decoration. Breakfasts were excellent and staff friendly and helpful.

Coffee quality in room and at breakfast. Bread quality poor, no choice of eggs. Spider web in bedside lamp. Shower rail loose. As we only stayed1 night, did not bring our toiletries- only Shower wash available.

Full english and european choices.

Sad to see poor bathrooms in a stunning looking property - mould cracked tiles and dirty at bottom of toilet. Sad also that no fresh pastries one basket only and 2 more hours of service, staff shrugged shoulders and said that’s it. Unfortunate stay. Shane as reception and gardens beautiful.

The room was very dingy, carpets old and tattered, bathroom stained. The room smelled badly of smoke and marijuana. Staff said there were no other rooms to offer. This hotel is in desperate need of cleaning and renovation. They didn't replenish many breakfast items including the fruit and the pastries, and I did not care for the orange juice. Parking was limited in their car park.

We payed for the premium room and this is what we got given, the rooms were nothing like the pictures! The cleanliness of the room was really poor and the bed was so uncomfortably

Happy with our stay, the hotel is a work in progress for new owners we think, so needs work.

I’m sorry to say that the experience was poor. We were there for a family get together and we won ‘room bingo’ as our room only had a broken lamp and broken curtains. Other rooms had no heating, broken toilets, taps that didn’t work, door to the room that wouldn’t lock. Our room had what looked like blood on the door! We booked a table in the ‘restaurant’ which was in fact the bar, and no one mentioned this. Therefore the menu was not the one on the website as the restaurant menu, but the bar menu. So pizzas and burgers for our special meal! The dining menu apparently was old - but to me this looks like false advertising. Who would think to check the restaurant menu was correct, when booking a table in the restaurant? Why weren’t we told it was in fact in the bar? Food was terrible and many things had run out and not replaced. If I had read the reviews on trip advisor I would have changed my booking, as they were all accurate….

The room was very well proportioned, very clean and had a lovely ensuite. It was on the fourth floor but had a small lift which made access very easy. The staff were very helpful and the English breakfast was excellent. The location in the center of the town made it very easy to access the shopping areas and the Peoples Park nearby was very pleasant and easy to walk to. The only reservation we had was that the rear parking area could only be accessed through a very, very narrow opening from the main road, which caused concern every time that we had to take the car out. Otherwise we had a very pleasant stay.

Hotel is a bit tired and needs refurbishment. Room was clean but bathroom was not as clean as it should have been. Toilet needs bleaching and shower curtain needs to be replaced to remove black mould as it is starting to develop.

Room dirty, bathroom mould on shower curtain. Filthy toilet Milk off couldn't make a cup of tea Comfortable bed Reception not manned in morning so unable to complain

I had to cut my trip short but all was ok.

The Whateley Hotel was extremely likeable, with just a few areas where it needs tidying ie re decoration touch up in bedroom and corridors, however workmen were seen painting etc. The bathroom was great with up to date white goods, broken sink plug chain though let it down, however extremely clean. The double bed was large and very comfortable. Good selection of tea, coffee and biscuits in room. Lovely view of garden from room 50, well kept garden. We enjoyed a nice meal in the Berkley Restaurant, friendly attentive staff. A very good buffet breakfast, ample choices, the pastries were very hard though. All staff in the hotel were friendly and accommodating. All in all a pleasant and enjoyable stay, and excellent value for money and would definitely stay again.

My neice and partner had there engagement party at hotel. The only thing I struggled with no lift I was number 50 I ask reception if I could change she said no.

Stayed one night in a room where the toilet was not clean, paint peeling of walls and radiators, sticky tape holding carpets together on main stairs. Restaurant had no guests in it at all and waited 5 mins and no staff came to even say hello so left. Run down hotel with staff that seem to reflect the run down nature of the venue. Breakfast was poor with cheep sausages and egg that had gone hard as it had sat to long.

No lift in hotel, stayed on top floor, so long climb. Room very hot and noisy from the street outside. Floorboards creaked with every movement. Booked deluxe room, but it was very small and not like the ones shown in the pictures on the website.

Staff behind bar very poor communication 😢

Fabulous superior suite!!

The historic and revurbished rooms are very good some of the communal areas in the modern block a bit dated and worn

Our room was unbearably hot with heating on full so we had to change rooms. The 2nd room had no hot water but we couldn’t be bothered to change again as it was 10pm by this point. The staff were friendly and the room was lovely but I expected better.