ITC Mughal, A Luxury Collection Resort & Spa, Agra

좋았습니다. 처음 도착했을때 외관을 보고 조금 오래된 곳 같아 큰 기대를 안했는데 내부를 보니 매우 좋았습니다. 입구부터 방까지 만난 모든 직원들은 친절하고 밝았습니다. DISHA직원과 JABBAR직원은 로비들어올때부터 체크아웃 해서 택시 탈때까지 우리를 신경써주고 아이들을 도와주었습니다. 너무 밝게 웃어주어 가족 모두 행복했습니다. 다만 불만인 점은 호텔보다 이 어플에 있습니다. 내가 예약했던 금액보다 거의 반값으로 방이 올라왔지만 나는 취소 변경 어떤것도 안되는 부분이 조금 이해되지 않네요. 일찍 예약한 사람이 호구되는 기분이라 더 사용할지 모르겠네요. 조금 차이날수는 있다 생각하는 거의 두배 차이는 아닌것 같습니다.

주변이 너무 지저분합니다. 호텔 직원들은 정신이 없고, 방도 우리가 예약한 방이 아닌 방을 주었습니다. 복도에서는 아이들이 소리지르며 뛰어다니고 무거운짐을 들고 엘리베이터도 없는 계단을 올라가야했습니다. 침구류도 낡았으며 스태프들은 웃음이 없습니다

집보다 편한 호텔이었습니다. 무엇보다 호텔 시설이 환상적입니다. 건물이 매우 크고 아름다우며, 깨끗하고, 특히 수영장과 정원은 환상적입니다. 옥상에서 보는 타지마할의 전경도 매우 인상적입니다. 직원들도 매우 친절하고, 식당 및 로비에 있는 바도 매우 훌륭합니다. 인도 여행 중 가장 인상적인 호텔이었습니다.

ITC무갈 3박4일 더블객실 일정이었는데 체크인 할때 스위트룸으로 업그레이드 해주고 조식도 서비스로 주고 만족스럽웠습니다. 인도의 특성상 시끄러운 밖과 달리 호텔은 너무 평화롭고 트레킹코스도 있고 수영장도 두개가 있고 편안한 여행에 한몫 해 주었습니다. 다만 3일동안 조식이 만족스럽지 못했습니다. 샐러드라도 좀 있으면 좋았을텐데 하는 생각이 드네요. 그거 빼곤 훌륭했습니다

it was fabulous, very comfortable stay and stunning archutecure. Spa was gourgeous. Of course, service was very good. However, only small consideration was given to me during breakfast and spmetimes missed my request. Finally my company credit card not worked, so that I need to use my personal credit card. (The card has worked well in other sites during stay in India) Overall good hotel, maybe visiting again, but needed small improvement

무더운 여름날 호텔을 방문했습니다. 위치는 아그라 칸트 역에서 릭샤를 타고 10분정도 걸렸네요. 고급스러운 호텔이었고 서비스도 만족스러웠습니다. 아그라 여행을 생각하시는 분들이라면 가격대비 굉장히 좋은 서비스를 받으실 수 있으실 겁니다. 호텔 아침은 뷔페식인데 맛과 서비스또한 굉장히 좋습니다. 청결하고 아주 마음에 들었던 호텔입니다.

ITC 계열답게 서비스나 호텔내 인프라는 나무랄 곳이 없으나 객실 자체는 매우 더럽고 문제가 많았음 방을 두 차례나 바꿨으나 모든 방이 아이를 재우기는 문제가 있었음 가격이 좀 비싸기는 하나 레스토랑의 수준은 아두 훌륭하였음 (인도레스토랑 및 조식부페)

The hospitality and food was okay okay. Not like a 5 star

I like the food and service but stunk in some areas.

Lovely, calm peaceful hotel! I got sick with Delhi Behli at night and the whole staff helped me call a Dr. Also we had a wonderful guide from the hotel to the Taj Mahal, very knowledgable. They were so kind to us and the service was great. The lovely pool was a welcome addition!

Great location near Taj. Good breakfast and clean rooms. Travelled as a large group

We recently stayed at ITC Mughal in Agra for 2 nights with our large family—14 members including infants, children, and elderly. While the property itself has a good reputation and the service was decent by local standards, our overall experience had several shortcomings that need attention, especially for a hotel positioned as a 5-star. Mini Bar Setup: Out of 5 rooms, only 2 had functional mini bars, yet we were charged for 3. This was disappointing and should not happen in a premium hotel. Room Essentials: Despite knowing that each room housed more than 2 people (including children), the housekeeping staff didn’t proactively provide extra towels or toilet paper. We had to keep requesting these items repeatedly. Playroom Condition: The play area was in poor condition—most toys were dirty, and the entire space was not maintained at all. For families with children, this was a major letdown. Room Keys: Each room was given only one key card, which caused inconvenience for couples and families coming and going at different times. Providing two keys per room is a basic expectation and should be standard. To their credit, the staff were polite and tried their best within limitations, and we appreciate that. However, ITC Mughal needs significant improvements in operations and attention to guest needs to truly offer a luxury experience. Guests are willing to pay for quality—but only when service standards match expectations.

The breakfast buffet was outstanding!

Just loved it !

Beautiful place

Everything was good as expected. Staff was courteous. People were nice. Food was good.

This was a fantastic property and very safe.

The entrance is grand but the rooms are sub par. the breakfast not as good as I hoped. It is basic compared to other hotels I have stayed at in india.

Excellent place to stay. Will do it again

This hotel was probably great 20 or 30 years ago. Now it’s old and outdated. We stood behind another gust for 10 minutes before anyone acknowledged us. The bell noys and porters were very nice and helpful. The Indian restaurant a wonderful experience and the pool is nice, but closes at 8, so we didn’t have time to enjoy it. Perhaps, this is the best hotel in Agra but needs an update, urgently!