ITC Mughal, A Luxury Collection Resort & Spa, Agra

The hospitality and food was okay okay. Not like a 5 star

I like the food and service but stunk in some areas.

Lovely, calm peaceful hotel! I got sick with Delhi Behli at night and the whole staff helped me call a Dr. Also we had a wonderful guide from the hotel to the Taj Mahal, very knowledgable. They were so kind to us and the service was great. The lovely pool was a welcome addition!

Great location near Taj. Good breakfast and clean rooms. Travelled as a large group

We recently stayed at ITC Mughal in Agra for 2 nights with our large family—14 members including infants, children, and elderly. While the property itself has a good reputation and the service was decent by local standards, our overall experience had several shortcomings that need attention, especially for a hotel positioned as a 5-star. Mini Bar Setup: Out of 5 rooms, only 2 had functional mini bars, yet we were charged for 3. This was disappointing and should not happen in a premium hotel. Room Essentials: Despite knowing that each room housed more than 2 people (including children), the housekeeping staff didn’t proactively provide extra towels or toilet paper. We had to keep requesting these items repeatedly. Playroom Condition: The play area was in poor condition—most toys were dirty, and the entire space was not maintained at all. For families with children, this was a major letdown. Room Keys: Each room was given only one key card, which caused inconvenience for couples and families coming and going at different times. Providing two keys per room is a basic expectation and should be standard. To their credit, the staff were polite and tried their best within limitations, and we appreciate that. However, ITC Mughal needs significant improvements in operations and attention to guest needs to truly offer a luxury experience. Guests are willing to pay for quality—but only when service standards match expectations.

The breakfast buffet was outstanding!

Just loved it !

Beautiful place

Everything was good as expected. Staff was courteous. People were nice. Food was good.

This was a fantastic property and very safe.

The entrance is grand but the rooms are sub par. the breakfast not as good as I hoped. It is basic compared to other hotels I have stayed at in india.

Excellent place to stay. Will do it again

This hotel was probably great 20 or 30 years ago. Now it’s old and outdated. We stood behind another gust for 10 minutes before anyone acknowledged us. The bell noys and porters were very nice and helpful. The Indian restaurant a wonderful experience and the pool is nice, but closes at 8, so we didn’t have time to enjoy it. Perhaps, this is the best hotel in Agra but needs an update, urgently!

Excellent Hospitality

Convenient for visiting the Taj Mahal. Lovely gardens but hotel in need of some refurbishment, as bedrooms and bathrooms a little tired.

Was OK but not great. Felt a bit hit and miss. A/C didn’t work. Service was slow. There was no one serving by the pool. Just not 5star standard.

We had a horrible time

I enjoyed the ITC Mughal very much. Great garden and dining area. Close to Taj Mahal and Red Fort.

In general a great property I booked two rooms for a family trip In one room, the tv didn’t work. In the second, the cups were dirty as was the tea kettle. When we called the front desk they hung up. This was only resolved by going to the front desk and asking for a manager Food from another room sat in the hallway all night In general a poor experience

Vi förväntade oss mycket mycket mer då detta ansågs vara ett 5 stjärnigt hotell. När vi anlänt till vårt rum så blev vi förvirrade av hur lågt underhåll det var på hotellet. Inte när det gäller trädgårdarna för de var fantastiska. Vi började då läsa recensionerna och började förstå att vi inte var de enda som blivit besvikna utifrån vår faktiska upplevelse. Tydligen så har det detta hotell varit en riktig pärla en gång i tiden. Kan faktiskt bli det igen men underhållskostnaden är nog enorm. Servicepersonalen behöver nog både en och flera kurser i service. Det var nästan komiskt.