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La limpieza el tamaño y la ubicación súper, solo que las camas muy duras

Buen lugar

The hotel smell very old and they have little mosquitos the blankes.are very old. Some staff are very nice.they charge.you for cleaning the Beach? Why well

The food is not so great , the servers are not so attentive food was the same almost every dayyyy … Bartenders were the best specially Israel love his atmosphere… Missed my shuttle back to the airport when I clearly asked the front desk if they had showed up but no towels for pool can only be giving to you before 4 which is ridiculous pool is open until 8 … it’s not a front beach hotel I would rate a 5 out of 10

No agua caliente, desagradable olor a sargazo, no acceso a la playa, no bolsas de basura. Me querían cobrar la TV que no servía.

Poco descuidadas las instalaciones

Staff was amazing they gave us a great ocean front room. Food was just OK drinks were good but a bit weak. It was quiet in the off season and would come back

Dirty. A/C not working. Rude staff. We didn't stay. Had to book another hotel.

The staff was really nice, especially the Bell boy Luis. Gines, helped us out everything he can, especially where to go for cheaper stuff. The only thing is the food, would like to eat more Mexican food instead of other kind, but overall great experience.

Playa con mal aspecto, por el zarpazo

This all-inclusive hotel fell well short of expectations. The room, including the bed, was noticeably dusty, which triggered ongoing sinus inflammation throughout my stay and made it hard to relax. Basic amenities were lacking too—the towels provided had visible holes, the sink in the room was leaking as well and no drinking water was left in our room, which felt unacceptable for an all-inclusive package. The food quality was also poor, which was a letdown since dining is usually a highlight of this type of stay. Overall, the hotel's amenities didn't meet a good standard, and there seemed to be a lack of attention to guest comfort and satisfaction. Would I recommend it? Unfortunately, no. If you're considering this property, I'd suggest checking recent reviews closely and requesting a room inspection at check-in, especially if you have allergies or sensitivities.

Our stay at Hotel Imperial Las Perlas was much better than I expected after reading some online reviews. This is definitely not a luxury resort, but if you’re looking for an affordable hotel with friendly staff, good food, and a convenient location, it offers excellent value for the price. The hotel is showing its age, and the buildings could definitely use some renovations and a general cleanup. The rooms are basic—I would rate them around 2 out of 5. The furniture and amenities are old, and although the towels were clean, they have clearly been used for many years. Still, everything worked, and for the price we paid, the room was perfectly acceptable. The air conditioning was excellent and made a huge difference in Cancun’s hot, humid weather. One funny thing we noticed was that nothing ever seemed to dry because of the humidity! We only saw one cockroach outside during our stay. Since this is a tropical destination, it didn’t surprise us too much, and it certainly didn’t ruin our vacation. The hotel itself doesn’t have much of a beach, but a beautiful public beach is only a one-minute walk away. The sand is soft, white, and surprisingly comfortable—it doesn’t burn your feet, and it isn’t dusty, so your feet stay clean after walking on it. The water was warm, and we even spotted stingrays, tropical fish, and a few jellyfish. There was quite a bit of seaweed, but we still enjoyed spending time there. The food was one of the highlights of our stay. The buffet had limited

Staff was rude. Prices were highly inflated, besides a pool nothing else to do on resort. Photos online must be when the resort was new. The ocean area due to the boats is unable to be swam in. Water leeks in the room. Cockroch in my room. Limited restaurant hours. Would not recommend.

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Mal servicio por parte de la recepción, no tenian toallas, la propiedad está muy vieja, los camastros rotos

100% Recomendable!

La localizacion de hotel es buena, pero cambio mucho la,playa esta fangosa, yo creo que por lo que antes era el restoran dentro de mar, ahora es un embarcadero de ferrys, la variedad de los alimentos es escasa, y los horarios de los snack y restoran, hay un espacion de 2 hrs donde no hay alimento de ahi todo bien

El lugar está bien, si buscas un servicio premium, aquí no es. Es un hotel costo, beneficios. En cuanto a limpieza, sucio no está pero claramente el hotel ya es viejito y necesita mantenimiento. El todo incluido no está mal pero tampoco es premium, el servicio de los chic@s en el restaurante es muy bueno, todos son muy atentos. Lo que no me encantó es el trato de la recepción es un poco grosera, y de verdad que es un poco odioso que llegando la chica de los tours te aborde insistiendo, y luego te manden con ella por las toallas. Otra cosa es que desde muy temprano hay ruido y la playa pues está algo llena de sargazo. En realidad estuvo bien y si se disfruta.

A lot noise for sleep is simple hotel and food

Habia cucarachas de las grandes en la habitation y holia a motel de paso