라스 누베스 드 홀복스

Una joya en Holbox, con servicio excepcional Mi estancia en Hotel Las Nubes fue simplemente inolvidable. El lugar es precioso, muy bien ubicado y con un ambiente perfecto para relajarse. Todo el equipo fue increíblemente amable y profesional. La comida del restaurante es espectacular, y la encargada del restaurante realiza un trabajo impecable. Quiero agradecer especialmente a Rose, del Front Office, y a José, del SPA, por su calidez y atención. También destaco la labor del gerente del hotel, siempre presente y atento a cada detalle. Me voy feliz y sin duda… voy a regresar. ¡Gracias por hacer de mi visita una experiencia tan especial!

It was good

Hermoso lugar solo queremos volver.

Muy limpio y responsable con el medio ambiente; personal de limpieza y recepcion excelente , servicio en Restaurant 3/5 ; y aún no me envían mi factura

Regular servicio

Property was clean and slightly dated. The reviews I read said to avoid this hotel because their staff and their attentiveness was lacking. I’m a laid back traveler and just assumed those who wrote those reviews were more high maintenance than me…they were not! Staff is in zero hurry..takes the expression island time to a new level! The beach…mostly the sandbars that came with low tide were stunning though!!

Très bel hôtel, au calme de l'agitation du centre ville. Superbe vue sur le Golf du Mexique

Not what I was expecting

Beautiful location but poorly managed

El servicio está pésimo, La atención es de lo peor el personal allí está muy mal los alimentos están de lo peor y sobre todo caro, llegar al punto de no poder servir el desayuno por falta de gas que coordinación tienen en ese lugar, los chicos de recepción estaban peleando entre ellos el chek in fue súper tarde tardaron mucho en entregar la habitación y al chek out literal nos hecharpn arena en los pies cuando estaban haciendo limpieza. En general es el peor alojamiento que he podido usar las instalaciones están muy viejas todo está mal en ese lugar no se como aún puede existir lástima que tiene una ubicación privilegiada.

El hotel es muy lindo, queda retirado del centro del pueblo. El aire acondicionado necesitaba mantenimiento

First review ever, but i must: This properly was maybe a beautiful space when built , but current management was shockingly unprofessional and unhelpful, i would go as far as rude. Really terrible experience (and we had their best suite!). *couldt find the key to room safe until late 1st night… so we couldnt leave… *They didnt even offer us / direct us to the drinking water supply without hassle… im pretty sure that would be a level 1 hotel operation anywhere in mexico… * construction w power tools near pool - unadvertised - and flatly rude response when i asked duration of work. * no bicycles available as sold in amenities and they told us “go rent some for $35” * room wasnt cleaned until after 5pm and no towels left in room, then literally an hour to find us a bath towel ! (Again, best suite) and to follow it up, they asked me to write to their manager (who was “unavailable” for our 3 day stay…) , they then simply did not reply with even an acknowledgment of receipt of the communication. Horrible. This was a truly distasteful experience for us, and it happened to be a 40th birthday trip. The island is beautiful. Avoid this hotel.

The check-in was supposed to be at 3:00pm, but when I attempted to do the check-in they told me that the check-in was some time after 3:00 could be 3:00 or 4, or some time. Every time when I asked them for an update they looked at me like I was bothering them. When they finally gave me the room at 4:30 we were tired and hungry but the kitchen was closed. They are obviously short of staff. In conclusion, If you are looking for a nice place to relax this not the right place to go to.

Muy bonita buena comida buen servicio exelente atención

I have had bad service in the restaurant two different stays now. I had one good stay a few years ago so I gave them another chance. Bad service, attitude, slow. I will never stay here again.

I have stayed here three times in the past four years and last two times derives was really bad. This last time, there was a scorpion under the trash bin in the bathroom. Also, I left early. Breakfast starts at 7. I showed up at 7:20 and the more mature gentleman let us now coffee would be ready in 20 minutes and bread would not come til 8. I ordered my breakfast at 7:25 because i had to leave at 8:10. Other people showed up after and he brought their breakfast at 8 and mine wasn’t ready. When i complaint he had a bad attitude and said “ is the way the cook is doing it”. No apology nothing. Never coming back.

Buena ubicación muy bonito y buena atención

Our room was average and unfortunately we had a lot of cockroaches in our room. They are short on cleaning staff; the restrooms in the public areas are always in need of cleaning. The staff in the restaurant and spa are extremely friendly and helpful. We picked this property because it is just outside the most visited area in Holbox which is amazingly beautiful.

Amazing place

Solo las albercas no me encantaron, podrían darles una renovada