Las Nubes de Holbox

Overall an amazing experience!

El hotel es bonito, buena vista, pero cuando llueve las calles se inundan demasiado, esta en la punta, al final, asi que todo queda retirado, la comida esta bien, posiblemente por baja temporada hay poco staff. Lo mejor la vista y su cercania al.mar, me gusto

Amazing position, quiet and beautifully views. The staff are friendly and helpful. The room was clean but run down, tiles missing, tap not working( but two sinks so not a problem) rusting around the units. Also could have done with a few more hooks to hang towels. Pools were well maintained and the breakfast was delicious. We throughly enjoyed our stay, meeting all the wildlife ! Note the hotel is walking distance from the town but it’s hot and walking for 20 minutes it’s hard work so expect to take taxis.

We loved the Property. Our room was amazing. The food options are limited and the service can be quite slow. Two meals were at the Beach location. Both were great tasting meals. With one, the service was very slow. The other, the service was very fast. We had dinner at the restaurant one evening. The restaurant was very hot, after asking, it took over 20 minutes just to get a glass of water, and the food was overcooked and bland.

So the location and the closeness to the ocean was fantastic. The service was OK - the facility is clearly old and not well maintained. The cleaning group left our room unlocked after they left one day, and some items were "missing". We asked them to not clean for remainder of the trip. large gap between the door and the floor allowed bugs to come in.

El hotel es muy lindo, tranquilo, muy bien ubicado, ideal para pasar unos días desconectado de todo, la atención del personal es increíble. Sin duda volveríamos a reservar en el Hotel Las Nubes de Holbox.

Trying to be fair, but this is the worst hotel I’ve ever stayed in. Las Nubes de Holbox is old, dirty, and seriously understaffed. The photos on their website are extremely misleading, clearly taken many years ago. The hotel no longer looks anything like what is advertised. Their so-called beach club is not actually on the beach. You have to cross a swampy puddle that smells terrible and is full of mosquitoes. After that, you reach a rocky shore that has nothing to do with the stunning beaches Holbox is known for. I’ll leave photos for reference. What they call a beach club is just a few old, rusted, and filthy beds. Again, photos will speak for themselves. The room I was given looked nothing like the photos either. I found a giant scorpion inside my shoe and it almost stung me twice. I went to the front desk for help, not even knowing if I had been stung, and they had no emergency kit. Not even the basics. No one apologized or showed any concern. I understand we’re in the jungle, but the scorpion was in the room because clearly the space is not well maintained. The room was old, dusty, and forgotten, which is likely why the scorpion was even there. The next day, after all that, they just offered to switch my room and gave me a welcome cocktail as an apology. (Lol). There is not enough staff in this hotel. You always have to wait a long time at the restaurant, and service in general is very slow. The included breakfast is a joke. It’s eggs every day, tasteless eggs.

0/10 stars if I could. The hotels was under construction but that’s not advertised anywhere. 2 of the 3 pools were closed the entire time. All we heard all day was hammering and jackhammers. The lights kept going off. The spa services advertised are not actually offered on site. Don’t even get me started on the service. 45 minutes to make eggs and bacon. An hour to make cheese fries and they were still raw. I complained and the manager didn’t even acknowledge us the following day. Would never recommend this place.

Absolutely beautiful and serene

Great location and amazing food and customer service

The place is absolutely stunning. We loved it

It was good

Property was clean and slightly dated. The reviews I read said to avoid this hotel because their staff and their attentiveness was lacking. I’m a laid back traveler and just assumed those who wrote those reviews were more high maintenance than me…they were not! Staff is in zero hurry..takes the expression island time to a new level! The beach…mostly the sandbars that came with low tide were stunning though!!

Not what I was expecting

Beautiful location but poorly managed

El hotel es muy lindo, queda retirado del centro del pueblo. El aire acondicionado necesitaba mantenimiento

First review ever, but i must: This properly was maybe a beautiful space when built , but current management was shockingly unprofessional and unhelpful, i would go as far as rude. Really terrible experience (and we had their best suite!). *couldt find the key to room safe until late 1st night… so we couldnt leave… *They didnt even offer us / direct us to the drinking water supply without hassle… im pretty sure that would be a level 1 hotel operation anywhere in mexico… * construction w power tools near pool - unadvertised - and flatly rude response when i asked duration of work. * no bicycles available as sold in amenities and they told us “go rent some for $35” * room wasnt cleaned until after 5pm and no towels left in room, then literally an hour to find us a bath towel ! (Again, best suite) and to follow it up, they asked me to write to their manager (who was “unavailable” for our 3 day stay…) , they then simply did not reply with even an acknowledgment of receipt of the communication. Horrible. This was a truly distasteful experience for us, and it happened to be a 40th birthday trip. The island is beautiful. Avoid this hotel.

The check-in was supposed to be at 3:00pm, but when I attempted to do the check-in they told me that the check-in was some time after 3:00 could be 3:00 or 4, or some time. Every time when I asked them for an update they looked at me like I was bothering them. When they finally gave me the room at 4:30 we were tired and hungry but the kitchen was closed. They are obviously short of staff. In conclusion, If you are looking for a nice place to relax this not the right place to go to.

I have had bad service in the restaurant two different stays now. I had one good stay a few years ago so I gave them another chance. Bad service, attitude, slow. I will never stay here again.

I have stayed here three times in the past four years and last two times derives was really bad. This last time, there was a scorpion under the trash bin in the bathroom. Also, I left early. Breakfast starts at 7. I showed up at 7:20 and the more mature gentleman let us now coffee would be ready in 20 minutes and bread would not come til 8. I ordered my breakfast at 7:25 because i had to leave at 8:10. Other people showed up after and he brought their breakfast at 8 and mine wasn’t ready. When i complaint he had a bad attitude and said “ is the way the cook is doing it”. No apology nothing. Never coming back.