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The rooms were a lot smaller than i thought. There was a smell. The blankets were old and had turned from white to an off yellow. The room was very small. We left after a few hours and they refused to refund our stay. There is one room in the whole place that is bigger, but they would not let me pay the difference but basically asked me to rent another room which was that one room. If you are comfortable in a hostel type of place, this is the equivalent. Otherwise the room is not up to normal American or Canadian standards, and I am ok with Motel 6. Although the front desk was not helpful, the cleaning folks were very friendly. The place being run down is not necessarily their fault.

I traveled alot in many hotels in the Philippines and let me tell you, Lenox is an hidden gems. The food is so great at a fair price!

Professional and friendly staff! Comfortable room!

Very friendly and helpful staffs. Very spacious and clean room. And love the free breakfast.

Compared to what you typically find in the smaller cities in the Philippines, it's quite excellent, but the surrounding area is somewhat impoverished, and unless you're coming here for business or to visit family, I wouldn't recommend coming to this city at all. There's no taxis, it's dangerous, it's like a food desert, and it's a bloody horrible place.

I grew up in the area and I've been away for many years. Going back for vacation and I'm impressed with how the building is well-maintained, clean and as always staffs are very helpful. The rooms are clean so as the restrooms. The breakfast selections are amazing!

the accommodation and friendly staff

Will come back soon!

The room was modern and newly renovated. The staff was friendly and efficient. My go to hotel in Dagupan.

good

Staff were amazingly helpful and friendly. The food choices is incomparably plentiful and taste is so good

We were warmly greeted by the friendly staff. We were ushered to a clean, well-maintained room. Air conditio

I pivked the hotel for convenience for an event i was going to attend. Location is center of the city w easy walk to downtown and transportation. The staff are very personable, friendly and professional, restaurant menu for breakfast was top-notch. The room was perfect and cozy, had my best sleep here! Cheerful and bright lobby! Best decision ever!

Room was nice ! Good staff and helpful.

Courteous and hospitable staff

All clean and staff are all friendly…. Food is good

Bathroom shower heads in 218 are broken and needs to be replaced. Cant have proper shower as water flow from the heads has no direction resulting to even flooding on the floor outside the enclosure.

Very good.

The double room is a minimalist type but that didnt bother us, 1st its the outside noise and esp the crowing rooster at 4 am that seems to be just by your window, secondly their tv was so blurry that you cld hardly even watch any channels and when ask for assistance to troubleshoot , at first they said due to the past typhoon the cable needs to be fixed plus repair person wasn't available that day and what shocked us that the reason is that we are in a standard room??? (dont get the logic abt having a blurry tv to whichever room u book) then 2nd day we asked again to get it checked , then technician advice us due to getting a standard room we have only antenna/cable channels and they cant do anything about the blurry tv channels for three days we stayed here ,we dnt mind the antenna o cable at all but them saying that the popcorn tv is good as it is ,they cant make it clearer or better and only premium rooms have smart tv's and our room is just standard, But the so called standard rooms are not cheap per night so dnt know why their rooms dnt have smart tv's, but they dnt have too may so-called premium rooms too & lastly their rooms are not sound proof, u can hear people talking while just walking to your room& so when ur inside ur room, elevator too is too small that it has no sensor and if u dnt hold the open button you surely gonna be smashed in between those doors. But for the staff, i give them 4 stars for being so courteous and quick in responding to calls and concers.

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