응웬타이빈와드 최고의 호텔

모든 게 좋았어요. 다만 거리 쪽이 조금 시끄러웠지만 괜찮았어요.

I found cockroach in my room and toilet is faintish, price is quite expensive.

친척분 댁에 9층 방을 예약했는데, 방 카드를 받았는데 문을 열 수가 없었어요. 처음 내려갔을 때는 직원들이 도와주러 올라오지 않고, 손님에게 직접 올라와서 문을 열어달라고 했어요. 저희 가족은 방 밖에서 한참을 기다려야 했어요. 두 번째로 내려갔을 때는 다행히 경비원을 만나 문을 열어달라고 부탁했지만, 경비원은 문을 열어주지 않았어요. 경비원은 내려가서 리셉션 직원에게 먼저 말씀드린 후 도와주러 올라갔어요. 처음에는 직원이 괜찮다고 하고 돌아왔는데, 이번에는 "안녕"이라고 인사했어요.

모든 것이 훌륭했습니다. 환대에 감사드립니다.

The room is well secured. Cleanliness Photos of rooms booked Does not match the room of stay. Please let the hotel know too. Please correct the image as well.

1. Booked a double room with extra bed. Hotel missed to provide blanket for extra bed. 2. The kitchen staff was a little disrespectful. She took our empty plates during breakfast without asking permission first. It was 9:43 am and breakfast is until 10:00 am. Felt like she was rushing things. She was also tidying the kitchen and breakfast area with no grace. We can hear all the noise every time she picks up the plates, utensils etc. Not a good vibe to start the day! She could have also asked how we like our eggs cooked. Eggs provided were raw. 3. A/C in room 301 isn’t too powerful. It takes time before room gets cold. A/C looks old and dusty.