－Highlights－

・Save yourself the hassle of transporting your luggage from the airport to your hotel
・Enjoy direct transportation from the hotel to your airport
・Reach out to our readily available online customer service team


－What You Can Expect－

Enjoy a hassle-free trip with our baggage handling service. No need to drag your luggage around Osaka with convenient luggage delivery.

Have your luggage delivered from Kansai Airport to any downtown Osaka hotel. Opt for luggage delivery from your hotel to the airport on your departure date. Enjoy a worry-free Osaka trip with this handy luggage delivery service.


－Important Info－

・Pick-up and drop-off location: Your location of choice
・Service Hours (Airport to Hotel):
Delivery: Between 9:00am - 12:00 pm
Pick-up: Between 6:00pm - 9:00pm
・Service Hours (Hotel to Airport):
Delivery: Between 9:00am - 12:00 pm
Pick-up: Between 4:00pm - 9:00pm
・Service Hours (Hotel to Hotel):
Delivery: Between 9:00am - 12:00pm
Pick-up: Between 6:00pm - 9:00pm


－Additional Info－

・Please be sure to provide the following information when booking:
- Number of luggage and size of luggage
- Date, time, and designated drop-off point you prefer
- Name of main guest (guest who booked the hotel room)
- Contact information such as mobile phone number, messaging app ID, and e-mail address
The fee is billed based on the number of luggage when booking. Surcharge applies to excess luggage, fees to be paid on-site
・The sum of the length, width, and height of ach luggage must be less than 180 centimeters. It must also weigh less than 32 kilograms
・Pick-up and drop-off hotel must be located in downtown Osaka
・If your hotel does not provide a receipt for luggage storage, please provide the name of the traveler who booked the hotel and room number for LuggAgent staff. You may pick-up your luggage at the hotel counter by providing your name, room number, and luggage photo. If your accommodation is B&B or Airbnb, it is required for you to hand over the luggage to the LuggAgent staff in person. Please notify your accommodation type (hotel, B&B, Airbnb, etc.) in the 'Notes' section for a smoother delivery process
・Please provide a photo of your hotel booking confirmation that includes the name of the traveler who booked the hotel, LuggAgent staff will place your luggage at the hotel counter for pick-up upon checking-in
・Travelers will receive an e-mail detailing information regarding luggage delivery service after booking, if e-mail was not received, please contact service@luggagent.com


－How to Redeem Your Voucher－

・Please show the e-voucher and a valid ID to the service staff at the airport
・Drop-off luggage at airport:
Kansai International Airport (KIX), 1F Arrival Hall, JALABC luggage counter (near Exit A)
・Pick-up luggage at airport:
Kansai International Airport (KIX), 1F Arrival Hall, KABS luggage counter (near Exit H)