The content of this product is provided by machine translation and may not reflect the actual information, please take this into consideration before booking.

－Introduction to High Speed Rail Holidays－

－Hotel information－

- Introduction to high-speed rail ticket types -

- common problem-

[High-speed rail ticket issue]
Q: What trains are available?
A: Any high-speed rail trains can be selected (please provide 3 trains for the outbound and return trips in the remarks column of the order so that the staff can help you purchase tickets). However, Traveloka cannot reserve passenger trains and seats in advance. Actual train reservations are subject to actual bookings. If the trains provided are fully booked, you can choose another train or choose a full refund.

Q: How to obtain high-speed rail tickets?
A: Ticket collection through multiple channels
1. Pick up tickets via mobile phone "High Speed Rail T Express App" & "Convenience Store":
Enter "e-ticket" in the "Shipment Information" - "Detailed Address" field on the order page. The reservation code and ticket collection identification code will be provided on the order voucher. For more information on e-ticket collection and FAQs, please visit: https: //tinyurl.com/2dnv2a7u
2. Physical paper ticket:
Enter the ticket shipping address in the "Shipment Information" - "Detailed Address" field on the order page. The ticket will be issued and mailed to the designated address 7 days before the departure date (only addresses in Taiwan are available for shipping, and overseas addresses cannot be shipped)
＊Due to paper delivery time, all orders departing within 7 days from the order date will be issued as "electronic tickets", please forgive me!
ex. If you order on 5/1 and depart on 5/7, only "e-tickets" will be provided; if you order on 5/1 and depart on 5/8, you can provide "e-tickets" or "paper tickets"

Q: When can I receive my tickets?
A: High-speed rail reservations are only open for dates within 29 days of the boarding date. If your boarding date is not within 29 days, we will reserve and ship your seats after the opening day.

Q: There are two of us, can we get on/off at different places?
A: The same order can only be placed at the same station. You cannot get on/off at different stations.

Q: Can I change the pick-up/drop-off location?
A: The high-speed rail holiday is a special ticket, and there are regulations for the departure and destination stations of the ticket. For example: if you choose to depart from Taipei Station, stay in a Kaohsiung hotel, the outbound ticket is from Taipei to Zuoying, and the return ticket is from Zuoying to Taipei. No refunds will be given if you get off the train midway. When passing the station, you need to make up the difference according to the official high-speed rail fare.

【Accommodation problem】

Q: The amount displayed on the Traveloka page is for a round-trip high-speed rail ticket and one night's accommodation. If I need to extend my stay for one night, how do I place an order and pay for it?
A: If you need to extend your stay, please confirm the departure and return dates of your itinerary and inform the customer service staff. We will provide a separate quote and add an extension option for you to place an online order.

Q: Does "extended return" have to be paired with accommodation in the same hotel? I want to book a trip to leave on Friday and come back on Sunday (3 days and 2 nights). Is it okay for us to book another hotel on our own for the second night?
A: Yes, only the first night of departure must be in a hotel matching the package. Unless you request to extend your stay at the same hotel, other accommodations can be arranged according to the traveler's preferences from the second night onwards.

【other questions】

Q: Do you provide receipts for billing?
A: There is an electronic version of the travel agency's collection and transfer receipt (according to your payment currency). Please help log in to Traveloka as a member and go to "Message Management" to provide the company header, unified number, and email address. The collection and transfer receipt will be issued at the end of the trip. Will be sent to your email in 3-5 days