Mercure Brisbane King George Square

everything was great

Room was clean, comfortable and roomy. Had everything we needed.

家族連れでお邪魔しましたが、気持ち良く過ごすことができました。 強いて言えば、駐車場を予約していましたが、夜になると満車なことが多く、若干焦ることがあったくらいです。 全体的にはこの価格帯でこの内容は大満足でした。またお邪魔させていただきたいです。

Staff was great and location to train

We were early to check-in and they made arrangements for us to check-in early. They also were a very clean comfortable place to stay.

we stay four night but some days room cleaning not well

Staff very friendly, room always clean love the hospitality highly would recommend

Excellent location especially for the Christmas carols etc in king george square which were a big hit with our grandchildren as was the roof top pool were they made some new friends

Breakfast was basic but good - omelet station with chef was the best part - this chef needs a raise. Always keen for a chat (we have been there twice). Great hotel for the price. Room was clean but the bathroom may need renovations soon! Still, we will come again.

Room was really clean, staff were really friendly and accomodating, and the breakfast was so good!

Planning for high volumes of arrivals - need to advise patrons travelling from interstate on site parking -is limited and suggest booking Drop off and pick up of luggage did not allocate time for people with neurodiverse challenges to adjust and respond -staff pushed patrons to load fast - causing flow and security concerns for luggage content -we had organised - one stay with luggage and the other retrieve our vehicle form Wilson carpark where we had been redirected to - our plan was to - quickly stop to load our bags from reception as we attempted to do this unfortunately travel companion secured the ute cabin which meant I could not load the hand luggage while he retrieved the bags I couldn't carry in one action - two employees were significantly overzealous almost ferocious in their proactive assist - resulting in my laptop, phone, medication loaded into the unsecure tray of the 4X4 utility rather than being secured and easily accessible in the rear seat of the vehicle cabin - ahead of a 9 hour road trip last Friday morning - hastily ushered and bundled into the vehicle had the door shut behind me as - I tried to intervene to correct this mistake I was wished a Merry Christmas by male Accor staff no doubt all captured by CCTV this all happened in less than an approximate of three minutes -causing a very slight and reasonable delay for anyone also actioning similar - Please review processes to accommodate all reasonably - I do travel for business across NSW

Terrible room condition - windows were so filthy we couldnt see out of them. The bathroom mirror was black and chipped and the shower needed replacing. The lift had no floors showing and the other lift had the electronic display half taped on. The valet parking guy gave me the wrong car keys to top it off. Dismal experience. A complete refurb is needed.

Bar fridge/room fridge no water jug for cold water, no mini bar (not that I wanted it) would’ve been nice and parking not including in the accommodations, that came as a shock, considering the cost. Breakfast buffet was nice, omelette station is the best.

Great location, close to absolutely everything and the buffet breakfast. Unfortunately thats all the nice things i can say about the place.

Check in was seamless and staff was very welcoming upon arrival. Whist my room

Friendly staff, clean and walking distance to Queen St and South Bank.

Staff at check in were very helpful and friendly. A mistake with my booking but they sorted quickly. Room was tired, air con not great, USB chargers not working, lamp had a flickering globe ( reported to reception at checkout). Breakfast was OK, super busy and one coffee machine seemed a bit ridiculous for the number of patrons. Again, staff were helpful but couldn’t keep up with clearing tables and we cleared ourselves as we were a bit out of sight. Coffee machine right next to juice and tea station created a Bottleneck - bad design. KG bar not open on a Friday night, and no room at six antlers upstairs so nowhere to really have a drink except at a very lacklustre goldfinch which has limited atmosphere in the evening. Good location so easy to simply go out .

Customer service and the breakfast

From the moment you drive in the easy parking to the Staff who welcome you then up to your room which is inviting and clean with a beautiful comfortable bed fantastic shower down to the wonderful dinner and drinks and breakfast at the Goldfinch. The only thing we missed unfortunately was the rooftop bar which was booked out for a party but a fantastic stay overall will be back.

Room was dusty, found dust on nearly all surfaces, staff are super friendly, checking in was a slow process. For a two persons stay, didnt put out enough of the complimentary items. Over priced for a room like the one I stayed in. More of a nicer motel experience then a hotel. Staff service was exceptional! The person on the phone to me was extremely helpful. Would have given a rating of 2 out of 5 but the staff boost a star. Also the window was extremely dirty. Rooms arent really sound proof, you can hear other people's doors opening and closing, you can also hear other people through the walls. Felt like a hospital ward stay. Shower water isnt consistent, kept going cold and then hot. Shelf in shower is in the wrong spot, couldn't completely stand under it. Please clean the aircon vents they were also very dusty.