Smartflats - Rogier Brussels

Lack of support and responsiveness from the managing company

Nice to have a microwave, stovetop, toaster oven, dishwasher, and big fridge. The shower was spacious as well. I couldn’t find pillowcases to make up the sofa sleeper and the main bed and sofa bed were both really uncomfortable. Getting into the building was really difficult. You have to do a sort of push and pull on the door, then get ready for a lot of stairs. I do believe there was an elevator but I did not use it.

Super dejlig lejlighed meget centralt i Bruxelles.

I read poor reviews but it was better than I anticipated

Manque énormément de choses comme bouilloire ou cafetière plateau du micro onde évier de salle de bain boucher ont a réservé pour 3 personnes mais il manquait des draps signaler plusieurs fois mais aucun changement

Like the worst student accommodation from the 90s. Holes in the wall, broken furniture including the sofa bed, broken shelving lying on the floor, stained seating kitchen completely inequipped for cooking!Truly horrendous!! Could not get a refund despite the very best attempts by Expedia. Avoid like the plague!

Localização excelente. Próximo a tudo, estações, mercado, praças e afins, impossível ser melhor! O apartamento é espaçoso, todos os banheiros funcionam, o que facilita muito a convivência e dinâmica da casa. Apenas 3 pontos levantaria como observação. A chegada foi um pouco complexa por conta da comunicação, houve instruções mas faltaram alguns detalhes e não obtive uma resposta, só recebemos contato após reportarmos um problema, no qual fomos atendidos. E, como citado o problema na chegada, foi a porta. A porta é um pouco complicada, vezes ela funciona, vezes ela não funciona, mesmo fazendo tudo certo. É bem frustrante quando você fica preso do lado de fora e não conseguir entrar. O terceiro, seria a limpeza. A casa estava limpa e tudo mais, mas eles não oferecer nada para você fazer sua limpeza diária, nem vassoura. Então dependendo do tempo que você fica na casa ela pode ficar um pouco sujo. Fora isso, recomendo.

Wouldn't stay with them again. No hot water, dark neighborhood at night, very noisy building, not clean, and very poor service to address these issues when contacted via the online chat/email.

La pega que le pongo es la presión del agua que es muy poca para ducharse bien. Por el resto está perfecto de situación y de facilidad. Las puertas van con código así que no es necesaria llave. Mi apartamento fue el 201

Mejorable la limpieza, el tema de la presión y temperatura del agua, no había cafetera q se anunciaba q si había. Camas cómodas eso sí, bien situado con muchas tiendas, céntrico, etc..

Good location and fairly modern apartment. However there were 2 things broken making it awkward for our family: 1. The lift which meant 5 flights of stairs with luggage 2. The sofa bed meaning we had to drag the mattress on to the floor to sleep

Smart flats in Brussels where excellent communicators with good intructions for the collection of the keys and the apartment. The apartment was very clean and had everything needed except there was no kettle or double sheet for the sofa bed, consequently one of my son's had to sleep with just the quilt over him. I did communicate with smart flats whilst there, they said that they would sort it out but unfortunately they didn't whilst we were there for the two nights. The shower wasn't that powerful although efficient, you also had to be careful of water dripping onto the floor as as there is only a solid glass petition. On our visit the elevator wasn't working either so we had to climb the stairs with our luggage which fortunately was only backpacks to the second floor, where our flat was located. Other than that the accommodation was very good and warm, plus it's well located for touring Brussels on foot, especially with many food halls very close by. I would use them again and recommend them because I am sure that all the faults we encountered will be sorted out.

Appartement très grand 4 eme étage (l’ascenseur ne fonctionnait pas)

Il s’agissait d’un lieu pour une nuit, les défauts ne nous ont donc pas forcément dérangés. Mais pour une réservation d’une semaine cela aurait été plus pénible. Le canapé lit est cassé: heureusement que nous avions la possibilité de poser le bout sur la table basse. Quelques coups et traces sur les murs. Le siphon de la salle d’eau de la chambre se vide péniblement. La vaisselle à disposition est un peu petite pour des cuisines pour 6 et le manque de poivre et sel nous a posé problème pour notre unique repas. Sinon c’est un très bel appartement