DoubleTree by Hilton Hotel Santiago - Vitacura

Speedy check-inThe welcome drinks (wine) & a pack of soft cookie (delicious) did give me a surprise but our hotel room booking was without a complimentary breakfast so we decided to give it a try at their F&B outlet after check-in. Food served was amazing. Generous portion with reasonable prices & great service rendered by the crew. Room was up to their standard with good bedding. Sufficient furnishings & amenities. Great city view (modern high rise buildings & street vibe) right from the room’s window. Vibrant but slight noise from the street can be heard which did not disturb our sleep after daily excursions & sightseeing. But, we got confused about the glass door opening at the hotel main entrance. Reasons being, doormen sometimes greeted us & opened the door for us but sometimes no, even when there were no other guests at certain hour. Also, we received some aggressive, scrutinising stares from a particular concierge/doorman/security guard which made us very uncomfortable. We had doubts if we have chosen the wrong hotel for our very first Chile trip at Santiago. When we checked out at early morning, rushing for our flight back to Buenos Aires, there was only 1 staff at the front desk & he worked hard to settle with 1 guest before us. That was kind of time consuming & our appointed pick-up (cabity) has to wait more than 10 mins at hotel’s front porch. If the hotel would add on extra headcount, I bet the ambience would not have got tense in the morning.

Hotel é bom mais o checkin demorou muito. Outro ponto é que o hotel é todo no carpete e as janelas não abrem para arejar o quarto.

L

El desayuno estuvo muy bien, la cama comodísima, la limpieza y mantenimiento del hotel perfecto, la ubicación inmejorable. El lugar para quedarse en Santiago.

Desayuno muy completo. Personal muy amable y atento. Solo una observación, la habitación con un constante sonido como de maquinaria lejana.

My stay here was fantastic! The staff is so kind and helpful. They helped me figure out the subway system, general directions, and recommendations in the area. The rooms are very modern and well maintained with plenty of storage. The breakfast buffet is well worth the cost, and I will definitely stay here again on my next trip to Santiago.

Terrible shower: takes ages to get hot water and it is a small drizzle. Lack of drawers to keep clothes. Curtains don’t close well due to TV cabling. Only one coffee machine for breakfast resulting in queues, and it was not working on the first day.

Personal muy amable

Muito boa a localização, lugar incrível

Acomodações em ótimas condições, café da manhã ótimo, funcionários simpáticos . Ótima estada,

Todo bien

I found no fault! We were greeted with a cookie and a free drink voucher. The rooms were spacious and clean. Only 1 night the water in the shower was cold. I would definitely stay here again.

The property was with some issues as afar as the maintenance Shower was not well maintained

Me he quedado varias ocasiones en su hotel, siempre bien y me gusta la ubicación; sin embargo, le hace falta mantenimiento y aseo a los baños de las habitaciones. El desayuno tiene poca variedad, su competencia esta mejor

As funcionárias da recepção não atendem bem os brasileiros. No café da manhã não colocam nada para servir que agradem os brasileiros, como bolo de milho, pão de queijo, etc.

Staff was wonderful, and the location was great!

Excelente!!!

Lo malo: El aseo que tenía la habitacion no era el adecuado. Encontramos un cápsula de un medicamento en el piso y debajo de la cama no estaba aspirado. Respecto al desayuno, había una trabajadora que fue mal educada, utilizando modos que no fueron corteses: colocó un barrera cuando nos ibamos acercando al lugar donde nos a sentar, para evitar nuestro ingreso, siendo que habían otros comensales en dicho lugar y luego cuando la máquina de jugo de naranja no funcionó porque estaba trabada, tuvo malos modos, fue brusca, como si la responsabilidad fuera mía, y cuando comprobó que la máquina, no funcionaba, no se disculpó. Lo bueno: 1) La ubicación del hotel, inmejorable: A pie del MUT, de Metro, del costanera Center, de excelentes restoranes en Isidora Godenechea. 2) el tamaño de la habitación, 3) servicio y calidad de la comida y vino en la cena y en la atención del personal del restorant a la hora de la cena.

Good

It was resonable priced, location. in general a good location