Gran Melia Xian

Staff was most helpful and friendly. We were upgraded to the Red zone and the amenities were so nice. I appreciate the birthday cake they thoughtfully sent to my room. I wish we could have spent more time just hanging out at the hotel. Breakfast buffet was one of the best in China.

I purposely chose this place as a closer hotel location rather than staying near the bell tower to be closer distance drive to the terracotta warriors and it was the best hotel I booked through my whole stay in China. Robin was my concierge who provided great communication throughout my stay there. He helped arrange transportation pick up from train station to hotel and back. During my stay he also provided recommendations around the hotel. The breakfast buffet was delicious and hotel was clean. The red room which I had hotel room at thanks to Expedia was super exclusive to included happy hour that the tapas style food and drinks left us full.

Hotel was beautiful. Amenities are great. Breakfast had abundant choices. The only issue was our room had a faint smoky smell.

One day stay for me after long trip and it's a good place to restore energy. It is a beautiful place and convenient to find places to eat.

Phantastisches Frühstück, nettes Personal, schöne Spa und Schwimmanlage, gemütliche Betten. Die Zimmer sind nicht mehr ganz neu aber gemütlich, wir hatten eines im 1. Stock mit Garten, das war sehr schön

Fabulous place to stay, clean spacious suite, wonderful club lounge, great food, especially the Peking duck at Man Ho

Premium hotel with very friendly staff

Le Gran Meliá Xi’an est un magnifique hôtel, situé un peu à l’écart de l’agitation principale de la ville tout en restant facilement accessible. L’établissement offre vraiment un niveau de qualité remarquable : restauration, bar, équipements, petit-déjeuner… tout était excellent. La chambre était très confortable, avec une literie superbe. Le personnel se montre particulièrement attentionné et fait un vrai effort pour accompagner les voyageurs qui ne parlent pas chinois. Ils posent toujours les bonnes questions, utilisent un traducteur si nécessaire et s’assurent que tout se passe bien. J’ai testé le bar, le restaurant, et j’y ai même passé la nuit du 24/12. le service a été impeccable du début à la fin. Très belle découverte du Gran Meliá à Xi’an — je recommande fortement. The Gran Meliá Xi’an is a beautiful hotel, located slightly away from the busiest part of the city, yet still close enough to get around easily. The property offers an excellent overall experience: the restaurants, bar, facilities, and breakfast were all outstanding. The room was very comfortable, with great bedding. The staff are truly attentive and make a real effort to help guests who don’t speak Chinese. They ask the right questions, use a translator when needed, and are always ready to assist to ensure everything is clear. I tried the bar and restaurant, and I even stayed there on the night of 24/12 the service was impeccable. A wonderful discovery of the Gran Meliá in Xi’an. I highly recommend it.

욕조가 비교적 커서 공간이 넉넉하고 편하게 이용할 수 있었고, 온수도 잘 나와서 만족스러웠습니다. 직원분들이 모두 친절했으며, 특히 리셉션 여성 직원은 영어가 매우 유창해 남편이 의사소통에 불편함이 없어 더 만족해했습니다. 레드레벨로 업그레이드되어 라운지를 이용할 수 있었던 점도 정말 편리했고 전반적으로 만족도가 높았습니다. 아침 조식은 신선한 과일이 잘 준비되어 있어 과일과 채소를 좋아하는 저에게 특히 좋았습니다. 객실 상태도 깔끔하고 쾌적했으며, 전체적으로 서비스가 매우 훌륭했습니다. 또한 주변이 시끄럽지 않고 깨끗하면서 조용해 쉬기 좋았고, 근처에 먹거리도 다양하며 공원이 가까워 위치적으로도 매우 만족스러웠습니다.

We had an enjoyable stay at Gran Melia Xi'an. Our room was clean , spacious and have great amenities. All the staff especially the staff at the Red Level club lounge were helpful , friendly and spare no effort to make our stay a memorable one. We will definitely stay here again if we come back to Xi'an

Our stay at the Gran Melia Xi'an was nothing short of perfection and exceeded all our expectations. The hotel staff is truly outstanding. At every turn, they were incredibly friendly, professional, and immensely helpful. We were always greeted with a smile, and they were prepared to accommodate every request, which elevated our entire vacation experience. Our room (a suite) was perfect – elegantly appointed, spacious, impeccably clean, and with all the amenities needed for a comfortable stay. I would like to give a special mention to the hotel's Lounge. The food and beverage offerings were excellent, but what was particularly impressive was the staff in the lounge. They were so attentive, friendly, and discreet, making us feel truly valued. They are the true gem of this hotel. I highly recommend the Gran Melia to anyone seeking an authentic and luxurious experience in Xi'an. You will feel that your choice was the right one for the quality of service and comfort. We will definitely be returning.

The room was very nice, clean and comfortable. The staff are all very considerate and helpful. I have to express special gratitude to the Concierge, Robin, who was incredibly helpful in getting us reservations at local sites. There is also a wonderful park across the street that is great for relaxing strolls around the lake and with statues of Chinese poets.

The room is great, and RedLevel Lounge staffs are very helpful and friendly!

Great room with high ceiling. Friendly staff. Excellent conditions.

Very nice hotel。

Beautiful sprawling property, like the resorts one find in Cancun, Mexico.

Staff were exceptional!

Very spacious, clean.

This hotel is impeccably clean. I was there for a conference and did not visit the pool, but the rooms and common areas were upscale and spotless. The service was outstanding. I would stay for a leisure trip if given the opportunity. The breakfast buffet had a wide variety with good quality. The tables in the dining area were kept clean, even during busy times.

Clean and good service