Premium hotel with very friendly staff

Le Gran Meliá Xi’an est un magnifique hôtel, situé un peu à l’écart de l’agitation principale de la ville tout en restant facilement accessible. L’établissement offre vraiment un niveau de qualité remarquable : restauration, bar, équipements, petit-déjeuner… tout était excellent. La chambre était très confortable, avec une literie superbe. Le personnel se montre particulièrement attentionné et fait un vrai effort pour accompagner les voyageurs qui ne parlent pas chinois. Ils posent toujours les bonnes questions, utilisent un traducteur si nécessaire et s’assurent que tout se passe bien. J’ai testé le bar, le restaurant, et j’y ai même passé la nuit du 24/12. le service a été impeccable du début à la fin. Très belle découverte du Gran Meliá à Xi’an — je recommande fortement. The Gran Meliá Xi’an is a beautiful hotel, located slightly away from the busiest part of the city, yet still close enough to get around easily. The property offers an excellent overall experience: the restaurants, bar, facilities, and breakfast were all outstanding. The room was very comfortable, with great bedding. The staff are truly attentive and make a real effort to help guests who don’t speak Chinese. They ask the right questions, use a translator when needed, and are always ready to assist to ensure everything is clear. I tried the bar and restaurant, and I even stayed there on the night of 24/12 the service was impeccable. A wonderful discovery of the Gran Meliá in Xi’an. I highly recommend it.

욕조가 비교적 커서 공간이 넉넉하고 편하게 이용할 수 있었고, 온수도 잘 나와서 만족스러웠습니다. 직원분들이 모두 친절했으며, 특히 리셉션 여성 직원은 영어가 매우 유창해 남편이 의사소통에 불편함이 없어 더 만족해했습니다. 레드레벨로 업그레이드되어 라운지를 이용할 수 있었던 점도 정말 편리했고 전반적으로 만족도가 높았습니다. 아침 조식은 신선한 과일이 잘 준비되어 있어 과일과 채소를 좋아하는 저에게 특히 좋았습니다. 객실 상태도 깔끔하고 쾌적했으며, 전체적으로 서비스가 매우 훌륭했습니다. 또한 주변이 시끄럽지 않고 깨끗하면서 조용해 쉬기 좋았고, 근처에 먹거리도 다양하며 공원이 가까워 위치적으로도 매우 만족스러웠습니다.

We had an enjoyable stay at Gran Melia Xi'an. Our room was clean , spacious and have great amenities. All the staff especially the staff at the Red Level club lounge were helpful , friendly and spare no effort to make our stay a memorable one. We will definitely stay here again if we come back to Xi'an

Our stay at the Gran Melia Xi'an was nothing short of perfection and exceeded all our expectations. The hotel staff is truly outstanding. At every turn, they were incredibly friendly, professional, and immensely helpful. We were always greeted with a smile, and they were prepared to accommodate every request, which elevated our entire vacation experience. Our room (a suite) was perfect – elegantly appointed, spacious, impeccably clean, and with all the amenities needed for a comfortable stay. I would like to give a special mention to the hotel's Lounge. The food and beverage offerings were excellent, but what was particularly impressive was the staff in the lounge. They were so attentive, friendly, and discreet, making us feel truly valued. They are the true gem of this hotel. I highly recommend the Gran Melia to anyone seeking an authentic and luxurious experience in Xi'an. You will feel that your choice was the right one for the quality of service and comfort. We will definitely be returning.

The room was very nice, clean and comfortable. The staff are all very considerate and helpful. I have to express special gratitude to the Concierge, Robin, who was incredibly helpful in getting us reservations at local sites. There is also a wonderful park across the street that is great for relaxing strolls around the lake and with statues of Chinese poets.

The room is great, and RedLevel Lounge staffs are very helpful and friendly!

Great room with high ceiling. Friendly staff. Excellent conditions.

Very nice hotel。

Beautiful sprawling property, like the resorts one find in Cancun, Mexico.

Staff were exceptional!

Very spacious, clean.

This hotel is impeccably clean. I was there for a conference and did not visit the pool, but the rooms and common areas were upscale and spotless. The service was outstanding. I would stay for a leisure trip if given the opportunity. The breakfast buffet had a wide variety with good quality. The tables in the dining area were kept clean, even during busy times.

Clean and good service

Lovely hotel with great service and breakfast

Overall, it was a good experience. Breakfast was great! The air conditioning wasn't working well, but it was later fixed.

Lovely hotel. Friendly and very helpful staff. Close to Tang Paradise highly recommend seeing.

Great location and services, nice vibe, breakfast buffet is super

Sehr schöne Umgebung, viel Grün in der Umgebung. Große, schöne Anlage.

Highly recommend this hotel, staff service is excellent, the room is quiet and comfortable, very clean and nice view. I will definitely be staying again.