Chandos Premier Hotel Folkestone - Channel Tunnel

First of all, this is not a premier hotel, it's a terraced house, it looks very run down from the outside and there's no parking at the property, unable to give you a review of the interior of the property or the staff,due to the place being closed,there was a note on the front door advising it was closed for health and safety. There was no communication from the so called hotel to advise they were closed, after travelling for 5 hrs we then had to find alternative accommodation ourselves. Would've given minus 1m rating if I could. Absolutely disappointed is an understatement.

Good experience, lovely place and in a great location

nous tenons à remercier l'équipe pour son accueil. Cependant, plusieurs éléments nous ont profondément inquiétés et nous ont conduits à prendre la difficile décision de ne pas passer la nuit dans cet hôtel. À notre arrivée, l'ambiance était glauque et l'entrée de l'hôtel dégageait une odeur très désagréable, semblant provenir d'un chien et d'urine. En sortant pour dîner, une jeune femme nous a mis en garde de manière vague, sans fournir d'informations supplémentaires sur d'éventuels rôdeurs. Par la suite, un voisin a évoqué un incident grave, parlant de personnes buvant de l'alcool et mentionnant un viol sans plus de détails. Cela a été particulièrement troublant pour nous, surtout avec notre fille de 7 ans. La sécurité et le bien-être de notre famille sont notre priorité absolue. Dans ces circonstances, nous avons jugé nécessaire de réserver une chambre dans un autre hotel pour la nuit, entraînant un coût imprévu de 119 pounds.

Achtung es gibt wanzen

We had an awful stay having to cut it short only staying one night. We tried to call beforehand to ask about parking and give our ETA but no answer, when we arrived and the gentleman said he had unplugged the phone As soon as we went inside an awful smell of dogs hit us. After noticing little toilet roll, no tea, coffee, milk we went to the local shop for supplies and air freshner. The room also lacked hand towels. Bedding seemed clean. When we came back another guest was crying on the phone to the police as her bag had been stolen from her room. We were shocked and went to check our room which then smelt of cannabis but hadnt earlier so we were unsure if anyone had been in. Hearing more commotion, another guest explained to us this was a half way house where the homeless have been placed. As it was then 11pm.we tried to get some sleep but was difficult with dogs barking throughout the night and shouting downstairs at the front of the property. We were also worried someone may enter our room so we put a chair under the door as we were unable to lock it from the inside as the lock was broken Also no breakfast is available either. We left for the day taking all of our belonging just incase. We arrived back late afternoon to abit more commotion. We were told by another resident the owner had emptied a guests room and had placed her belongings outside. When asking the owner what on earth was going on he said 'the place is a sh*t show' and walked off into his room.

Absolutely disgusting hotel, the place and carpets smelt of sewage. The lady told us that we had bed bugs and she would get in trouble if she told us anything. Upon hearing this we immediately wanted to leave but it was so late we was not able to find accomodation and was forced to stay the night. Never again

To say this place is 1 star would be too generous.Turned up to front door to be greeted by 2 guests comparing bites they got from their beds and be told leave your valuables in the car as it would be safer.Your and said air conditioning but what we got was 3 open windows.Mattress was disgusting as was bathroom.

This accommodation should not be advertised on booking sites. It reeks of dog urine bottom to top, is in a bad state of repair and dirty throughout. Lost money rather than stay. False description on booking sites. Worrying area and filthy streets.

Do not send any person to this hotel. There are no words to come near the discusting state of this building. The hallway stunk of sweat an inmate secretly told of bed bugs. We tried to book elsewhere but everywhere needed advance booking. When we reluctantly returned in the evening we discovered our back pack was missing. Police were called but before they arrived the landlord took us to a room and said look under the bed… there was the back pack! make of this story as you will. It is all true! The casing of an electrical plug by the bed was hanging off. Sadly I took no pictures

Disgusting. Never stayed in a place like that Payed for two nights. Stayed only three hours. Nothing compared to the advertised pictures

Based on the property description, I was expecting something different. It is a room in an old house. The proprietor was kind, helpful, and accommodating. It was enough for one night and the price was right, but I likely wouldn't return. We had problems with the WC. The location was good, close to the train station and walkable distance to the seaside and city center. If you have an allergy to dogs, pass on this. Pets aren't allowed in the rooms, but the owners have dogs in the building. Also, luggage storage was a listed amenity, but they do not offer that service.

I have no comment to be honest. The bed was very comfy, did sleep very well, the shower worked ok. The room did have a smell. I had to buy air freshener. Many people who have stayed have complained about the dog smell in the hallway and I agree. Its a shame because it is in such a good location, close to the railway station, near to the town centre where they are fab places to eat.

The property was filthy.toilet was disgusting

Das sogenannte Hotel hat stark nach Hund gestunken, die Bilder geben absolut nicht wieder wie der Jetzt-Zustand des Hotels ist. Es ist schmutzig, unhygienisch, Hundehaarbüschel, einige marode Stellen, Risse in den Wände sowie Müll im Hausflur (Tüten mit leeren Getränkedosen etc). Der Teppichboden ist neben den Hundehaaren voll mit Flecken und bei der Treppe schon total abgelaufen. Beim Gedanke daran schüttelt es mich noch immer. Haben die Nacht dort nicht verbracht sind dann in ein anderes Hotel gegangen. Mussten trotzdem zahlen. Nachdem wir den Zustand des Hotel angesprochen hatten wurde der Besitzer genervt und wahrscheinlich sauer, aber das sind Fakten. Auch die umliegenden Häuser sahen vom ersten Eindruck her zumindest von außen ähnlich aus. Mit meinen beiden Kindern (unter 5) habe ich mich nicht sicher gefühlt.

We turned up at the hotel expecting onsite parking as it was advertised on the site that there was parking available. When we turned up, there was no onsite parking for cars and the area looked rough, not a nice place to leave a vehicle outside of. The place smelt absolutely vile as soon as the manager opened the door. The room we booked was a family room, but was not a family room and had just had an extra mattress put in the floor. There was dogs in the hallway barking behind a door and tissues and rubbish and dirt, possibly dog poo too as it smelt soo bad. We asked for a refund as we had no where to park our vehicle. The guy who was there pretended he was not the manager and tried to shut us out of the building. He eventually came out to talk to us with closing the door behind him not allowing us into the building and then walked away down the road leaving us locked outside the building and just left. The inside of the building was so disgusting and dirty, the smell made me want to vommit. The guy pretending not to be the manager was scruffy looking, with his zip undone and muck on his shirt. I do not recommend tgus place to anyone, not even a homeless individual. We did not stay there, we lost our money as we already paid for the booking online before we turned up and went to go gind a hotel inn to stay in.

The owner was very nice.

Absolutely awful. The place smelt so bad. Carpets are thread bare. We had the thinnest of duvets on our beds. Dog barking periodically throughout the night in the garden. No parking as described. In street only. Was in a rush to get to our crossing in the morning after an awful night sleep and completely forgot to get pictures but it’s bad don’t waste your money. Our carpet had burns on and in general just wasn’t clean. Just so bad all of it !

1. really smelly the whol "hotel", since 3 small dogs on site 2. dogs sometimes barking, even at night 3. room toooooooo small and no space at all 4. shower very weak and poor 5. no towels 6. dirty place 7. heater broken - only has a heat fan (fortunately room toooo small that marginally can sleep 8. mattress NOT even 9. wi-fi very weak 10. finally, originally I have booked 2 nights, during the 1st night around 3a.m. - could not tolerate any more and booked a better hotel & rushed away .... even lost the rental fees STRONGLY NOT RECOMMEND THIS ONE!!

Le monsieur est très gentil et veut rendre service mais il a des animaux. L'odeur est nauséabonde à l'entrée heureusement elle ne monte pas dans la chambre. Les équipements sont vétustes mais les lits confortables. Par contre des gens ont du fumer dans la chambre ou c'est la poussière car nous avions les yeux et la gorge irrités pendant la nuit.

There was still rubbish in the bin in the room. The cups had not been cleaned, there was tea in the bottom of the cup. The fridge had stuff left in. The room smelt and I wasn’t sure whether the bedding had been changed. There was no parking and the place was nothing like the web site.