Dao By Dorsett West London

Black mould in the shower. Funny smell also.

Property was tidy and clean. However the communication of staff is extremely poor. They never replied to my email request prior to our attendance and whilst at the location we had to call reception 3 times to ask for basic pans for the kitchen as they failed to bring those up. Apart from that our stay was fine. The room was clean and bed was comfortable. A bit more modern than the actual Dorsett hotel next door.

It's very nice i love it

Bed is firm . Breakfast is good.

Very walkable area with the Dao being the best hotel in the Shepherd Bush community. Great shopping with the Westfield Mall being only a 5 minute walk. We were moved to another room because the first room AC went out. Hotel staff promptly moved us to a comfy room with great AC.

From check in to check in to checkout we we were blown away with the attention we received innpar

Loved it. Staff was very nice to my daughter.

Arrived at 1515. Room not ready although check in said to be from 1500. Told it would be 20 mins. Given drink voucher (only cheap beer wine or water). Told someone would call us when room ready. They didn't. Ordered a cocktail. Told it would be 15 mins. It took over half an hour. Had to get barman to get more help to achieve that. Had to ask about room after an hour. Freezer door left open and all iced up. Went for happy hour. Cocktails watered down. Charged full rate. On check out attempted theft by charging for drinks already paid for at time and full rate for happy hour. Claimed this was "a system failure". No admission of the fact that humans input the data in the first place. Grudging apology at best.

友人と2人で２泊利用しました。 ツインベッドで予約したのに、ワンベッドでフロントに変更を伝えたが変更してくれず、２泊目も頼んだが変更出来なかった。 空きがないのだろうが説明もないし、料金も高かったので差額を返金して欲しい。 トイレットペーパーが2人で一つしかなく、フロントに朝頼んだが後で持っていくと言われたが来ない。2回頼んでも来なかった。 結局出かけて夕方再度頼んでやっと持ってきてくれた。頼んでもいないベッドメーキングだけされててペーパーの補充がないのが不満。

Really unexpectedly lovely place to stay in Shepherd's Bush -- we will be back!

Good location - near to mall and train station

Separate email sent with photos showing the unhygienic condition of the room.

Great facilities and value for money

Excellent location, very close to Westfield shopping mall

It was amazing weekend. Spent some time in spa, then had awesome dinner with amazing view. Breakfast was delicious.

雖然有廚房，但沒鍋子挺可惜的，其他一切都很好。

For a lovely looking hotel, my stay was disappointing. It started with check in where they initially didn't have a record that I also booked breakfast. I provided them with my confirmation which showed that I had selected and paid for breakfast and after investigating from their end they acknowledged that this was the case and resolved the issue on their records. When we went to our apartment, the room had a strong smell of cigarettes and it was clear that whoever stayed in the apartment beforehand was smoking in the room. As a none smoker with a child, staying in this room was not an option so I reported this to the reception and the Manager Victoria was amazing and came to the room and moved me to another apartment that was bigger than the one we were initially in. When it came to going to bed, I was horrified when I pulled back the sheets. There were noticeable blood stains and other stains on the inside of the covers and also some on the outside of the covers on closer inspection. Again I called reception and the Manager Victoria arranged for house keeping to come and change the bedding which they did promptly. Breakfast was okay but I had to bring to the attention of the staff dirty plates and cutlery that was amongst the clean ones. Finally the floor to the corridor where we was staying was not very clean and could have done with being swept up. It was disappointing overall for somewhere that has a lot of potential. I wouldn't stay again.

Excellent

Feels like home!

Very nice and clean room with terrace. Not the most solid furniture. Great service and ambience.