Old Street by Excel Apartments

Was told I could check in - room Wasn’t ready there was a plumber working in the property but he wasn’t there just all his tools- no toilet paper- toilet soiled- boiler broken and leaking all over the kitchen floor

La ubicación maravillosa

Je n’ai jamais reçu les codes pour avoir accès au logement Je me suis retrouvée contrainte de réserver un autre logement à la dernière minute et toujours aucune réponse de l’hébergeur

My biggest issue was with the support services - I discovered a completely clogged shower drain in my bathroom upon checking in, rendering the shower completely unusable for fear of flooding the entire bathroom. However staff were unable to provide maintenance until the next day and tried to tell me it was okay for me to leave the unit while they did the work (not remembering that I am desperately waiting for a shower and cannot go anywhere until that happens?? very low contextual awareness). No discount or refund was offered. I also pre-ordered room service during my stay, but when it wasn't provided, I finally emailed 2 days before checkout to ask for the charge to be refunded to me as I had already done all the cleaning. My request for a refund was again rejected and they immediately scrambled to provide room service for a unit that had already been cleaned by me and did not need it. Extremely poor experience interacting with the support staff; they made my stay exponentially worse than it otherwise would have been. Location is fantastic - easy access to London Underground, supermarkets, restaurants, and local outdoor food market. Close proximity to universities means there's plenty of students out, very safe place. Apartment building itself is great; easy access thru codes on door lock to building and to each unit. However, it sucked that there's no elevator and I wasn't warned beforehand, so lugging up my heavy suitcase two flights of stairs was painful.

The apartment was really nice but the people who run it are so hard to get in touch with. I kept having to have Expedia get in touch with them. Also, their "rental agreement" that we have to sign outside of the Expedia app is so sus. They indicate a £350 deposit on the Expedia site and then list it as £500 with a £104 rental fee. They say they will keep your deposit at will, not sure if we are getting it back. They also charge for towels - £12!!!! And if you decline they still put the towels in the apartment. They also charge you for cleaning or you do it yourself - but give no instructions or cleaning supplies. We were so frustrated and couldn't even shower in the morning! We asked for clarification on all of this, but no one would get back to us. The WiFi was also pretty awful, none of the 3 WiFi logins worked, until we finally got one to work after manually typing it in (instead of copy and paste). This would have been a great stay of the owners hadn't had such ridiculous house rules and if we could get in touch with them. Up until the time we finally got our instructions to check in - a half an hour late, I truly thought we had been scammed. We even did a video of the place in case they try to keep our deposit. I'd avoid this company, they ruined an entire afternoon in London because I was trying to work out the details with Expedia

Kitchen stuff all dirty. 3rd floor with no lift and no warning about it. Glass doors everywhere, and thin curtains, so light everywhere making hard to sleep. Sofa's dirty.

I have stayed here many times now and this little gem never disappoints! Excellent location, so quiet and pleasant.

Leiligheten var helt grei, litt sliten tilstand. Fin beliggenhet.

Just far too hot, no fan in any of the rooms. I didn’t expect air con but something to help how hot it was. This apartment 7 is cleaner than some of the others in this block.

Ligger dejlig centralt ved Old Street. Fin lejlighed med en del små fejl. Pænt og rent.

Overall the apartment was a good size for the location and super convenient, unfortunately the toilet had remains from the last user still in there and there was debris on the floor of the bedroom. Generally the bathroom was a little tired feeling, tape on the shower pole etc. The fan was appreciated as the apartment was extremely hot but I did stay during exceptionally hot weather. The curtains were too thin to allow me to sleep past sunrise so replacing those with blackout curtains would have increased my comfort considerably. Really easy to check in and the area felt safe. Just more attention to detail in cleaning would be good.

Appartementen zijn toe aan nieuwe meubels en beddengoed.

Doors between bedroom and living-room, as well as between bedroom and bathroom are made of glass with large gaps under and over. That means zero noise or (in case of bathroom) smell insulation. To top it, bathroom door has no handle from the side of bedroom, so you can only close it from the inside. Once you are out, it stays open. All smells and damp go into the bedroom. Everything in the apartment is done "quickly-fix-it-who-cares", so parts of the kitchen furniture fall onto your toes, for example. We were happy we had just one night here. Ok for a night for low price. Pretty quiet at night, close to metro.

Although the staff arrangingb

The flat is in a great location, but there was no wifi and the shower was stuck on a really hot water setting so showering was really difficult. There was 3 of us staying and we had to make up the sofa lounge but wasn't provided with all the linen we needed to make the bed. It was difficult to find a contact number for the facility management. By the time I found the number to contact them it was late on a Friday and no help was received.

London is a very expensive city to get somewhere to stay, so this was a really good option for the price. Nice neighborhood around the area with a ton of good restaurant choices. Locals are around the area and sometimes during the week days there were farmers markets/stalls for food here too. Great coffee shop nearby. Was a little far from train stations, 10-15 minute walk to get to the main ones like circle line or elizabeth, but again for this price you are not going to get anything better.

Comunicação com o anfitrião deficiente e a TV não estava funcionando. No mais, apartamento grande e bem equipado. Alguns utensílios da cozinha e microondas estavam sujos.

Great communication, easy to check in and to get into the apartment. It was clean, sufficiently equipped, quite new. Best match price and confort

Great apartments these with food on the doorstep, a pub and an all round lovely city aesthetic. Minutes from Old Street, Barbican and Farringdon. Can’t recommend these enough.

Dejligt trygt område tæt på busser og metro. Gode spisesteder tæt på.