Park Inn by Radisson Peterborough

We booked a superior room but on arrival I was told it had been given to someone else. The reception staff said they would put things like dressing gown and slippers into a standard room to make it the equivalent of a superior room. Because off a long journey to the hotel I could not be bothered to argue but the room given to us was small and lacked any comfort & there was no dressing gowns or slippers.

Ok…

Comfy and clean rooms as usual, friendly reception and great break fast, I can't ask for more, defo coming again!

Start with arriving, the parking was fine but small so if you arrive late in the day you may not get a space. The lady at the check-in when we checked in at 1500 on the 06th was very welcoming, got us checked in and on our way with a smile. The chap who was also checking guests in seemed like he didn't want to be there, no smile, not welcoming at all with the guests from what we could see. Room was nice. Breakfast the next day on the 7th, the lady on breakfast duty was lovely and looked after us and our 1 year old exceptionally well. In the afternoon, around 1330 on the 7th we went down to the bar for some drinks, a lovely lady served us the first time around and she was excellent with her service and looked after us like it was no trouble. When going to get another round of drinks I was served by the chap who was checking in on the day we arrived, again seemed like he didn't want to be there, no smile and almost the opposite of the lady who served us first. Also, on the 7th our room was not cleaned even though the cleaning staff were cleaning the rooms right next to ours when we left ours. The final day, on the 8th, at breakfast, the lady on breakfast duty was the complete opposite of the lady we had on the day before, every request seemed like a hassle. Overall a mixed bag and the service you get depends who is on duty in the various location of the hotel.

Didn’t have breakfast, was disappointed that we only had time to sleep as arrived late and had an early start. The room was faultless though, beds so comfortable.

The restaurant was a total disaster. I waited an hour for dried out meal that had obviously been sunbathing under a heat lamp for a while. I had to go to the bar after waiting 30 minutes for a drink that they forgot to pour. I witnessed this happen on at least 2 other occasions. Such a shame because they have everything else in order.. I wish these managers would realise that the customer facing element should be the last thing you cut back on… The staff were struggling with the pace! They needed at least 2 more people. Very clean and tidy hotel.

Evening meal and 2 breakfasts Good food. Staff lovely. Room cosy and warm. Hotel was warm throughout Been here last year for reunion. ideal for trip to London by train for the day

Welcoming staff, very pleasant and helpful.

All good!

Clean room. Easy check in. Free parking. Excellent location

Room was clean. Friendly staff.

Room was excellent, staff was helpful and breakfast was excellent

Clean and quiet, walkable to shopping

Very handy for both station and town centre, a few mins walk of each. Quiet and comfortable room with very soft bed. Breakfast was good apart from those nasty watery scrambled eggs (powdered?). Staff were friendly and helpful. Unfortunately there was a slight but noticeable unpleasant smell (sewage?) around the reception/lifts area.

Excellent stayvwe booking for January next year

Good hotel for short stays when in Peterborough. Plenty of car parking spaces. Rooms good. Some nice freebie treats in the room. Didn't have breakfast so can't comment. Would stay again.

I always stay here the staff is phenomenal

The hotel was absolutely brilliant and was so close to everything we wanted. The rooms were so clean and comfortable. One of the best hotels I’ve stayed in, in quite some time and such great value for money too. Can’t wait to come back 😊

Hotel good but booked on Hotels.com as said there was a gym. Staff told me it's an hour away by foot - so a two hour round trip. That's on hotels.com rather than the hotel.

Great experience, room comfortab