Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW

Rooms are a good size very clean the staff couldn't be more helpful the pool and spa was a delight with a well equipped gym hotel food was also very good

Did the job for a conference . Breaks

No curtains in the room, just ill-fitting roller blinds, it felt a little like a youth hostel rather than a hotel room. The iron we asked for covered my white shirt in black gunk (my fault for not checking the plate but disappointed staff would give out such rubbish). Extractor fan in bathroom broken, very uncomfortable old soggy mattress. Staff were lovely, breakfast average, quiet overall in the rooms. 

Dated....still old plastic bathroom suites with a shower curtain

Great staff, room was clean and comfy and quiet and a good nights sleep

We stayed at the Parkmore Hotel from 31.12.25-2.1.26. We were up north from Gloucester to see my family and, while we would usually stay with them, I though that this time I would book us a ‘tranquil escape’ (as advertised on Best Western’s website). My grandparents were married at the Parkmore in 2006, I learned to swim in the pool growing up and, as a full-time NHS midwife, I thought that 2 nights at the Parkmore would be a perfect reset for myself and my partner for the New Year. What followed, however, was complete disappointment. The Parkmore is perfectly situated for a walk into Yarm and an excellent distance from the family residence we were visiting. I booked a Junior Suite for us, going a little above my budget, as the photos looked lovely and I thought it would make for more of a treat. The overall impression of the Parkmore is a space where detail has been neglected, decor has become dated and the experience has been lost in the process. We travel a lot and never stay anywhere with a view to finding issues but I personally was heartbroken by the stay we had. The standards compared to those advertised are wildly different , straying dangerously into territories of false advertising. I feel the money I paid was in no way reflected in the experience we had and the grubbiness lead me to shower at a family member’s house prior to the return journey to feel clean.

Had a lovely stay here. Welcoming staff on arrival, clean , comfy and spacious rooms, a better than expected gym, and nice food. The rooms were cosy and had everything required, free toiletries in the bathroom which was a nice touch. The gym was great considering it was a hotel gym, lots of equipment and free weights. Didn’t use the spa but looked more than good enough and clean. Ate here for breakfast and evening meal. Wasn't a massive menu but a good selection and was enjoyable. A little longer wait between courses than preferred but was quite busy. A special mention to Wendy on reception. Very welcoming, informative and above all a lovely lady.

Chairs in the restaurant are about to collapse

Clean room. Nice walk to the center of Yarm.

The TV remote control, and a replacement, failed to operate - watching TV very problematic.

Great last minute night away with kids. Lovely hotel, friendly staff and brilliant leisure facilities! Mark couldn't be more helpful! If there was one down side, the restaurant menu could do with a revisit (very limited) and the beautifully cooked steak and fresh fish were very much let down by the frozen chips! BUT, the breakfast was amazing! Will definitely visit again!

Staff at Reception was not smiling and that just put me off. Did not want to make much effort to welcome. Room was lovely. Very warm but i opened a window. No fridge though. Lovely dated property though. Didn't get to use pool or stay for breakfast.

Ideal location for my trip. Clean comfortable and the food in the restaurant was great. Great friendly staff.

Clean room good storage Good bed and bathroom Lack of well place plug sockets Felt a bit tired re decor, Reasonably priced evening meal, good variety and tasty food

A1 stay

We had a lovely stay, our family room was a little less fancy than the rwat of the hotel but thats fine, the food was lovely and so were the staff. The pool was nice, the area needs a little bit of a refresh and the spa was out of order but overall we had a loveky stay and will be back.

Really enjoyed our overnight at Parkmore. Highly recommend staying here. Everything ready at checkin staff were friendly and helpful. Great amenities including pool wet and dry sauna jacuzzi. Showers and toilets nice and clean with soap provided. Really enjoyable stay.

Very dated with poor decoration evrywhere

We had a family room and checked in late. Girl at reception friendly and the cleaners were lovely. As was the man at the pool check in. Breakfast was tasty but breakfast service wasn't at all good. The room was noisy and the curtains barely kept out the light. We normally stay at the redworthhall watch is very comfortable for similar money I'm afraid

Staff were friendly and helpful. Bed was comfy and breakfast was good. Room was very dated and very dusty/dirty in places/bathroom dated. There was also a little bit of a smell in the room. Given this, dont think it was worth the money paid.