Queens Head Hotel

The hotel was very well worn. The carpets were stained and looked filthy. The smell was very stale and old.

It was a little bizarre to ‘check yourself in’ to a hotel and I’m sure in the winter months it might feel even more strange BUT everything had been thought about. The room was clean and well equipped, comfortable bed and breakfast was delicious. Communication by text told you everything you needed to know ….a very nice stay

Nice modern bright room with everything in it, would have liked a

Nobody to greet you during stay. Seemed to have reduced staff to absolute minimum. Breakfast was overcooked.

Great night sleep

Pleasant nights stay Thank you and breakfast was great

No one on site. You are sent a long long text on how to get into the place. When we got to our room the key holder was empty. Someone arrived in 10 minutes to give us the key., which was a bit poor. Breakfast was very good, though - someone turned up to serve it!

I stayed here for a short weekend break as I love Berwick. Friendly staff and plenty of choice for breakfast

We really enjoyed our stay The staff were very helpful professional and friendly The room was clean, comfortable but a couple of little things for maintenance but nothing that bothered us Would definitely stay again Breakfast good

Very Quiet , clean. Walkable to the river and center of town. Walkable to LNER train station. Helpful , friendly staff. Very enjoyable

Handy for Berwick's sites. Parking nearby. Nice shower. Comfortable beds. Readonable breakfast

Staff were welcoming and efficient. The room was comfortable and spacious.

Ashleigh was very welcoming on arrival, thank you, and all staff very good. Great room, lovely breakfast. Would certainly return.

Restuarants close by with a good walk along the ramparts

Excellent property and service. Be sure to follow the check in instructions youll get by text. Rooms are really nice and in a very good area for bars and restaurants. Highly recommended

Did not like the keypad entry and it took us two or three tries before we could gain entry both to the hotel and to our room. When we finally managed to get into the property it was dark and the lights did not come on until we were halfway up the stairs.

Small but clean and facilities great.breakfast was delicuous and will certainly be back

Communication was poor from the point of booking; no access details when promised, and a lack of information on the current key code throughout our visit. The shower was faulty - it was clearly broken before we arrived but hadn't been checked - so we had to use inferior facilities in a just vacated room. We left the room when the plumber arrived and were not told when the repair was complete so we might return. When we came to use the shower the following day the water temperature was set too high and was quite uncomfortable. On the whole our stay was chaotic. When we complained about our substandard stay the response was that these matters were "beyond our control" when obviously good communication and regular maintenance checks are matters that are very easily controlled. Staff were very pleasant, however given the chaos this hotel is not recommended.

Room was clean, spacious and the beds were really comfy. The breakfast was good, cooked fresh. Free parking 100yds from hotel. Hotel central to shops and restaurents.

Unnamed reception so a bit clumsy getting in but overall the room and location were good