The Grand Hotel

Pet friendly Staff were polite and helpful Unfortunately no heating in our room but other rooms had heating ( this is being sorted) Managed to get parking for all of my stay Everything you need is walking distance from hotel

Big let down would not recommend for families . Dirty sheets and room stinks of smoke . Plus shower head dont work

Check in was poor no staff around and had to call a number. Not very welcoming. Directed to room. Room was not very clean felt like sand all in the wooden floor and bed, parts fell off the shower. Bathroom was really tight and could hardly move in there. Bed comfy but bed frame rickity and could do with a good tighten up. Smell of cannabis on the top floor from other rooms. Curtains poor and hardly blocked out the light. Carpet on stairs needed a good hoover. No breakfast options. Could hear the room next door on the toilet and coughing very loudly like they were in our room, walls very thin. Check out wasn’t great a lady just took the key off us no how was your stay or goodbye.

Value for money. Quiet. Clean. Friendly

We didn’t stay family illness

Hotel was warm and bed comfy, managed to get parking spot negatives: No toilet roll left in room shower has no thermostat and scoulding - unable to use 2 sugars for whole weekend = 1 cup plug socket hidden by bed , only 1 other double socket otherside of room I paid cheap out of season , would never consider paying anymore , certainly not Grand

This stay was very disappointing, especially compared to the pictures. Although the exterior had recently been painted, the interior was tired and run down. The room was dirty, especially the floor. I bought new white slippers and within 2 days of walking from the bed to the toilet, they were black. When we spoke to the staff and said no one had cleaned the room, we were told that they don't get cleaned for 8 days! It still wasn't done after the complaint. Cigarette ends left in ashtray, shower tray filled up after quick shower, broken shower door, towel rail upside down, had to ask for toilet paper and tea and coffee. The worst was blood on the very lumpy pillow that was replaced, but not removed. We left 3 days before due to check out but could not get a refund. Hard to get hold of any staff, no one around. We would have stayed if they has mopped the floor and politely changed the pillows with apologies. It felt like we were putting them out. Would NOT recommend 😕

Was really nice , clean , friendly, staff was good , good service , would stay again

Only stayed for two nights in single room, went home covered I bites. Couldn't complain to staff as I left as they were nowhere to be found

Stayed in a double room with Sea view and balcony on top floor, looked as if room had been recently renovated, very clean and excellent view. Anyone taller than me (5'-3") might have problems with sloping ceilings. Floor also very squeaky.

It was ok location was good, but no breakfast which wasnt good

The manager was warm and welcoming if we needed anything we had contact details. Windows and wood work could do with cleaning. Overall pleasant stay and would definitely stay again comfy bed clean room.

ditto

Room looked clean but had bed bugs fleas and a glass shelf in bathroom was loose and cushions were filthy full of dirt so never even slept in the room went down to complain at 9.15 no body to report issues to so waiting until 2 am went home

Very friendly staff great for being close to everything only complaint no milk to go wirh the tea and coffee provided But all round great place to stay

Upon check in our room didnt have toilet roll, it had only 1 coffee sachet, no sugar no milk etc. The rooms are grubby with filthy floors. The bed creaks but isnt too uncomfortable. We had a balcony room but only 1 of us could use it as it was so small with barely enough room for 1 chair, it also felt unsafe due to the camber. The shower pressure was non existent, it chooses its own temperature to trickle at and the cubicle is tiny. You need to unplug the small kettle snd carry the whole thing, cord and all, to fill it up. The tv has no channels, every station shows no signal. Theres a funky dirty grease smell but that could be coming from the kfc across the road. No bar facilities.

No lift.

Room was clean

Ok for 1 night stay

Last minute booking to stay one night. Rooms a little tired but clean. Bed was comfy had a good night's sleep. Good communication with owner. Very limited parking at the hotel.