The Landmark London

This hotel is the real deal. The rooms are fantastic,

This is the best accommodation so far in London Definitely coming back again to this hotel And exceptional superb customer service

I have stayed at the Landmark since 2008 with various family members. In the past found it to be amazing. Unfortunately not this trip. Reserved a king size bed, my husband is 6.4 and I have 5.9 a queen doesnt work well. After an unfortunate night, the kettle in the room did not work so no tea. Then a bath, to find the hand shower does not work either. This hotel used to have individual White Company products which if you did not use could take home. It was a nice little added perk. Understanding that it is environmentally friendly pity a 5 star hotel doesnt still provide the extra. The bean counters must be shaving...The hotel is looking "tired" in places. Mirror bar was good with excellent service, thanks to the staff.The lifts stop at every single floor with all the guests remarking on it. Just as well its only 6 stories. It is really a shame to have had this experience as I have been loyal to the Landmark for years.

My hotel stay was great. The location was okay, but the staff were very friendly, and everything about the hotel was excellent. I would definitely recommend it to others.

The hotel was outstanding and the service and service providers were all amazing. Especially the restaurant staff, I had the pleasure of meeting wonderful and kind hearted staffers namely: Rodica, Blessing, and Sala. I highly recommend The Landmark to anyone.

The hotel was outstanding and the service and service providers were all amazing. Especially the restaurant staff, I had the pleasure of meeting wonderful and kind hearted staffers namely: Rodica, Blessing, and Sala. I highly recommend The Landmark to anyone.

The hotel was outstanding and the service and service providers were all amazing. Especially the restaurant staff, I had the pleasure of meeting wonderful and kind hearted staffers namely: Rodica, Blessing, and Sala. I highly recommend The Landmark to anyone.

bathroom shower was terrible , very old, toilet didn't flush and shower was clogged ; they charges 60 pounds for roll away ; they were suppose to get back to me to reverse charges possibly and they never did

After 5-6 hrs of travel, checking in, hotel takes your luggage to deliver to your room, which is only possible after 3 verbal, 2 phone requests. At 9 pm, all of us are asleep, door bell rings twice. I rush to the door, housekeeping; just randomly going into rooms without checking if occupied or not; at night time, while we are sleeping. They apologize but continue to do the same. Wait, there is more.. They don’t change sheets or pillows; dust everywhere.. I understood this building; it has a fancy restaurant, some wedding/conference sections and a hideaway bar and hundreds of rooms. They don’t want the rooms, they want to have nicely dressed people in the restaurant, lined up; instead of me walking around in shorts and slippers. While leaving, they asked for about 150£ instead of 100£.. Donation and service charges are cancelled after rejection..

All aspects excellent

Fabulous hotel, amazing service. Cocktails were great, breakfast was nice.

Insgesamt bin ich enttäuscht mit meinem Aufenthalt für 4 Nächte, ich versuche aber eine objektive Bewertung: Es fing beim Einchecken eigentlich gut an, da ich schon um 13:30h ins Zimmer konnte. Im Zimmer war ich dann jedoch erschrocken, dass es nur eine Duschwanne gab. Das war beim Buchen nicht ausdrücklich aufgeführt, denn dann hätte ich das Hotel nicht gebucht. Zudem war es zur Seite des Bahnhofs ziemlich laut (Klimaanlage o.Ä.). Zimmer mit normalen Duschen gibt es nur in einer höheren Zimmerkategorie, diese kostete mich 60 Pfund mehr pro Nacht. Das neue Zimmer war nun Richtung Atrium, da hörte man selbst im 6. Stock noch das Piano bis spät Abends. Auf ein erneutes Beschweren hin bekam ich dann eine Marylebone Suite, das war sehr gut gelöst vom Personal. Insgesamt habe ich aber 2200€ für 4 Nächte bezahlt, plus Frühstück. Der Frühstücksbereich ist sehr beeindruckend, das Personal sehr freundlich und bemüht. Die Zimmer sind sauber und die Einrichtung gepflegt. Die Lage ist unschlagbar für Konzerte im Wembley Stadion, die Züge fahren direkt hinter dem Hotel von Marylebone ab, nur 10 Minuten Fahrt. Mein Gesamterlebnis ist für mich persönlich für den Preis aber enttäuschend: ich musste 2x das Zimmer wechseln, die Zimmerbeschreibung ist irreführend. Es gibt noch Kleinigkeiten wie: die Tür zum Flur ist hellhörig, die Matratze ist viel zu hart (Geschmackssache), keine Steckdosen am Bett, die Türkarten funktionieren erst beim 3. oder 4. Mal. Ich würde daher nicht erneut buchen.

Conveniently near Marylebone station and park

Good location central to my needs

Brilliant well run and lovely

Unhappy with service at this hotel. Staff not very friendly or helpful. We asked on departure if they could help us with a plastic bag with ice for my ten year old son’s medication on a travel day and they made it seem like a huge deal or something complicated. We ended up having to solve the problem ourselves. Not happy after paying that amount of money. Customer service and friendliness totally lacking.

Stayed for my wedding, hotel was lovely, but service was poor for a 5* hotel. Making my 8 month pregnant friend carry all her own bags up to the bridesmaid room by herself as they were too busy was terrible.

This was rated as a five star property and although very pretty and grand inside service was average. You could not dry hair jn the bathroom, no ug no fan in the bathroom small shower. Pool is only open to 8 pm so we missed it altogether. Room service took a long time food was subpar. Not my fav hotel to be honest I expected far more ftom this property!

Amazing !!

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