The Magnum Hotel Sunderland, Sure Hotel Collection by BW

The Staff were very Friendly and helpful. Only down full was a derelict night club next door with youths climbing on the roof.

Really lovely room, comfy bed and facilities available. staff were very friendly and helpful, so close to the retail park and easy 3-4 minute walk to the bus stop to get into the city centre.we will be back.

The Magnum Hotel Sunderland is a little

Hottle Review – Stayed with Family (2 Adults, 2 Children) ⭐️⭐️⭐️ (3 out of 5) We stayed here as a family (2 adults and 2 children). The room was simple but neat and spacious enough for our needs. Cleanliness was good, and the location is convenient. Parking was reasonably priced at £5 per night, with occasional discounts available. The overall price was fair compared to similar accommodations — we paid around £90 for one night. Most of the staff were friendly, especially one lovely lady working the Sunday morning shift on June 22nd. I regret not getting her name, but I want to thank her and hope the hotel management appreciates her excellent service. Breakfast wasn't a buffet and had limited options, but given the price, it was acceptable and we were satisfied. There are a few downsides to be aware of: No lift No gym No air conditioning. This could be an issue in warm weather — the room only had a fan, which didn’t work well when temperatures rose. In summary: Room: Simple, clean, and spacious Cleanliness: Good Location: Convenient Price: Fair Staff: Mixed — some average, one exceptional Breakfast: Limited, but acceptable Facilities: Lacking A/C, lift, and gym Overall, a decent stay. I’d rate it 3 out of 5.

The hotel has recently been changed over from a migrant hotel back to a functional hotel. However very little has been done to bring it back to a functional accommodation. I would not take a UV light to either carpets or beds. It is clear the place needs a full refurb. When you arrive the first thing you notice is the derelict pub next to the entrance. The receptionist who would prefer to be somewhere else and has an attitude akin to the tired and unwelcoming property. The rooms are dirty, we did not take our shoes off in the room, as the carpet was covered in stains. The saving grace was the cold ridden receptionist in the morning who went out of her way to make breakfast pleasant. Will never stay again!

Appreciate the staff quite supportive. I made a mistake for parking and staff went totally out of the way to support me.

I was a bit dubious at 1st, we had the breakfast but it seems the do each individual person at a time on the 1st day, but the 2nd day the had some warmers, its was nice. Rooms were tidy and clean. Looks like an old premier inn taken over by best west. I over heard some say they only had it couple of months. Will stay again.

The outside of the building is deceptive. What happens within is amazing. This hotel is really well run and the friendly and helpful staff all seem to work together as a team. Full marks to Emma, Taran, Helen and Lyndsey. Nothing was too much trouble for them and they created a welcoming and and happy atmosphere. Comfortable beds and a great breakfast. Excellent value for money. Highly recommended. Would visit again. Ask for a BEAMISH discount code.

A good budget hotel to stay. Staff are friendly and helpfull. The only thing is that the breakfast is just reheated and not cooked fresh there. Omelete was served cold as it was not cooked properly from frozen but in general not a bad place to stay. Short distance to Newcastle as well.

Upon arrival at the hotel we were greeted with a warm attitude, the member of staff on desk on arrival was very friendly with my 4 year old daughter whom is very talkative and loves meeting new people. Our room was to a good standard - clean, spacious and had everything we needed including an en-suite bathroom, a TV, toiletries and a fan which kept us cool during the night. We had breakfast in the morning which was up to a good standard and the member of staff on the desk at breakfast time was incredibly friendly. Overall I’d give the property a 9 out of 10. There was only one issue which was the location, it wasn’t the most ideal for our plans for the next day but the overall experience was excellent and I would return again providing that the location is convenient for our plans.

The staff were outstanding. It could of been a 5 star hotel. The gent on recreation offered to carry bags. Advised on the local area. Asked how we were and about our day. There was even an Easter delivery to the room. Unexpected but very lovely. All the staff went above and beyond here. Thank you for the most pleasant and happy stay at a hotel in a very long time.

I had a lovely stay and the staff were very kind and friendly.

In the information it said that it had a restaurant next door, it didnt, I felt I was going to a very run down area and even the taxi driver bringing me was surprised. That said it was a comfy night and the staff were very helpful

Staff members were very helpful and polite a pleasant experience

It was amazing service , food and prices.

Good transport links to town, reception staff were welcoming and professional. The hotel is starting to look tired so needs a facelift.

The hotel staff were very polite and cheerful really enjoyed my stay would definitely stay again

Amazing helpful friendly staff. Very good value for money.

It's a simple, no -frills establishment, which doesn't have a lift just so people are aware, which if you don't have a lot of luggage is okay. Very comfortable bed, and it was quiet where we were, so we couldn't ask for more. It does have easy access to an extensive retail park and a large Sainsbury's if you need supplies, so not a terrible location (Don't let the derelict building next door put you off). Cheap and cheerful, with immensely lovely and accommodating staff. The breakfast is a little limited, but does offer the basics, so isn't that bad. Recommended as a place to stay that isn't extortionate.

Enjoyed my stay there and booked in for the next 3 weeks. All the staff are very friendly and helpful while still being professional. It as got to be one of the comfiest beds I have slept in in a hotel, highly recommend this hotel to everyone